Archive for OpenText

OpenText Makes Electronic Signature Accessible To Organizations Of Every Size

Posted in Commentary with tags on October 8, 2020 by itnerd

OpenText™ today announced that it has expanded its electronic signature offering, which is now available to small and medium-sized businesses, large enterprises and developers. The offering includes a full feature, low-cost option of Core Signature for small and medium-sized businesses and the Core Signature Service for developers looking to integrate e-signature into custom-built applications.

“Successful and resilient organizations are digitizing processes and empowering remote workers with the tools they need to close business,” said Muhi Majzoub, OpenText Chief Product Officer. “Organizations of any size can deploy Core Signature for critical business processes, providing users the ability to sign documents within the applications they use most.”

OpenText Core Signature enables employees and partners to sign quotes, contracts, and other documents in a fast and hassle-free way. The OpenText portfolio of electronic signature offerings enable customers to incorporate electronic signature into their business processes in a way that best suits their needs. 

OpenText Core Signature is the right choice for organizations of every size:

  • OpenText Core Signature is a SaaS application that enables customers to sign and approve digital documents quickly and easily from anywhere at any time. It deploys immediately, delivering a complete, full-feature electronic signing solution, helping digitize key approval processes and save time during signature collection. Access the 14-day free trial, here.
  • OpenText Core Signature  can also be deployed as an add-on to OpenText™ Core Share, combining secure document management and sharing so that organizations can collaborate on documents from authoring all the way to signature.
  • Core Signature Service empowers developers to easily build and integrate secure, rapid electronic signing for document preparation into new applications, critical business applications or existing OpenText solutions. The service is also available to OpenText OEM partners.

OpenText is offering a 14-day free trial of its new standalone Core Signature offering. Access the free trial and learn more about OpenText Core Signature, here.

OpenText Announces Support For Alfresco

Posted in Commentary with tags on October 5, 2020 by itnerd

OpenText™ today announced OpenText Support for Alfresco™, a new suite of service offerings to support content services solutions from Alfresco. With OpenText, Alfresco customers benefit from defined service-level targets, 24/7 support options, global support, timely and regular code fixes, customization support, and an opportunity to lower support costs. 

OpenText has put in place a dedicated team to manage and contribute to the Alfresco open source community, to provide Alfresco customers with world-class support, and to offer a compelling transition to Information Management and the Cloud. OpenText Support for Alfresco offerings are immediately available for Alfresco Community Edition and Alfresco Content Services users. 

The OpenText OpenSource Edition for Alfresco program offers an OpenText branded release of Alfresco Community Edition that provides annual renewable support with troubleshooting and regular code updates to address issues identified by OpenText and our subscribers. For those Community Edition users with unique situations and timelines, we also offer support services such as custom bug fixes and customization support scoped to each request. 

OpenText Support for Alfresco ACS offers cost-competitive support services to Alfresco Content Services customers, including options for those with customizations that require continued code maintenance and support. 

As the market leader in Information Management, OpenText can also provide additional features, such as archiving, increased end-point security, and intelligent capture, as well as the option of managed services provided through the OpenText Cloud or public cloud partners. 

For more information on these new offerings, or to schedule time to speak with an OpenText expert, visit: https://www.opentext.com/info/opentext-support-for-alfresco.

Independent Study Finds that Hybrid Cloud Enables Agility & Collaboration for Off-Cloud Workloads

Posted in Commentary with tags on September 1, 2020 by itnerd

OpenText™ today announced the findings from a commissioned study conducted by Forrester Consulting on behalf of OpenText. The study confirms that migrating content management to the cloud remains critical for digital transformation. However, it also shows that a hybrid approach of both cloud-based and on-premises solutions can provide many of the same benefits, including improved flexibility, sales and service cycles, collaboration, and customer satisfaction. 

The study, “Hybrid Cloud Enables Agile Content Management and Collaboration,” includes insights from 208 respondents with responsibility for Enterprise Content Management (ECM) decisions at enterprises in North America and Europe. The study explores the use of hybrid infrastructures—a combination of cloud and on-premises—for content storage, management and collaboration use cases. 

