Archive for OpenText

OpenText Announces New Content Services Platform to Power Modern Work in the Cloud

Posted in Commentary with tags on April 14, 2021 by itnerd

OpenText™ today announced OpenText Core Content and OpenText Core Case Management, the new content services platform from the global leader in information management.

Announced as part of OpenText Cloud Editions (CE) 21.2OpenText Core Content and OpenText Core Case Management are multi-tenant cloud offerings that are quick and easy to deploy and can be tailored to address unique line of business, departmental, and industry needs.

Built to connect content to the systems and people that need it, Core Content integrates with business applications that customers already use, including a deep integration with SAP S/4HANA® Public Cloud. Core Case Management manages unstructured and complex processes. Whether opening accounts, processing claims, or maintaining property records – it is necessary to know who has the work item, what has happened, where the documents are, and what is needed to get work done.

By combining content management, case management and integration into lead applications, this solution delivers a unified approach to managing an organization’s content lifecycle in context of its formal and informal business processes.

The explosion of remote work and a hybrid workforce have increased the complexity and scope of organizations’ information management challenges. Per a recent IDC report, “Increasing demand for greater agility, speed, and flexibility ushers in a new breed of SaaS solutions purpose-built for a more distributed and connected enterprise.” *

Core Content and Core Case Management underpin the industry-leading portfolio of Core SaaS content services applications with foundational content management capabilities. The portfolio now includes: OpenText™ Core ShareOpenText™ Core SignatureOpenText™ Core for Federated ComplianceOpenText™ Core Archive for SAP® SolutionsOpenText™ Core CaptureOpenText™ Core for SAP® SuccessFactors® and more.

Mark J. Barrenechea, OpenText CEO & CTO unveiled the new offerings during the opening keynote of OpenText World Europe, which brings leading Information Management experts together to explore the technology needed to support modern work, engage customers and communities, connect global commerce and stay ahead of the competition. The 2-day virtual tech event launched today, and registration and on-demand content can be found here.

More information about OpenText Core Content is available here and OpenText Core Case Management here.

Cloud Editions 21.2 Enables Organizations to Grow with OpenText

Posted in Commentary with tags on April 14, 2021 by itnerd

OpenText™ today announced the release of OpenText™ Cloud Editions (CE) 21.2. The release was unveiled at OpenText World Europe during the opening keynote from OpenText CEO & CTO Mark J. Barrenechea.


OpenText Cloud Editions empower customers with choice, enabling them to run their software anywhere – off-cloud, in the private cloud, in the public cloud platform of choice, or through cloud API services. CE can be paired with expert managed services to ensure success at each stage of the Information Management journey. New features, use-cases and enhancements are delivered quarterly.


New Cloud Platform for Content Services

Anchoring CE 21.2 is a new Content Services platform to power modern work in the cloud. OpenText Core Content and OpenText Case Management are multi-tenant cloud offerings that are quick and easy to deploy and can be tailored to address unique line of business, departmental, and industry needs.

Built to connect content to the systems and people that need it, Core Content integrates with business applications that customers already use, including a deep integration with SAP S/4HANA® Public Cloud. Core Case Management is a no-code SaaS application that manages unstructured and complex processes to enable smarter and quicker case resolution and improved customer and employee experiences.

By combining content management, case management and integration into lead applications, the solution delivers a unified approach to managing an organization’s content lifecycle in context of its formal and informal business processes.

There are also significant updates across each of the OpenText Clouds.

The OpenText Content Cloud empowers modern work by improving user productivity, process stability, and providing solutions to assist with regulatory compliance. In addition to Core Content and Core Case Management, key innovations in CE 21.2 include:

  • Core™ for Federated Compliance expands governance to Microsoft Office 365 to help organizations manage records policies and compliance across OpenText and Microsoft repositories simultaneously, including SharePoint and OneDrive.
  • OpenText™ eDOCS improves user productivity with smart profiling to automate classification of content.
  • OpenText™ Axcelerate™ speeds review for eDiscovery and investigations with faster data ingestion, enhanced culling, and enhancements to chat review.

