Scattered Spider service desk attacks: How to defend your organization

Scattered Spider is a disparate hacking collective that has surged to prominence by using sophisticated social engineering tactics. One of their key tactics is exploiting people – specifically, corporate service desks. They’ve recently hit the headlines by allegedly duping an IT help desk at Marks & Spencer into resetting a password that let them breach internal networks.

Today, Specops Software has published an analysis on Scattered Spider service desk attacks including a timeline of major attacks. Think: MGM Resorts, Caesars Entertainment, now M&S, Harrods, and Co-op. The deep dive also covers the why behind these Scattered Spider’s attack of choice, the how, and finally what organizations can do to protect themselves on the service desk front. 

For full details, the analysis can be read here: https://specopssoft.com/blog/scattered-spider-service-desk-defense-tips/

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