Key findings from the survey include: 

  • A modernized content management approach helps accelerate digital transformation objectives: Over three quarters (76%) of organizations cite improving content management as being significantly important to accelerating their digital business as demands for improved collaboration and customer experiences grow.
  • Cloud is critical to a modern content strategy: Cloud content services simplify access, content creation, and interaction with both customers and business partners. Organizations that are using cloud for content storage, management and collaboration cite considerably greater improvements than their on-premises peers in the areas of customer satisfaction (72% vs. 25%), security (70% vs. 16%), and usability (64% vs. 16%). 
  • Companies mired in migration paralysis are being left behind: Nearly two thirds (64%) of organizations with content exclusively on-premises believe they face a competitive disadvantage and half (51%) struggle to keep up with customer expectations for self-service.
  • A hybrid architecture provides a phased approach to content in the cloud: Hybrid cloud options allow organizations to move content and collaboration apps to the cloud at their own pace while still benefiting from the agility that comes with moving to the cloud. Like organizations taking a cloud-only approach, those that adopt a hybrid approach report improved flexibility (70%), faster sales and service cycles (73% and 58%), and better collaboration (67%) and customer satisfaction (80%).

The study also found that those looking to modernize their content management approach expect improvements in collaboration (52%), security (51%) and productivity (43%). OpenText is uniquely positioned to improve productivity and collaboration without compromising governance, security, and control through its integrated cloud-based information management solutions, which include content services and sharing, as well as data back up and endpoint protection. With flexible cloud-deployment options and managed service expertise, OpenText enables organizations to take advantage of the cloud in ways that best suit their needs.

Access the full study or read the blog to learn more.

South African Social Development Department Improves Service Delivery with OpenText

Posted in Commentary with tags on July 29, 2020 by itnerd

 OpenText™ today announced the Department of Social Development of South Africa has deployed OpenText™ Documentum™ xCP, a case management framework to digitize its social assistance appeals process. The solution enables the department to provide a more effective, efficient, and accessible social assistance appeals service for its citizens and reduce legal expenditures.

OpenText™ Documentum™ xCP helps ensure compliance and enables department staff to promptly inform stakeholders of required action, escalate long-running appeals and generate audit reports for reference.

The department worked with local OpenText partner Faranani DocTec to implement the solution. The cost savings achieved by using OpenText™ Documentum™ xCP have been reallocated for the improvement of the Department of Social Development’s business services, including administration of appeals. These bottom-line benefits have also been put towards increasing awareness among potential applicants and beneficiaries of social assistance.

OpenText™ Documentum™ xCP features a low-code development environment for rapid design and deployment of robust case management solutions, bringing new efficiency and agility to complex information-centric processes, from loan applications to benefit approvals, across a range of industries. 

For more information on OpenText Documentum xCP, click here.

Agility Logistics Brings More Efficiency & Sustainability to Processes & Customer Service With OpenText Content Services

Posted in Commentary with tags on July 15, 2020 by itnerd

OpenText™ today announced Agility Logistics, one of the world’s largest integrated logistics providers, has deployed OpenText™ Content Services to streamline global operations, including freight and shipping via land, air and sea for more than 60,000 customers in 100 countries. 

Agility Logistics works with companies to move, manage and distribute the goods that underpin global commerce. Every shipment produces a physical paper trail of documents – such as airway bills, invoices and bills of lading – which previously took days to reach their destination for cargo processing. To secure end-to-end information resiliency and efficiency, the company implemented OpenText Information Management technologies to provide an integrated, centralized repository for capturing, sharing and managing documents.

