Today at SAP Concur Fusion, SAP Concur and American Express Global Business Travel (Amex GBT) are announcing new advancements in Complete by SAP Concur and Amex GBT, an AI-enabled, co-developed solution for travel booking, servicing, payments, and expensing. These updates mark an important milestone in building the framework and foundations for next gen business travel between the two companies, expanding content access, strengthening service, and further integrating travel and expense into a more seamless and intelligent experience enhancing customer value.
Since announcing the strategic alliance in October 2025, adoption of Complete has continued to accelerate. Product and engineering teams from both companies have been focused on building the foundations to connect Amex GBT’s marketplace and servicing with Concur Travel & Expense to deliver features that simplify process, increase visibility and support smarter decision making across the entire travel lifecycle.
Integrated Travel Support from Joule and Travel Counselor
An enterprise integrated chat platform with automated hand-off to a live travel counsellor for additional support is in pilot for customers now. This is the first of many features to go live for Complete customers. Layering in Joule in Q2 2026 will bring SAP’s agentic AI directly into the experience to help travellers find answers faster and with greater confidence.
Joule will be trained on Amex GBT’s most common inquiries and supplier marketplace data, enabling it to resolve frequent questions more effectively throughout the trip lifecycle. When a request requires additional support, the conversation can transition to a live travel counselor from Amex GBT without the traveler needing to leave Complete. This experience brings together the convenience of AI and the reassurance of human support, all in one place.
New Travel Manager Home Page
As the role of the Travel Manager continues to expand, bringing information together in one place helps reduce friction, improve efficiency, and keep teams focused on optimizing their travel program rather than managing multiple systems.
To support this need, Complete is introducing a new home page designed specifically for Travel Managers. This home page integrates SAP Concur and Amex GBT data and brings key travel and expense tools, insights, and controls into one central place, with a cleaner look and simpler navigation. Travel managers will have a single starting point to monitor programs, access reports, manage approvals, and connect to duty-of-care information.
Initially, the home page will provide essential insights, with more advanced analytics and reporting planned over time. In the future, it will deliver a comprehensive, real-time view of the travel program to help travel managers make faster, more informed decisions, including spend trends, savings opportunities, and policy compliance to reduce leakage.
Expanded Content Across Air, Hotel and Ground
Content breadth is foundational to delivering a better travel experience, and Complete continues to expand access across key categories. The Amex GBT marketplace is being fully built into Complete and will provide access to all of Amex GBT’s Air, Hotel and Ground content. This will include NDC, core GDS content, Booking.com and Expedia hotel content and much more. Complete users also now have access to more than 80 rail providers. These live rail connections expand transportation options and support regional travel needs, particularly in regions where rail is a preferred or more sustainable choice.
SAP Concur and Amex GBT are also building the foundation for expanded NDC content with a single, unified implementation to lay the groundwork for symmetry across the SAP Concur and Amex GBT ecosystem. This will help provide customers with consistent, predictable access to NDC airline content without needing to worry about where or how that content is sourced.
Concur Expense and Amex GBT Egencia Integration
Additionally, Concur Expense is integrating with the Amex GBT Egencia solution, introducing enhanced e-receipt and itinerary data integration. This integration is enabling Egencia travel bookings to automatically flow into Concur Expense, with eligible items pre-populated and enriched with detailed itinerary and transaction data.
Travelers no longer need to manually enter booking details, making it easier to move from booking to expensing without re-entering information or manually uploading receipts. Finance and travel teams will also benefit from more timely, accurate expense data that supports stronger compliance, reporting, and visibility into travel spend.
The pilot integration is delivering a configurable, personalized, end-to-end digital travel experience for joint customers now and will be generally available in April 2026.
A Continuation of Their Shared Vision
Together, SAP Concur and Amex GBT are delivering:
- A unified marketplace with access to 600+ airlines and 2 million+ properties, offering greater incentives and cost savings
- Accelerated NDC releases and modern retailing capabilities
- AI-powered tools trained on unmatched travel and expense data
- Integrated traveler support through conversational, connected channels
- Streamlined processes across booking, servicing, payments, and expensing
TMC Partner Program by SAP Concur and GBTNetwork
SAP Concur and GBTNetwork have announced the TMC Partner Program by SAP Concur and GBTNetwork. This joint program extends select benefits to our most trusted and capable mutual TMC partners—those who can bring this vision of superior travel marketplace content and travel technology of the future to customers and prospects.
With this program launch, we’re also introducing two levels of partner capability and competency recognition – TMC Gold and TMC Silver aligned to travel content, and technology adoption, and delivery excellence. These levels are intended to help customers understand which TMCs have earned our highest level of trust to bring this vision to life.