The OpenText Business Network Cloud connects business to global commerce and trading networks through a unified platform for streamlined connectivity, secure collaboration, and real-time business intelligence. Key innovations in CE 21.2 include:

  • More than 60 new SAP S/4 HANA® API connectors for OpenText Trading Grid enable companies to accelerate SAP ECC related migration projects. Trading Grid also strengthens self-service testing capabilities for accelerated partner onboarding.
  • OpenText™ Active Invoice with Compliance helps organizations meet e-invoice country-specific tax and business regulatory compliance with validation needed.
  • OpenText IoT platform introduces mobile device provisioning for fast IoT device onboarding and new exception management dashboards to flag real-time events and streamline management of large device groups.

The OpenText Experience Cloud provides a single platform to deliver modern engagements across the customer journey. Key innovations in CE 21.2 include:

  • OpenText™ Exstream now features new AI services that support compliance, rationalization and efficiency by simplifying template maintenance, rationalization, and migration of document templates and content from other CCM solutions to Exstream.
  • OpenText Media Management introduces new capabilities for seamless collaboration, including video mark-up and annotation, the ability to preview 360 Spin Sets and intelligent asset recommendations.
  • A new integration between CX-E Voice and Microsoft Teams Phone System facilitates a smooth transition to a mixed Unified Communications (UC) deployment.

The OpenText Security & Protection Cloud strengthens cyber resilience by helping organizations to better secure sensitive information, find evidence faster, reduce risk, and detect and respond to cyberthreats. Key innovations in CE 21.2 include:

  • Enhancements to OpenText™ Encase Forensic help investigators and examiners identify hard-to-find evidence faster and includes support for social media artifacts and Optical Character Recognition (OCR).
  • OpenText™ EnCase Information Assurance (formerly EnCase eDiscovery) provides a streamlined user experience and improved user workflows through its new web application. Customers can collect data from Microsoft Teams through a new connector.
  • OpenText™ EnCase™ Endpoint Security embeds BrightCloud® Threat Intelligence Web Classification and Web Reputation Services. BrightCloud leverages historical and contextual data collected from over 283M real-world endpoints to help users quickly and accurately identify and remediate threats and malicious websites.
  • An updated management console for Webroot® Business Endpoint Protection (WBEP), targeted at Managed Service Providers (MSPs) and Small and Medium Businesses (SMBs), streamlines common management tasks.

The OpenText Developer Cloud is a single source of Cloud API services that lets developers quickly bring their ideas to life faster using powerful, developer-trusted APIs. Key innovations in CE 21.1 include:

  • Strengthened administrative capabilities for tenant management and simplified authentication for cross-service API service calls. This includes security and ease of use features that continue to enhance the overall developer experience.

Underpinning each of the clouds are OpenText Advanced Technologies. OpenText Magellan provides pre-built AI and ML components that can be individually deployed, and the OpenText AppWorks platform enables business and technical users to rapidly build applications that improve efficiency, optimize employee skills, and provide insights. Major enhancements in CE 21.2 include:

  • Magellan Data Science Notebook offers augmented AI with ML models, which can be built through the SciKit-Learn framework. ML Models can be published as a REST API service and managed through a new, intuitive Magellan ML Model Management tool.
  • Magellan Text Mining introduces composite AI, enabling multiple models to leverage metadata from one another to deliver more accurate analysis of AI powered annotations, such as PII recognition or sensitive content classification.
  • OpenText™ Contract Center delivers enhanced full-text search capabilities for contract metadata and simplifies authoring to improve usability.
  • Security, performance and usability improvements to the AppWorks platform, including a new import utility for AppWorks Case Accelerator to enable administrators to quickly implement Quick Start packages for faster time to value.