After a lengthy evaluation process, Agility chose OpenText™ Content Services solutions, including:

  • OpenText™ Intelligent Capture to automatically scan and transform documents into PDFs while metadata is captured to enable easy search and retrieval
  • OpenText™ Documentum as a content management platform to tightly integrate with the company’s core logistics system and financial applications, ensuring reports and key financial data are automatically stored in an electronic format
  • OpenText™ Documentum xCP to build modern user interfaces tailored to customers’ needs across verticals
  • OpenText™ InfoArchive to ensure data and content retention complies with industry requirements

Agility will also leverage OpenText technologies to improve the environmental sustainability of their operations.

OpenText Announces New Integration With Microsoft Teams

Posted in Commentary with tags on July 9, 2020 by itnerd

OpenText™ today announced the availability of its market leading Content Services technology for Microsoft Teams. This new integration enables use of OpenText Content Services for information governance and control.

As organizations adapt to the current global crisis, Content Services technologies allow remote workers to collaborate securely and productively. OpenText™ Content Services connects information across the enterprise with the people and systems that need it.

OpenText® Extended ECM for Microsoft Office 365 integrates content and collaboration tools into business processes. With today’s announcement, OpenText adds its market-leading information governance tools and systems to Teams, making an expanded set of compliance, records management, and archiving options available to Teams users and administrators. Extended ECM allows users to surface Teams content in context of relevant business processes across the enterprise, creating links with line-of-business systems and applications such as Salesforce, SAP, or Oracle. 

OpenText Extended ECM adds important functionality to Teams. Users can: 

  • Access and centrally govern customer content within the Teams environment;
  • Automate the creation of a Team specific to an OpenText business process;
  • Synchronize Teams membership with OpenText content management systems;
  • Archive Teams content to OpenText utilizing governance best practices; and
  • Retire Teams and dispose of noncrucial content automatically using OpenText Extended ECM.

The OpenText and Microsoft collaboration provides information management solutions that embrace and extend joint customers’ existing investments in these technologies, delivered off-cloud, hybrid cloud, or as a managed service on Microsoft Azure.

This latest integration with Microsoft joins an already vibrant set of solutions, including OpenText Extended ECM for Microsoft Dynamics 365 and Carbonite Backup for Microsoft Office 365.

As part of today’s announcement, OpenText will continue expanding integrations with Microsoft products to accelerate its OpenText Anywhere strategy on Azure. Many OpenText customers already rely on Azure for locally compliant and highly secure access to over 15 OpenText solutions delivered to customers as a managed service. In total, OpenText now makes more than 40 solutions available in the Azure Marketplace, including those available from Carbonite

Find out more about how OpenText leverages Microsoft Azure and integrates with additional Microsoft products here.

OpenText Trading Grid To Integrate Dun & Bradstreet Data

Posted in Commentary with tags on April 21, 2020 by itnerd

OpenText today announced that it is integrating the extensive data stores of leading global provider of business decisioning data and analytics, Dun & Bradstreet, into the OpenText™ Trading Grid™ Global Partner Directory, a powerful, consolidated supplier sourcing and onboarding platform.

In today’s challenging business environment, it is paramount that organizations create a network of qualified and trusted suppliers and partners. The integration of Dun & Bradstreet data and insights into OpenText’s Trading Grid will provide enterprises a single, centralized directory to identify reliable, financially stable trading partners and suppliers, allowing them to strengthen their supply chains to mitigate risk and prevent major disruptions in supply. Businesses will also be able to prioritize ethical, sustainable operations and good corporate governance across supply chains by sourcing trading partners emphasizing these core values.

The Trading Grid Global Partner Directory provides access to information on hundreds of thousands of companies doing business on OpenText Trading Grid, the world’s largest cross-industry community of supply chain trading partners. OpenText will integrate D-U-N-S Numbers® and metadata into the Global Partner Directory to give businesses a more extensive source of quality corporate data to use in making more informed sourcing decisions. Participating companies will have access to Dun & Bradstreet’s Data Cloud, which contains comprehensive information on more than 355 million total businesses worldwide.

The advanced data filters of the Global Partner Directory have been expanded to allow users to search for and monitor companies according to specific attributes such as financial responsibility, fulfillment of supply chain obligations, and compliance with global regulations, including those for diversity and corporate social responsibility. Geography filters help enterprises plan for political unrest and natural disasters in key markets.

