Archive for OpenText

OpenText Named a Leader in ECM Content Platforms

Posted in Commentary with tags on July 25, 2019 by itnerd
OpenText™, a global leader in Enterprise Information Management (EIM), today announced Forrester Research, Inc. has named OpenText a leader in The Forrester Wave™: ECM Content Platforms, Q3 2019, stating, “OpenText leads with solid content services — accelerating its shift to cloud.”
According to Forrester, “OpenText’s Extended ECM represents its transition from an ECM suite provider to a content services platform designed for cloud and hybrid deployments. Ongoing modernization – including investments in new user experiences and app development tools – reflects [OpenText’s] commitment to a broader enterprise information management strategy, with content being an essential ingredient.”
Forrester notes, “Extended ECM is strong across all segments of content services for foundational repository services and collaborative and transactional content services. Strengths include document and records management capabilities and integration with major enterprise apps like SAP and Salesforce.”
“Clients needing content services exposed through key business apps, but which also stand alone as a horizontal platform, should shortlist OpenText,” the Forrester report says. “Regulated industries or public sector needing flexible cloud and/or hybrid deployment models should evaluate OpenText.”
OpenText Content Services help organizations manage, secure and deliver content in context throughout the digital business. Recent announcements – including partnerships with Google Cloud and SAP and product enhancementsacross the OpenText EIM portfolio – continue to reinforce OpenText leadership.
“OpenText global leadership in Content Services is clear. We continue to innovate on our platform to bring new value to our customers,” said Muhi Majzoub, EVP of Engineering, OpenText. “We set the standard for ECM platforms and content-centric industry and line-of-business applications.”
OpenText Content Services build on more than 25 years of trusted industry leadership to deliver information governance applications and services for the world’s largest and most complex companies.
OpenText Extended ECM offers capabilities to manage content from capture to sharing, collaboration and archiving. Integration with lead enterprise applications such as SAP S/4HANA®, SAP®SuccessFactors®, Salesforce®, and Microsoft®Office 365® helps break down information silos across the digital business.
Download the report
Download “The Forrester Wave™: ECM Content Platforms, Q3, 2019” online here.
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OpenText and Mastercard Team Up

Posted in Commentary with tags on July 11, 2019 by itnerd

OpenText and Mastercard today announced a partnership to help companies increase financial efficiencies across global supply chains, starting in the automotive industry. The collaboration will further advance a connected and scalable digital ecosystem, allowing companies irrespective of size, location or technical capability to build increased trust and security into trading partner relationships.

The new solution from OpenText and Mastercard aims to increase the speed, compliance and security for business information, payments and financing in the automotive supply chain. It is designed to facilitate integrated payments and to enhance the management of vendor master data, enabling suppliers to better manage risk for trade finance, accelerate cash flow for outstanding invoices and secure financial transactions with enhanced digital identity.

The integrated OpenText and Mastercard offering will also provide OpenText Business Network customers the ability to access spot financing through the Mastercard Track™ B2B global trade enablement platform. It will leverage the OpenText Supplier Portal (formerly Covisint Supplier Portal), the OpenText Identity Portal and the OpenText IoT Platform, integrated with Mastercard’s financial partners.

OpenText and Mastercard will provide a single user interface which links users to supplier portal functionality and to Mastercard Track, with a secure, permissioned repository of more than 210 million registered entities worldwide. Buyers and sellers maintain and exchange key information related to their businesses and Mastercard Track provides monitoring on sanctions, credit and other business standards. This eases supplier selection, compliance and risk management; enhancing the comprehensive up-to-date supplier profiles in the OpenText Supplier Portal. Expanded supplier portal capabilities such as parts and services management and IoT contextual telemetry help auto companies avoid supply chain disruptions by identifying vendors with available parts to fill production gaps.

OpenText Supplier Portal is part of OpenText Business Network which connects to 92 percent of Automotive News 2019 Top 100 Suppliers. The global connectivity offered by OpenText will provide Mastercard with more robust digital authentication and authorization services to manage access and business identities for Mastercard Track users.

OpenText Expands Google Cloud Strategic Partnership

Posted in Commentary with tags on July 9, 2019 by itnerd

OpenText, a global leader in Enterprise Information Management (EIM), today announced new partnerships, services and product integrations to help customers move critical EIM workloads to Google Cloud. As part of this expanded relationship, Google Cloud has selected OpenText as its preferred partner for Enterprise Information Management Services, while OpenText has named Google Cloud its preferred partner for enterprise cloud.