Additionally, new managed cloud services are introduced for OpenText Output Transformation Server (OTS) and OpenText Document Accessibility to reduce costs and free up resources by providing the expertise required to manage cloud solutions.

Solutions Built to Address Unique Industry Requirements

With Cloud Edition 21.2, OpenText has also released three new industry solutions that are targeted to support specific customer needs:

  • Remote Access for Energy and Manufacturing from OpenText™ provides real time, synchronized access to relevant technical content stored in a central repository. The solution offers employees in both the energy and manufacturing sectors immediate access to the latest versions of key documentation from their mobile devices.
  • Digital Experience (DXP) for Retail Banking from OpenText™ helps retail banks create superior digital experiences by bringing relevant content to the core of every interaction with real-time contextual engagements based on customer activity, preferences, and priorities.
  • Asset Intelligence Tracking for Manufacturing from OpenText™ provides insight into the location and condition of manufactures’ assets to help reduce asset loss, improve logistics, and create efficiencies.

For more information on OpenText CE 21.2, visit https://www.opentext.com/products-and-solutions/latest-opentext-releases or check out the latest blog from OpenText Chief Product Officer, Muhi Majzoub.

OpenText Will Showcase Next-Generation Early Case Assessment During Legalweek(year) 2021

Posted in Commentary with tags on January 28, 2021 by itnerd

OpenText™ will highlight the recently launched OpenText™ Axcelerate™ Investigation platform during Legalweek(year) 2021. Launched as part of OpenText Cloud Edition 20.4, Axcelerate Investigation expedites early case assessment (ECA) and investigations, helping to improve efficiency and reduce costs by providing rapid access to the facts.

Typical ECA tools collect, process and cull data. For analysis, legal teams must transfer the data to an eDiscovery platform for a full review, use standalone analytics, or both. Axcelerate Investigation helps eliminate potentially error-prone data transfers, time-consuming and costly document reviews and multiple point solutions by combining robust collection, processing and culling with powerful front-ended analytics in a single solution. When full review and production is needed in a case, all data and work product can be seamlessly and automatically uploaded directly from Axcelerate Investigation to Axcelerate Review & Analysis OnDemand in the cloud.

Purpose-built to quickly find the facts, Axcelerate Investigation features:

  • Visual analytics, including Hypergraph Communications Map, which helps make complex information easier to understand and uncover relevant data with greater speed and precision.
  • Predictive searching and filtering—technology-assisted review on the fly without the workflow—which aids in delivery of rapid insights and identifies unknown unknowns.
  • Concept, phrase and sentiment analysis, automated summaries and entity extraction for a faster and deeper understanding of data
  • Analytics to identify sensitive, confidential and privileged data


The launch of OpenText™ Axcelerate Investigation comes as the legal community will gather together during Legalweek(year), held virtually beginning February 2 – 4, 2021. Legalweek(year) brings together thousands of legal professions for a series of events on emerging trends, cutting edge legal technology and expert analysis of the tectonic shifts in the industry.

OpenText is leading an educational track at Legalweek(year) on February 2: “When an Investigation Hits: Strategies for Effective and Rapid Resolution When Your Team is Remote,” and will be showcasing Axcelerate Investigation at the OpenText virtual booth on February 4, 2:30-3:30 p.m. EST and in private virtual meetings.

To book a meeting, visit: https://www.opentext.com/info/legalweek. For more information on OpenText Legal Tech solutions, visit: www.opentext.com/discovery.

OpenText Announces $1M USD Donation To Fight Food Insecurity

Posted in Commentary with tags on December 11, 2020 by itnerd

OpenText today announced a combined donation of $1 million USD to food banks in OpenText communities around the world. These donations will help food banks provide up to 4 million meals to individuals and families in 21 countries around the world. 

This is the first donation of the OpenText Voyager Fund, an extension of the OpenText Voyager Program launched in 2020 to strengthen the OpenText community of customers, partners and employees. The OpenText Voyager Fund will identify key needs in our communities and support local partners in addressing them.