Once enterprises identify the right suppliers, Trading Grid facilitates rapid connections and collaboration with businesses on the network through self-service capabilities. 

To learn more about Trading Grid, visit https://businessnetwork.opentext.com/trading-partner-discovery/.

OpenText Announces new Cloud Editions (CE)

Posted in Commentary with tags on April 8, 2020 by itnerd

OpenText today announced its most comprehensive cloud update, with the delivery of OpenText Cloud Editions (CE) 20.2. This release provides a strengthened information infrastructure, empowering organizations to quickly respond and adapt to a business climate defined by new ways to work.  

OpenText Cloud Editions (CE) 20.2 offers flexible cloud-deployment options with managed service expertise, new Core SaaS applications and services, developer-centric innovations, and the latest Trading Grid™ cloud integration platform designed to unlock the value of an organization’s information assets.  

These new information management tools help organizations scale, flex and respond to change. This launch provides technology updates designed to adapt by default, helping our customers lead their teams through this crisis and invest for recovery.  

Scale, flex, and adapt to a changing market  

OpenText Cloud Editions (CE) introduces new cloud-native software from OpenText. Designed with a containerized architecture, OpenText Cloud Editions (CE) provides organizations with flexible options to run software anywhere, whether in their data center, through a hybrid deployment, or within their cloud platform of choice. Containerized quarterly updates offer new features and value, and provide customers with the regular, incremental updates and improvements that they have come to expect in the cloud. Release CE can be paired with powerful managed and professional services to ensure success.  

Along with OpenText Cloud Editions, this release includes a host of innovative features and capabilities:  

  • OpenText Security – Encase Endpoint Investigator and Endpoint Forensics now run full-spectrum investigations on Apple devices running the Apple T2 Security Chip. EnCase Endpoint Security raises the bar for instantaneous endpoint detection and response – adding real-time monitoring for crucial persistence artifacts. For forensic labs, government agencies and corporations, remote access with Tableau TX1 Forensic Imager is further improved with secure 802.1x network connectivity. 
  • OpenText Content Services – With the latest release of Extended ECM for Microsoft Office 365, remote workers can collaborate on business content and store Microsoft Teams documents and chats as records. AI-powered Intelligent Capture automates filing of documents and metadata in an Extended ECM workspace. As part of the ongoing investment in Documentum, support for the SAP Fiori UI has been added to Extended ECM for Documentum.  
  • OpenText Customer Experience Management – Marketers can author, personalize and orchestrate multi-channel communications directly from the browser with Exstreamincluding new collaborative review with visual compare capabilities. Media Management gets advanced home screen personalization and collections sharing, as well as job flow automation. TeamSite™ and Optimost™ introduce streamlined targeting and experimentation for rapid promotion of best performing content and assets. 
  • OpenText AI and Analytics – Magellan BI and Reporting delivers a what-you-see-is-what-you-get (WYSIWYG) experience for simplified self-service dashboard authoring. This release also introduces emotional analysis in Magellan Text Mining as well as new connector and crawling capabilities. 
  • OpenText Legal Tech – Insight Examiner is a new cloud investigation application that rapidly discovers the unknown facts of an investigation and surfaces relevant documents. Insight adds new Cut Point review feature that rapidly produces data without manual review as part of defensible technology-assisted review (TAR). Axcelerate™ and Magellan are now integrated to support AI-powered text analytics for search and enrichment. 
  • OpenText AppWorks™ – Developers can more quickly and easily automate processes and create applications with simplified security capabilities and new drag and drop UX features. 

New SaaS applications to keep pace with information intensive challenges  

OpenText OT2 20.2 features new purpose-built Core SaaS applications that extend the value of existing OpenText on or off cloud deployments.  