Seven months after announcing a new strategic partnership, OpenText and Google Cloud are announcing and launching new product integrations in key areas:

  • OpenText intends to leverage Google Cloud’s multi-cloud and hybrid-cloud offering, Anthos, to deploy and manage containerized EIM application workloads in a multi-cloud environment. Today, OpenText is announcing the general availability of containerized versions of several EIM applications including Content Server, Extended ECM, Documentum, InfoArchive and Archive Center on Google Cloud Platform (GCP).
  • OpenText intends to use Google Cloud to enable multi-layered global disaster recovery services for customers with business-critical EIM workloads running in the cloud, on-premises, and in hybrid cloud architectures.
  • OpenText intends to integrate its portfolio of products with G Suite allowing a seamless experience of using G Suite with various EIM activities and ensuring the world’s largest organizations can unlock the full value of their data.
  • OpenText intends to integrate with key Artificial Intelligence and Machine Learning services from Google to create purpose-built solutions for specific industries as well as overall value add to the existing OpenText EIM Suite of products.
  • Google and OpenText will partner on expanded joint go-to-market activities to help enterprise customers move critical workloads to the cloud quickly and effectively.
  • Joint go-to-market activities will initially focus on industries including financial services, media and entertainment, healthcare and public sector.

For more information on OpenText EIM Solutions for Google Cloud and the latest developments announced at OpenText Enterprise World 2019, visit: https://www.opentext.com/enterprise-world/global.

OpenText CEM Enables Leading Telecom to Transform Digital Billing

Posted in Commentary with tags on July 2, 2019 by itnerd

OpenText who are a global leader in Enterprise Information Management (EIM) today announced TIM S/A, a leading provider of telecommunications services in Brazil, has deployed OpenText Customer Experience Management (CEM) solutions to digitally transform invoicing processes. With the new integrated e-invoicing system, the company’s 18 million post-paid customers can now access telecom bills from preferred digital channels and devices on demand. This has increased adoption of digital invoicing by more than 50 percent year-over-year.

TIM S/A is now processing nearly three million invoices every 48 hours, with PDF versions of invoices delivered to customers in less than three seconds. By sending reminder notifications to customers via their desired channels, TIM S/A is also improving invoice payment rates and reducing outstanding payments overall.

Working with OpenText, TIM S/A established a centralized digital content management system for invoicing that supports customer demand for self-serve, multi-channel access to billing information. Content and applications are aggregated to present consistent, personalized and compliant invoices.

TIM S/A is using OpenText™ Content Suite Platform, OpenText™ Exstream™, OpenText™ Portal and OpenText™ Web Experience Management to digitize invoicing. The solution suite fully integrates with the TIM S/A portal and other enterprise applications to manage billing information, while helping to ensure governance, security and regulatory compliance. Document storage is also maximized to decrease expense, mitigate risk and more easily fulfill archiving requirements.

OpenText AppWorks Named A Leader In Digital Process Automation For Deep Deployments

Posted in Commentary with tags on June 19, 2019 by itnerd
OpenText a global leader in Enterprise Information Management (EIM), today announced Forrester Research, Inc. (NASDAQ: FORR) has named OpenText a leader in the newly released report, The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019.
The report, designed to help application development and delivery professionals select the right solution partner for their enterprise needs, evaluates the OpenText™ AppWorks™ platform among the 10 most significant vendor solutions for digital process automation for deep deployments. Solutions reviewed also have offerings that are business-developer friendly and support low-code features that can be used to create digital process applications.
Forrester concludes OpenText AppWorks “shines within the OpenText broader portfolio, which is pre-integrated and designed to address specific use cases.”

According to the report, “OpenText has focused on low-code development and cloud deployment on the OpenText Cloud. The (AppWorks) offering excels in case management and is best when paired with the OpenText Content Server and extended ECM offering … OpenText also augments AppWorks with analytics and AI capabilities from its Magellan offering. The result is a very comprehensive solution…”

Enterprises using OpenText AppWorks include DHFL Pramerica Life Insurance.

