Archive for SAP

New IDC & SAP Report Says That Experience – Customer, Brand & Product – Is The Secret to Profitability

Posted in Commentary with tags , on November 8, 2019 by itnerd

A new report from IDC Canada and SAP Canada reveals that while digital strategy execution is incremental for Canadian companies, advancement is tied to succeeding on the human side of business.

Canadian enterprises across all sectors are faced with shifting customer demands, economic uncertainty and an ever-changing cycle of innovation. With the digital economy is in this constant state of change, Canadian enterprises need to be aware of what’s at the heart of business evolution– great leadership. Thus, comes the comparison between innovative leaders and observers who fall short.

The report shows Canadian businesses need to shift to become intelligent enterprises (IE) and that IE leaders need to embrace a greater focus on customer experience in order to see a direct link to profitability. The report highlights several statistics that highlight how customer and employee experience go hand in hand with profitability:

  • 73 per cent of IE leaders will increase their focus on employee experience next year, while 59 per cent of IE leaders will increase their focus on customer experience
  • In terms of expected focus for 2020, 70 per cent of IE leaders will increase focus on employee experience in the next year
  • Over 80 per cent of IE leaders have a CEO that is a strong customer experience champion
  • 66 per cent of IE leaders believe that customer experience has significantly improved financial performance within their business
    • Companies in the financial services sector are more likely to say it’s important to improve employee experience while improving the customer experience

You can download the report here (registration required, but totally worth it having read this report).

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SAP Recognizes Seidor as the Best Global Partner in Cloud Services and Analytics for SMEs

Posted in Commentary with tags on May 21, 2018 by itnerd

Seidor, a multinational consulting firm specializing in technological services and solutions, has received two new SAP Pinnacle Awards to add to its outstanding global track record. The company has been recognized as SAP Cloud Partner of the Year – Small and Midsize Companies and SAP Partner of the Year – Analytics & Insight. Seidor was also a finalist in the SAP SuccessFactors and SAP Business ByDesign Partner of the year categories.

Every year, SAP delivers the prestigious Pinnacle Awards in recognition of those partners that have best contributed to the development, growth and track record of the business. As the main selection criteria, SAP took into account sales and performance data in terms of innovation, technology, services and specific areas of the solutions.

The official handover of the SAP Pinnacle Awards will take place at the next SAP Global Partner Summit, to be held on June 4 as part of SAPPHIRE NOW, the international customer conference organized by SAP.

 

Seidor has over 2,000 customers to whom it offers SAP services. The consultancy is also a founding member of United VARs, the largest global alliance of SAP partners, which this year obtained a total of 9 nominations for winners and finalists.