OpenText in collaboration with Capgemini, an AI-powered global business and technology transformation company, and Sogeti (part of the Capgemini Group), today announced the 17th edition of the World Quality Report 2025: Adapting to Emerging Worlds. The report reveals that while nearly 90% of organizations are now actively pursuing generative AI (Gen AI) in their quality engineering (QE) practices, only 15% have achieved enterprise-scale deployment.
The report finds a widening gap between organizational interest in GenAI and actual readiness to adopt it effectively within QE. The journey from experimentation to implementation is more complex than anticipated, requiring alignment between operational innovation and strategic oversight.
Key findings from the report:
- Widespread adoption: 89% of responding organizations are piloting or deploying GenAI–augmented workflows, with 37% in production and 52% in pilot phases.
- Momentum and recalibration: The rate of non-adopters of GenAI increased to 11%, up from 4% in 2024, but still considerably lower than 2023’s 31%, indicating the initial rush has given way to a more grounded and complex strategy about readiness and value.
- Limited scale: Only 15% of respondents have achieved enterprise-wide implementation, while 43% remain in the experimental phase and 30% operate within limited use cases.
- Evolving use cases: GenAI is shifting from analyzing outputs (such as defect analysis and reporting) to shaping inputs, with test case design and requirements refinement now leading adoption.
- Operational gains with caveats: Organizations report an average productivity boost of 19%, but one third have seen minimal gains, highlighting the need for smarter integration strategies.
- New barriers emerge: In 2025, top challenges experienced by respondents include integration complexity (64%), data privacy risks (67%), and hallucination and reliability concerns (60%). This is a change from 2024 when top obstacles were more strategic in nature: lack of validation strategy (50%), insufficient AI skills (42%), and undefined QE organization (41%).
- Skills gap remains: 50% report their organizations lack AI/ML expertise, which is unchanged from 2024.
- Strategic misalignment: Many organizations treat GenAI as a tactical enhancement rather than a strategic enabler, resulting in fragmented execution and underfunded initiatives.
The report also emphasized the emergence of collaborative intelligence, where human expertise and AI capabilities combine to drive quality outcomes. This hybrid approach is proving essential as organizations navigate the tension between innovation and accountability. The report also showed that while shift left is still the dominant approach in quality engineering, the shift-right approach is gaining traction.
To download the full report, visit www.worldqualityreport.com.
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This entry was posted on November 13, 2025 at 1:43 pm and is filed under Commentary with tags OpenText. You can follow any responses to this entry through the RSS 2.0 feed.
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World Quality Report 2025: AI adoption surges in Quality Engineering, but enterprise-level scaling remains elusive
OpenText in collaboration with Capgemini, an AI-powered global business and technology transformation company, and Sogeti (part of the Capgemini Group), today announced the 17th edition of the World Quality Report 2025: Adapting to Emerging Worlds. The report reveals that while nearly 90% of organizations are now actively pursuing generative AI (Gen AI) in their quality engineering (QE) practices, only 15% have achieved enterprise-scale deployment.
The report finds a widening gap between organizational interest in GenAI and actual readiness to adopt it effectively within QE. The journey from experimentation to implementation is more complex than anticipated, requiring alignment between operational innovation and strategic oversight.
Key findings from the report:
The report also emphasized the emergence of collaborative intelligence, where human expertise and AI capabilities combine to drive quality outcomes. This hybrid approach is proving essential as organizations navigate the tension between innovation and accountability. The report also showed that while shift left is still the dominant approach in quality engineering, the shift-right approach is gaining traction.
To download the full report, visit www.worldqualityreport.com.
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This entry was posted on November 13, 2025 at 1:43 pm and is filed under Commentary with tags OpenText. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.