KnowBe4 Uncovers Surged Abuse of Legitimate Platforms by Cybercriminals in 2025 

KnowBe4 today announced new research from its 2025 Phishing Threat Trends Report Vol. Six, which finds fundamental shifts in cybersecurity attacker tactics, prompting a significant increase in phishing attack volume from compromised accounts.

Key findings from the report include: 

  • Scattered Spider Destruction: The cybercriminal gang Scattered Spider breached multiple high-profile retailers in 2025, including M&S, Co-Op, Harrods and others, which caused hundreds of millions in damages and losses. These breaches spawned secondary phishing campaigns targeting customers, with attackers impersonating the compromised brands to harvest credentials. Scattered Spider’s signature tactics (including combining sophisticated social engineering, vishing, MFA bombing and credential harvesting) combine techniques that target both the technical and human layers as part of their attack methodology.
  • Voice Phishing Surge: Phone-based vishing attacks increased 449% compared to 2024, with phone numbers appearing as the sole payload in 5.5% of phishing emails. Researchers discovered that 77% of callback numbers used AI-generated voices, while 69% of vishing attacks were financially motivated, requesting bank detail changes, fraudulent refunds or transfers. 
  • Legitimate Platform Hijacking: Perhaps most concerning, cybercriminals increased their abuse of legitimate platforms like QuickBooks, Zoom, SharePoint, and PayPal by 67% year-to-date. These attacks pass DMARC authentication 100% of the time and often bypass traditional defenses because they originate from trusted domains. 

Download the KnowBe4 2025 Phishing Threat Trends Report

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