OpenText™ Core for Building Information Modeling is the latest addition to OpenText’s growing roster of next-generation purpose-built SaaS applications. Core for Building Information Modeling reduces operational costs and complexity, while increasing efficiency in building operations by facilitating the efficient capture and verification of incoming data. 

Core applications are easily deployed, provide purpose-built capabilities, continuous updates, and low total cost of ownership. Core SaaS applications include ShareCaptureSignatureExperience Insights, Federated ComplianceSAP Solutions and Capital Projects designed to help business leaders manage processes and improve productivity. 

Build new applications to meet new requirements  

OT2 20.2 delivers new Core services to help developers build customized applications to solve specific information management challenges. This includes an intelligent capture service for automating data extraction and an eSignature service for document preparation, and rapid, secure electronic signing. 

Select partners will be invited to participate in a closed Developer Beta Program with a refreshed developer experience, where partners can access additional OT2 services and APIs. Partners can register interest in the closed Developer Beta Program here.  

Manage supply chain disruption with the new, enhanced Trading Grid  

Today OpenText also announced the new OpenText Trading Grid, the industry’s only unified B2B and A2A integration platform delivered as a managed service. This release combines multi-enterprise integration capabilities with a modern, microservices architecture and industry-leading data visualization from OpenText Alloy™. Powerful data visualization provides real-time insight into supply and demand fluctuations, enabling agile responsiveness. Self-service innovations in Trading Grid, including self-service connectivity in Global Partner Directory, enable customers to rapidly move disrupted supplier orders to available suppliers already connected to Trading Grid. A managed services delivery model ensures customer IT departments can keep pace with new demands without having to change their own workforce model. 

Additionally, the latest release of RightFax 20.2 features a new Epic connector for rich healthcare EMR integration, streamlining information workflows and enhancing productivity for hospitals and nurses.   

More information and availability  

More information about OpenText CE 20.2, OT2 20.2, and Business Network 20.2 is available here.   

OpenText Buys Montreal’s Xmedius

Posted in Commentary with tags on March 9, 2020 by itnerd

OpenText™ today announced that it has acquired XMedius, a provider of secure information exchange and unified communication solutions. XMedius brings decades of experience and patented technologies to transform secure and collaborative communication, enabling organizations to move more workloads to the cloud and unlock the information advantage.

XMedius also provides innovative technologies to optimize the omnichannel customer experience and the connected business. These solutions will complement OpenText’s Customer Experience Management (CEM) and Business Network (BN) platforms. More information on XMedius can be found on http://www.xmedius.com/.

Terms of Agreement and Preliminary Outlook

The purchase price of the acquisition is approximately $75 million in an all-cash transaction. XMedius currently generates approximately $40 million annually in revenue. OpenText expects first year revenues to be down, up to 20% due to customary purchase price accounting adjustments and typical integration activities. XMedius is not expected to contribute significant revenue to OpenText’s results for the fiscal third quarter ending March 31, 2020.

Continued Industry Recognition For OpenText’s Digital Forensics Solution

Posted in Commentary with tags on February 27, 2020 by itnerd

OpenText™ announced today that OpenText™ EnCase™ was named Best Computer Forensic Solution by SC Magazine for the 10th consecutive year. EnCase solutions have dominated the forensic category since 2010.

Since 1997, OpenText EnCase forensic solutions have been built with the investigator in mind. To be honoured every year for the last decade by the experts at SC Magazine is a wonderful recognition that no other solution offers the same level of forensic capabilities and flexibility. The OpenText strategy will remain focused on what investigators do best: find evidence and close cases. OpenText is committed to supporting investigators who must cover all devices, operating systems, and reach all data.

Built with the digital investigator in mind, OpenText™ EnCase™ forensic solutions are trusted by law enforcement and corporate investigators and have been proven in courts worldwide. EnCase provides investigators the best solution at every stage of an investigation, from evidence gathering to final reporting. No other solutions offer the same level of forensic capabilities and flexibility.

For more information on digital forensic solutions from OpenText, please visit: https://www.opentext.com/products-and-solutions/products/security/digital-forensics