More information and a full list of the organizations supported is available here.

OpenText Brings Digital Investigation To The Cloud With Microsoft Azure

Posted in Commentary with tags on November 10, 2020 by itnerd

OpenText™  today announced OpenText™ EnCase Forensic and OpenText™ EnCase Endpoint Investigator are now certified on Microsoft Azure. With OpenText Encase solutions in the cloud, law enforcement and corporate investigators can more easily collaborate, enhance evidence processing, investigate in cloud environments, and adjust more quickly to the needs of a remote workforce.

OpenText worked to support Microsoft’s focus on public safety and justice to bring the benefits of Microsoft Azure – efficiency, power, and scalability – to OpenText EnCase solutions for digital investigations. Additional EnCase security solutions will be available on Azure. 

OpenText EnCase Forensic and OpenText EnCase Endpoint Investigator in Azure bring four core benefits of the cloud to law enforcement and enterprise investigators immediately:

  1. Efficient, secure collaboration – Investigators can now tap into the power of Azure to quickly and easily share case data for better collaboration with other stakeholders via OpenText™ EnCase Evidence Viewer – an application that enables secure access to case data for outside consulting. 
  2. Enhanced evidence processing – Digital investigations often require analysis of terabytes of data. Traditional endpoints have hardware limitations, and processing evidence in extremely high volumes can cause unwanted delay. Investigators can now push evidence to the cloud for quick, efficient processing, alleviating the need for numerous forensic workstations.
  3. Access to investigate evidence in the cloud – As organizations shift operations to the cloud and rely more on a universe of IoT devices, investigative teams must keep pace and increase visibility and control in cloud environments. User and application interactions in cloud environments are difficult to view and analyze without brokered access between the cloud vendor and investigative technology. With OpenText EnCase on Azure, investigators can comprehensively process digital evidence, both on-prem and in the cloud, for complete and accurate findings. 
  4. Investigate devices anytime, anywhere, with less reliance on corporate network or VPN – COVID-19 forced many businesses to new work-from-home models, complicating the task of corporate investigators to investigate employee devices for evidence of insider threat, HR issues, or other internal investigations. With OpenText EnCase Investigator, corporate investigators can more easily reach out through the cloud to access employee devices and conduct investigations, without disrupting employee productivity.

OpenText introduced the new cloud functionality at OpenText Enfuse On Air 2020. The #1 conference for digital investigators, security professionals, IT, and legal tech teams. Enfuse On Air 2020 features a new four-week digital format, registered attendees can leverage live and on-demand content reflecting a weekly theme. Register now for more content on OpenText™ EnCase solutions on Azure and the full suite of OpenText solutions for digital investigations, cybersecurity, and legal technology.

With this latest integration with Azure, EnCase joins the more than 40 OpenText solutions available in the Azure Marketplace, such as OpenText Carbonite Backup for Microsoft Office 365 and OpenText Content Services Technology for teams. For more information, click here.

OpenText kicks Off OpenText World

Posted in Commentary with tags on October 26, 2020 by itnerd

OpenText™  today kicked off the world’s largest Information Management conference, which will run for the next four days in an engaging digital format. OpenText World 2020 brings together experts from industry, the public sector and academia to rethink the nature of digital transformation and the information challenges facing business and society.

During OpenText World, attendees will have opportunities to experience and influence the future of OpenText solutions through interactive digital labs, access sessions and training with experts around the globe, and join keynote sessions from frontline technology leaders working to solve the most difficult global challenges. 

Keynote speakers on day one include Mr. Barrenechea, who will address how businesses can rethink traditional strategies and embrace new ways to work, as well as renowned Neuroscientist and Technologist, Dr. Poppy Crum, who will share insights on bridging the gap between rapidly evolving technology and more effective human interaction in a post-pandemic world. 