AppWorks is a single platform for process automation, case management and low-code application development, which allows users to design, build, manage and optimize digital business processes. Unlike many other solutions, AppWorks also provides the information management capabilities necessary to use information as a strategic asset, and to support context-rich, compliant digital processes.

Download “The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019” for a comparative analysis of leading vendors and a detailed analysis of each featured vendor and solution.

OpenText’s New Content Management Services To Be Delivered Through SAP Cloud Platform

Posted in Commentary with tags on May 8, 2019 by itnerd

OpenText has announced that its new cloud services will work with SAP Cloud Platform and other SAP solutions to harmonize data and content services. Developed on OT2, OpenText’s Content Management Services delivered through the SAP Cloud Platform is planned for availability in Q4 2019.

The solution builds on the long standing partnership between OpenText and SAP. OpenText has been an SAP partner for more than 25 years and was recently received 2019 SAP Pinnacle Award as SAP Solution Extension Partner of the Year.

The new services address the need to manage structured data and unstructured content across applications and intelligent business processes and will include standard and premium services such as extended content management, Office 365 integration, capture and document generation services.

 

OpenText’s New Cloud & Hybrid Offerings For SAP Solutions

Posted in Commentary with tags on May 4, 2019 by itnerd

OpenText has announced the immediate availability of OpenText Core for SAP® SuccessFactors® solutions – a native cloud offering delivered via the latest OT2 release. The OT2 release allows for rapid construction of purposefully built cloud applications which transform business workloads through a micro services-based platform that extends existing cloud applications. With several additional solutions also announced today, OpenText continues to deliver a platform for innovation where customers can leverage their information, foster collaboration and make better decisions.

OpenText is announcing a number of innovative cloud and hybrid solutions for SAP customers, including:

  • OpenText Core for SAP SuccessFactors (sold by SAP as SAP SuccessFactors Document Management by OpenText) addresses the demands of the digital workforce through the simplification and transformation of current HR processes. OpenText Core for SAP SuccessFactors manages employee file content with an easily deployed cloud solution to simplify HR processes and boost employee engagement. These solutions provide customers with access to relevant information at their fingertips that enable them to effectively manage talent from hire to retire, transform HR processes and meet the expectations of today’s workforce with the first cloud application for SAP solutions built on OpenText OT2.
  • OpenText Extended Enterprise Content Management for Engineering (sold by SAP as SAP Extended Enterprise Content Management by OpenText, add-on for capital projects and operations) is a targeted solution for engineering, operations and maintenance teams expanding the market-leading Extended Enterprise Content Management platform for SAP solutions from OpenText. It helps increase production uptime and revenue by speeding task and project completion, supporting efficient external and internal collaboration, reducing time to milestones and helping boost compliance. Offered both on-premises and in the cloud, it efficiently controls engineering and asset information, work processes and risk across the lifecycle of projects and operations.
  • OpenText Extended ECM for Microsoft® Office 365™ (sold as SAP Extended Enterprise Content Management by OpenText, add-on for Microsoft Office 365) is a cloud solution connecting Office 365 directly into SAP ERP, CRM and related business applications, integrating Microsoft Teams, Groups, Outlook Online and SharePoint Online into key processes. This provides a better collaboration experience and automates governance and control of documents. Based on best practices, customers can automate the creation and decommissioning of Teams without losing the related content as part of the typical project or case lifecycle. Office Online integration provides co-authoring sessions directly from Extended ECM or any integrated Business Application (i.e. SAP Fiori®) without worrying about versions or edits.
  • OpenText Information Extraction Service for SAP Solutions (IES) (sold by SAP as SAP Information Extraction by OpenText) uses machine learning and optical character recognition (OCR) to capture and extract the targeted information from incoming communications. The software allows high levels of automation via a robust service, completely integrated into SAP solutions to help capture any incoming document, including invoices, sales orders, quotations, delivery notes, order confirmations and passes this information, in the right business context, to the relevant SAP process.
  • OpenText has also expanded the scope of the existing OpenText Vendor Invoice Management for SAP Solution (VIM) (sold by SAP as SAP Invoice Management by OpenText and SAP Invoice Management by OpenText for SAP S/4HANA®). VIM will ingest information from delivery notes, order confirmation documents and apply digital processing and reporting. Replacing manual processing for these new document types helps increase compliance, control and visibility.

For more information on the SAP and OpenText partnership, click here.