Archive for OpenText

OpenText Advances Enterprise Cloud Strategy To Power The Intelligent & Connected Enterprise

Posted in Commentary with tags on November 7, 2018 by itnerd

OpenText today announced the launch of OpenText Release 16 Enhancement Pack 5 (EP5), OpenText Business Network Cloud 16.10, and a series of new SaaS-based applications for the legal, life sciences and HR markets on its next-generation cloud platform, OT2.

These portfolio-wide enhancements simplify the path to modern and secure EIM deployments, with secure and flexible options for AI, automation, IoT and content services for on-premises, across public, private, and hybrid cloud deployments.

OpenText Release 16 Enhancement Pack 5 (EP5)
OpenText Release 16 EP5, extends this market leading EIM platform to increase user satisfaction and adoption, enable deeper insights and connect information, people and processes in a secure and flexible deployment environment. Specific enhancements include:

  • Artificial intelligence – EP5 adds increased AI and automation capabilities across the EIM portfolio with OpenText Magellan. This includes predictive research for Discovery, AI-powered rich media analytics for Customer Experience Management, sentiment analysis for Workforce Engagement Management through Magellan Text Mining, and machine learning for capture and information extraction for SAP solutions.
  • Deeper integration – Seamless integration brings advanced AI, enhanced security and deeper information workflows to the Intelligent and Connected Enterprise. EP5 delivers OpenText Information Hub (iHub) integration with OpenText EnCase Endpoint Security to build threat-hunting dashboards. Closer integration between OpenText AppWorks and OpenText content services solutions (OpenText Documentum, OpenText Content Suite and OpenText Extended ECM) enables rapid deployment of OT2 applications including People Center and Contract Center
  • Rich user experiences – EP5 enables a richer experience with enhanced developer controls, improved mobile experiences, and new employee self-service experiences. A highlight of EP5 is addition of the Smart UI for Documentum D2, further building towards a common, flexible, responsive UI across OpenText content service.

This release builds on a string of recent analyst commentary, including:

New applications for OpenText OT2
First announced at OpenText Enterprise World 2018, OpenText OT2 delivers compelling applications for business users, a modern developer platform, and hybrid EIM services on a single Software-as-a-Service (SaaS) platform. New OpenText applications built on OT2 include:

  • OpenText Legal Center – a cloud-based, process-centric approach to addressing specialized legal use cases like client onboarding, external sharing & collaboration, and document management.
  • OpenText Quality Center – building on OpenText Documentum for Life Science and OpenText Life Science Express to deliver secure collaboration solutions for the highly-regulated life sciences sector.
  • Extended ECM for SuccessFactors Public Cloud Edition – the latest collaboration between SAP and OpenText, delivering secure content management solutions for SAP’s popular talent management platform.

Commenting on OpenText OT2, Holly Muscolino, Research Vice President, Content Technologies and Document Workflow at IDC states, “OT2 will begin to bring SaaS into the product mix for the large customer base running OpenText’s on-premise/managed hosted solutions, and it will extend the value of customers’ investments in significant ways. It will also serve as the foundation for newborn SaaS applications that OpenText develops in the future. Its evolutionary approach should give its customers a graceful path to the cloud, enabling them to derive new value from their existing investments without disruption.”

OpenText Cloud
OpenText Business Network 16.10 expands and enhances the OpenText cloud network, facilitating efficient, secure and compliant collaboration across people, systems and things. This release includes key enhancements for industrial IoT, Identity and Access Management (IAM) and security, supply chain and vendor management, fax and secure information exchange.

OpenText Anywhere
Today, OpenText also announced it has selected Google Cloud as its first partner to support OpenText Anywhere, making OpenText solutions and managed services available in the Google Cloud.

As part of this collaboration, Google Cloud and OpenText will work together to deploy OpenText’s enterprise information management solution suite on Google Cloud Platform. This work will include a containerized application architecture for flexible cloud or hybrid deployment models. Deploying OpenText solutions on Google Cloud Platform will help customers to autoscale their deployments as their businesses demand.

Availability
Release 16 EP5 and OpenText OT2 is available now. OpenText Legal Center, Quality Center and Extended ECM for SuccessFactors are currently available for qualified customers.

Advertisements

OpenText Brings Enterprise-grade Customer Communications Management to Salesforce AppExchange

Posted in Commentary with tags on November 6, 2018 by itnerd

OpenText today announced that OpenText Exstream for Salesforce is now available on Salesforce AppExchange, offering users a powerful solution for personalized, consistent customer communications management.