On October 27th, OpenText Executive Vice President and Chief Product Officer, Muhi S. Majzoub, will introduce new OpenText products, features, and services that help organizations’ respond to today’s challenges. He will be followed that afternoon by Nobel Laureate and former US Vice President, Al Gore, who will speak to how technology shapes our world and opportunities for positive change. 

Rethink the Future of Work with OpenText Cloud

OpenText today released Cloud Edition 20.4, delivering major enhancements and totally new features across the OpenText suite of products. These include new SaaS applications and cloud services, feature enhancements based on customer feedback, connectors to leading business applications, and deeper integrations with major partners. For more details on CE 20.4 please see the press release or check out this or check out the OpenText release page.

OpenText also announced the launch of the OpenText Developer Cloud on Monday.

Deep Partnerships and Compelling Industry-Relevant Content

OpenText World is made possible with the support of the world’s leading technology and systems integration companies. They thank all of their sponsors, and especially their 2020 Innovator Sponsors Microsoft and SAP.

OpenText Makes Electronic Signature Accessible To Organizations Of Every Size

Posted in Commentary with tags on October 8, 2020 by itnerd

OpenText™ today announced that it has expanded its electronic signature offering, which is now available to small and medium-sized businesses, large enterprises and developers. The offering includes a full feature, low-cost option of Core Signature for small and medium-sized businesses and the Core Signature Service for developers looking to integrate e-signature into custom-built applications.

“Successful and resilient organizations are digitizing processes and empowering remote workers with the tools they need to close business,” said Muhi Majzoub, OpenText Chief Product Officer. “Organizations of any size can deploy Core Signature for critical business processes, providing users the ability to sign documents within the applications they use most.”

OpenText Core Signature enables employees and partners to sign quotes, contracts, and other documents in a fast and hassle-free way. The OpenText portfolio of electronic signature offerings enable customers to incorporate electronic signature into their business processes in a way that best suits their needs. 

OpenText Core Signature is the right choice for organizations of every size:

  • OpenText Core Signature is a SaaS application that enables customers to sign and approve digital documents quickly and easily from anywhere at any time. It deploys immediately, delivering a complete, full-feature electronic signing solution, helping digitize key approval processes and save time during signature collection. Access the 14-day free trial, here.
  • OpenText Core Signature  can also be deployed as an add-on to OpenText™ Core Share, combining secure document management and sharing so that organizations can collaborate on documents from authoring all the way to signature.
  • Core Signature Service empowers developers to easily build and integrate secure, rapid electronic signing for document preparation into new applications, critical business applications or existing OpenText solutions. The service is also available to OpenText OEM partners.

OpenText is offering a 14-day free trial of its new standalone Core Signature offering. Access the free trial and learn more about OpenText Core Signature, here.

OpenText Announces Support For Alfresco

Posted in Commentary with tags on October 5, 2020 by itnerd

OpenText™ today announced OpenText Support for Alfresco™, a new suite of service offerings to support content services solutions from Alfresco. With OpenText, Alfresco customers benefit from defined service-level targets, 24/7 support options, global support, timely and regular code fixes, customization support, and an opportunity to lower support costs. 

OpenText has put in place a dedicated team to manage and contribute to the Alfresco open source community, to provide Alfresco customers with world-class support, and to offer a compelling transition to Information Management and the Cloud. OpenText Support for Alfresco offerings are immediately available for Alfresco Community Edition and Alfresco Content Services users. 

The OpenText OpenSource Edition for Alfresco program offers an OpenText branded release of Alfresco Community Edition that provides annual renewable support with troubleshooting and regular code updates to address issues identified by OpenText and our subscribers. For those Community Edition users with unique situations and timelines, we also offer support services such as custom bug fixes and customization support scoped to each request. 

OpenText Support for Alfresco ACS offers cost-competitive support services to Alfresco Content Services customers, including options for those with customizations that require continued code maintenance and support. 