Learn more about Complete from SAP Concur and Amex GBT here: https://www.concur.com/solutions/complete.
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Building the Future of Travel & Expense: New Innovations from the SAP Concur and Amex GBT Alliance
Today at SAP Concur Fusion, SAP Concur and American Express Global Business Travel (Amex GBT) are announcing new advancements in Complete by SAP Concur and Amex GBT, an AI-enabled, co-developed solution for travel booking, servicing, payments, and expensing. These updates mark an important milestone in building the framework and foundations for next gen business travel between the two companies, expanding content access, strengthening service, and further integrating travel and expense into a more seamless and intelligent experience enhancing customer value.
Since announcing the strategic alliance in October 2025, adoption of Complete has continued to accelerate. Product and engineering teams from both companies have been focused on building the foundations to connect Amex GBT’s marketplace and servicing with Concur Travel & Expense to deliver features that simplify process, increase visibility and support smarter decision making across the entire travel lifecycle.
Integrated Travel Support from Joule and Travel Counselor
An enterprise integrated chat platform with automated hand-off to a live travel counsellor for additional support is in pilot for customers now. This is the first of many features to go live for Complete customers. Layering in Joule in Q2 2026 will bring SAP’s agentic AI directly into the experience to help travellers find answers faster and with greater confidence.
Joule will be trained on Amex GBT’s most common inquiries and supplier marketplace data, enabling it to resolve frequent questions more effectively throughout the trip lifecycle. When a request requires additional support, the conversation can transition to a live travel counselor from Amex GBT without the traveler needing to leave Complete. This experience brings together the convenience of AI and the reassurance of human support, all in one place.
New Travel Manager Home Page
As the role of the Travel Manager continues to expand, bringing information together in one place helps reduce friction, improve efficiency, and keep teams focused on optimizing their travel program rather than managing multiple systems.
To support this need, Complete is introducing a new home page designed specifically for Travel Managers. This home page integrates SAP Concur and Amex GBT data and brings key travel and expense tools, insights, and controls into one central place, with a cleaner look and simpler navigation. Travel managers will have a single starting point to monitor programs, access reports, manage approvals, and connect to duty-of-care information.
Initially, the home page will provide essential insights, with more advanced analytics and reporting planned over time. In the future, it will deliver a comprehensive, real-time view of the travel program to help travel managers make faster, more informed decisions, including spend trends, savings opportunities, and policy compliance to reduce leakage.
Expanded Content Across Air, Hotel and Ground
Content breadth is foundational to delivering a better travel experience, and Complete continues to expand access across key categories. The Amex GBT marketplace is being fully built into Complete and will provide access to all of Amex GBT’s Air, Hotel and Ground content. This will include NDC, core GDS content, Booking.com and Expedia hotel content and much more. Complete users also now have access to more than 80 rail providers. These live rail connections expand transportation options and support regional travel needs, particularly in regions where rail is a preferred or more sustainable choice.
SAP Concur and Amex GBT are also building the foundation for expanded NDC content with a single, unified implementation to lay the groundwork for symmetry across the SAP Concur and Amex GBT ecosystem. This will help provide customers with consistent, predictable access to NDC airline content without needing to worry about where or how that content is sourced.
Concur Expense and Amex GBT Egencia Integration
Additionally, Concur Expense is integrating with the Amex GBT Egencia solution, introducing enhanced e-receipt and itinerary data integration. This integration is enabling Egencia travel bookings to automatically flow into Concur Expense, with eligible items pre-populated and enriched with detailed itinerary and transaction data.
Travelers no longer need to manually enter booking details, making it easier to move from booking to expensing without re-entering information or manually uploading receipts. Finance and travel teams will also benefit from more timely, accurate expense data that supports stronger compliance, reporting, and visibility into travel spend.
The pilot integration is delivering a configurable, personalized, end-to-end digital travel experience for joint customers now and will be generally available in April 2026.
A Continuation of Their Shared Vision
Together, SAP Concur and Amex GBT are delivering:
TMC Partner Program by SAP Concur and GBTNetwork
SAP Concur and GBTNetwork have announced the TMC Partner Program by SAP Concur and GBTNetwork. This joint program extends select benefits to our most trusted and capable mutual TMC partners—those who can bring this vision of superior travel marketplace content and travel technology of the future to customers and prospects.
With this program launch, we’re also introducing two levels of partner capability and competency recognition – TMC Gold and TMC Silver aligned to travel content, and technology adoption, and delivery excellence. These levels are intended to help customers understand which TMCs have earned our highest level of trust to bring this vision to life.
Learn more about Complete from SAP Concur and Amex GBT here: https://www.concur.com/solutions/complete.
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This entry was posted on March 17, 2026 at 3:52 pm and is filed under Commentary with tags SAP. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.