OpenText Exstream is an industry-leading platform for managing multi-channel, global customer communications. With sophisticated workflow automation, compelling design and branding features, and options for infinite personalization, OpenText Exstream allows business users to easily manage their customer communications programs and campaigns without intervention from technical experts.

This expanded collaboration builds on the success of OpenText Extended ECM for Salesforce, which delivers sophisticated and secure content services. OpenText Extended ECM for Salesforce is available on Salesforce AppExchange.

OpenText Exstream for Salesforce is available on Salesforce AppExchange immediately.

OpenText to Acquire Liaison Technologies

Posted in Commentary with tags on November 1, 2018 by itnerd

OpenText who a global leader in Enterprise Information Management (EIM), today announced that it has entered into a definitive agreement to acquire Liaison Technologies, Inc. (Liaison), a leading provider of cloud-based enterprise application integration and data management solutions.

The acquisition of Liaison is expected to further enhance OpenText’s offerings in digital ecosystem and business-to-business integration solutions, application-to-application integration and master data management capabilities. The proposed acquisition also expands OpenText’s capabilities within key verticals such as life sciences and healthcare. Additionally, the acquisition enables OpenText to address fast-growing adjacent market segments, including integration platform-as-a-service (iPaaS) with a managed services approach.

Terms of the Agreement The purchase price is approximately $310 million in an all-cash transaction. The transaction is expected to close within 90 days and is subject to customary regulatory approvals and closing conditions.

More information can be found in our presentation at investors.opentext.com.

OpenText Announces Extended ECM for Microsoft Dynamics 365

Posted in Commentary with tags on October 29, 2018 by itnerd

OpenText a global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service. The new solution, developed in partnership with Contesto, integrates OpenText’s leading Enterprise Content Management (ECM) portfolio with Dynamics 365 for Customer Service to deliver a complete set of content services to enrich business processes flows, and enable seamless customer engagement.

OpenText Extended ECM Enabler by Contesto for Dynamics 365 for Customer Service enables intelligent and connected enterprises to transform sales, marketing, customer and field service automation by securely and seamlessly integrating content services into business processes.

The integration of OpenText’s ECM solutions with Dynamics 365 for Customer Service enhances business processes – specifically in sales and service scenarios such as lead-to-cash and problem-to-resolution – driving improved productivity, collaboration and customer service. The integration also enables the enterprise to maximize the value and insight from both unstructured content and structured data.

The OpenText Extended ECM Business Workspace is at the center of the integration. It allows customer-facing roles to remain within the Dynamics 365 business application, while simultaneously having access to the full breadth of information and documentation from across the organization needed to provide efficient and outstanding customer service.

OpenText also continues to invest in connecting the digital workplace to the digital business. Customers can now benefit from a tighter integration with Microsoft Teams. OpenText Extended ECM for Microsoft Office 365 allows organizations to augment the repeatable and consistent collaboration of Business Workspaces with the workplace chat, meetings and notes that Teams brings to internal and external stakeholders,

Additional certified OpenText EIM solutions available on the Azure platform include:

  • OpenText Content Server
  • Documentum Content Server
  • Media Management
  • Archive Center
  • Application Governance & Archiving for SharePoint
  • Extended ECM Platform
  • Web Site Management and Capture Center.

 

OpenText Qfinity On Amazon Connect Enables Intelligent & Connected Customer Service

Posted in Commentary with tags on October 23, 2018 by itnerd

OpenText a global leader in Enterprise Information Management (EIM), today announced the availability of OpenText Qfiniti for Amazon Connect, a self-service, cloud-based contact center solution that enables any business to deliver better customer service at a lower cost. OpenText Qfiniti is available now on AWS Marketplace.

OpenText Qfiniti provides organizations using Amazon Connect with a robust SaaS workforce optimization solution, including full call playback and advanced analytics. Qfiniti offers enterprise-class capabilities including contact center recording playback, custom quality monitoring forms, desktop screen capture, user configurable muting and masking of voice and screen activity for payment card industry compliance, and advanced analytics.

OpenText enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud. For more information about OpenText visit opentext.com.

OpenText Opens Enterprise World 2018 & Announces OpenText OT2

Posted in Commentary with tags on July 11, 2018 by itnerd

OpenText has officially opened Enterprise World 2018, welcoming 5,000 attendees to Toronto for presentations from leading EIM experts and innovators.

