Deepgram today announced integration of its enterprise-grade speech-to-text (STT) and text-to-speech (TTS) models with Amazon Connect and Amazon Lex, enabling real-time transcription, low-latency voice bots, and analytics within customers’ existing AWS environments.
With this launch, teams can use Deepgram’s models natively in Amazon Lex for natural conversational experiences and pair them with Amazon Connect to unlock real-time transcription, quality monitoring, and automation without heavy custom engineering for customer experience scenarios.
Real-time transcription and analytics in Amazon Connect enable live coaching, compliance monitoring, and automated workflows built on a documented integration pattern. Native STT and TTS support in Amazon Lex deliver ultra-low latency, natural-sounding voice experiences and accurate understanding in noisy, high-variance environments. The integration fits seamlessly into existing AWS operations, allowing customers to deploy inside their AWS environment, keep data within AWS, and streamline procurement through AWS Marketplace.
Deepgram’s integrations with Amazon Connect and Amazon Lex are available for customers building on AWS today, with live demonstrations planned at AWS re:Invent in Las Vegas, December 1–5, 2025, in Deepgram Booth #690.
Learn more and explore deployment resources here.
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Deepgram Brings Low-Latency Speech Recognition and TTS to Amazon Connect
Deepgram today announced integration of its enterprise-grade speech-to-text (STT) and text-to-speech (TTS) models with Amazon Connect and Amazon Lex, enabling real-time transcription, low-latency voice bots, and analytics within customers’ existing AWS environments.
With this launch, teams can use Deepgram’s models natively in Amazon Lex for natural conversational experiences and pair them with Amazon Connect to unlock real-time transcription, quality monitoring, and automation without heavy custom engineering for customer experience scenarios.
Real-time transcription and analytics in Amazon Connect enable live coaching, compliance monitoring, and automated workflows built on a documented integration pattern. Native STT and TTS support in Amazon Lex deliver ultra-low latency, natural-sounding voice experiences and accurate understanding in noisy, high-variance environments. The integration fits seamlessly into existing AWS operations, allowing customers to deploy inside their AWS environment, keep data within AWS, and streamline procurement through AWS Marketplace.
Deepgram’s integrations with Amazon Connect and Amazon Lex are available for customers building on AWS today, with live demonstrations planned at AWS re:Invent in Las Vegas, December 1–5, 2025, in Deepgram Booth #690.
Learn more and explore deployment resources here.
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This entry was posted on December 1, 2025 at 8:45 am and is filed under Commentary with tags Deepgram. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.