As the market leader in Information Management, OpenText can also provide additional features, such as archiving, increased end-point security, and intelligent capture, as well as the option of managed services provided through the OpenText Cloud or public cloud partners. 

For more information on these new offerings, or to schedule time to speak with an OpenText expert, visit: https://www.opentext.com/info/opentext-support-for-alfresco.

Independent Study Finds that Hybrid Cloud Enables Agility & Collaboration for Off-Cloud Workloads

Posted in Commentary with tags on September 1, 2020 by itnerd

OpenText™ today announced the findings from a commissioned study conducted by Forrester Consulting on behalf of OpenText. The study confirms that migrating content management to the cloud remains critical for digital transformation. However, it also shows that a hybrid approach of both cloud-based and on-premises solutions can provide many of the same benefits, including improved flexibility, sales and service cycles, collaboration, and customer satisfaction. 

The study, “Hybrid Cloud Enables Agile Content Management and Collaboration,” includes insights from 208 respondents with responsibility for Enterprise Content Management (ECM) decisions at enterprises in North America and Europe. The study explores the use of hybrid infrastructures—a combination of cloud and on-premises—for content storage, management and collaboration use cases. 

Key findings from the survey include: 

  • A modernized content management approach helps accelerate digital transformation objectives: Over three quarters (76%) of organizations cite improving content management as being significantly important to accelerating their digital business as demands for improved collaboration and customer experiences grow.
  • Cloud is critical to a modern content strategy: Cloud content services simplify access, content creation, and interaction with both customers and business partners. Organizations that are using cloud for content storage, management and collaboration cite considerably greater improvements than their on-premises peers in the areas of customer satisfaction (72% vs. 25%), security (70% vs. 16%), and usability (64% vs. 16%). 
  • Companies mired in migration paralysis are being left behind: Nearly two thirds (64%) of organizations with content exclusively on-premises believe they face a competitive disadvantage and half (51%) struggle to keep up with customer expectations for self-service.
  • A hybrid architecture provides a phased approach to content in the cloud: Hybrid cloud options allow organizations to move content and collaboration apps to the cloud at their own pace while still benefiting from the agility that comes with moving to the cloud. Like organizations taking a cloud-only approach, those that adopt a hybrid approach report improved flexibility (70%), faster sales and service cycles (73% and 58%), and better collaboration (67%) and customer satisfaction (80%).

The study also found that those looking to modernize their content management approach expect improvements in collaboration (52%), security (51%) and productivity (43%). OpenText is uniquely positioned to improve productivity and collaboration without compromising governance, security, and control through its integrated cloud-based information management solutions, which include content services and sharing, as well as data back up and endpoint protection. With flexible cloud-deployment options and managed service expertise, OpenText enables organizations to take advantage of the cloud in ways that best suit their needs.

Access the full study or read the blog to learn more.

South African Social Development Department Improves Service Delivery with OpenText

Posted in Commentary with tags on July 29, 2020 by itnerd

 OpenText™ today announced the Department of Social Development of South Africa has deployed OpenText™ Documentum™ xCP, a case management framework to digitize its social assistance appeals process. The solution enables the department to provide a more effective, efficient, and accessible social assistance appeals service for its citizens and reduce legal expenditures.

OpenText™ Documentum™ xCP helps ensure compliance and enables department staff to promptly inform stakeholders of required action, escalate long-running appeals and generate audit reports for reference.

The department worked with local OpenText partner Faranani DocTec to implement the solution. The cost savings achieved by using OpenText™ Documentum™ xCP have been reallocated for the improvement of the Department of Social Development’s business services, including administration of appeals. These bottom-line benefits have also been put towards increasing awareness among potential applicants and beneficiaries of social assistance.

OpenText™ Documentum™ xCP features a low-code development environment for rapid design and deployment of robust case management solutions, bringing new efficiency and agility to complex information-centric processes, from loan applications to benefit approvals, across a range of industries. 

For more information on OpenText Documentum xCP, click here.