  • Defining the Future of EIM

At Enterprise World 2018, OpenText will announce OT2, a next-generation hybrid EIM platform based on a micro-services architecture. OT2 supports native cloud SaaS applications that can integrate with on-premises deployments to extend new capabilities to customers’ existing investment. This new platform will allow OpenText customers and partners to build the next generation of EIM applications and services, gaining greater insight and value from the information that underpins their businesses. More details on that in a moment.

  • OpenText Release 16 in action

Released in April 2016, OpenText Release 16 is the most comprehensive, integrated digital information platform available on the market. A single platform that manages and analyzes the entire flow of information, addressing key areas of the user experience, machine-to-machine integration, automation and other aspects of the digital-first organization. Over the last 24 months, OpenText has continually innovated on the platform, providing organizations with new features and integrations to help solve their greatest information challenges, from the changing workforce, the exponential increase in IoT devices, gaining more insight into vast information lakes, and supporting new regulatory requirements like GDPR.

  • Information Security and IoT

In a world where more and more devices are connected, endpoints can be anywhere. At Enterprise World 2018, OpenText will demonstrate how combining the innovative identity and access platform acquired from Covisint in July 2017, with market-leading endpoint security acquired from Guidance Software in September 17, will enable a new generation of secure IoT applications and services.

  • Delivering the Future of AI for EIM

Augmented Intelligence (AI) is automating decisions and transforming the relationships between humans and machines. OpenText is building AI into the DNA of its market-leading EIM platform. Out-of-the-box integration and new business-user enabled interfaces in OpenText Magellan will provide enterprises with deep and immediate insight into the organization’s information lakes.

  • Delivering on Enterprise-Grade Cloud Collaboration

Demands for increased mobility and workforce collaboration are changing the way companies approach productivity. With new developer functionality added to OpenText Core, organizations can build applications and work-flows on top of their enterprise-wide Core implementations. The addition of forms to Core also allows users to collect data and information for simple and secure business collaboration.

  • OpenText Prime Gives Customer Flexibility to Innovate

At Enterprise World 2018, OpenText officially launches OpenText Prime – a pricing model that allows companies to access the full power of OpenText managed services at a single, per-user price. This gives customers the flexibility to break down operational silos and build company-wide digital platforms that leverage the full OpenText portfolio.

At the same time OpenText also announced the release of OpenText OT2, the next-generation hybrid-cloud platform from OpenText that brings together intelligent automation, security, and EIM applications in a powerful unified platform.

With a unified data model and a standard user interface, OpenText OT2 enables developers to rapidly build SaaS applications in the Opentext Cloud. OpenText OT2 brings together micro-services for content collaboration, security, process automation, and analytics, enabling customers and partners to rapidly develop and deploy powerful business applications to drive digital transformation further into their operations.

The OpenText OT2 platform, available now, will develop with quarterly releases, with all applications being tightly integrated with OpenText Release 16.

OpenText OT2 applications launching at Enterprise World 2018

In his keynote address at Enterprise World, Muhi Majzoub, Executive Vice President, Engineering and IT at OpenText will preview the first generation of transformative applications built on the OpenText OT2 platform.

Deepening collaboration with OpenText partners

OpenText is opening its cloud infrastructure to select members of its partner ecosystem. This will enable the world’s most innovative global systems integrators to create and market applications on the OpenText cloud, helping to further extend OpenText’s global reach. With the support of our partner ecosystem, more customers in more markets will have access to the advanced Enterprise Information Management applications from OpenText.

OpenText OT2 is available immediately. OpenText Quality and OpenText Legal will be generally available in the second half of 2018.

OpenText Allows You To See How The Government Of Canada Is Tracking G7 Sentiment In Real-Time

Posted in Commentary with tags on June 1, 2018 by itnerd

OpenText the global leader in Enterprise Information Management (EIM), today announced the launch of a real-time sentiment analysis tool developed for the Government of Canada to help them understand media and social opinion on the themes of Canada’s 2018 G7 Presidency: Investing in growth that works for everyone, Preparing for jobs of the future, Advancing gender equality and women’s empowerment, Working together on climate change, oceans and clean energy and Building a more peaceful and secure world.

The application – accessible online at http://myg7.ca | http://mong7.ca – is built using OpenText Magellan, an artificial intelligence (AI)-powered Analytics platform that searches the web for publicly available G7 articles and tweets, and retrieves the raw text for evaluation.

This tool draws on Twitter and online news activity about Canada’s 2018 G7 Presidency in real time, creating an interactive dashboard that displays sentiment and breaks down the key themes in an interactive way to show what issues what matter most to citizens around the world.

OpenText enables organizations to gain insight through market leading information management solutions, on premises or in the cloud. For more information about OpenText visit opentext.com.