Nexthink has issued new analysis showing that employer support for AI is lagging real-world U.S. workforce adoption. Drawing on data from Gallup, the Federal Reserve Bank of New York, JFF, and Forrester – combined with Nexthink usage data from millions of endpoints – the findings show AI adoption has become a game of chance, with employees left to navigate tools without support or guidance.
According to Gallup, 28% of U.S. employees now use AI at work at least a few times a week. Yet research from the Federal Reserve Bank of New York shows just 15.9% of workers say their employer currently offers any AI training – a gap that makes clear employer support is failing to keep pace with AI usage. Nearly six in ten workers who consider AI training important are not being offered it, with the New York Fed finding demand for training (38%) more than double the share of employers providing it.
Despite this, JFF research shows 56% of workers have not been consulted by employers on how AI tools are used in their work. And when they seek guidance, workers turn to social media (31%), news articles (27%), or friends and family (21%) rather than employers (9%).
The scale of unsupported AI use is already visible. Nexthink data, drawn from 4.9 million sessions per day across 3.4 million employees, shows GenAI users engaging with these tools an average of 10 times a day and spending three hours and 14 minutes per week doing so. With adoption at this level occurring without formal guidance, the window for employers to get ahead of adoption is narrowing fast.
The challenge will only become more pronounced as AI becomes a larger part of everyday work. Forrester projects that AI will augment 20% of jobs over the next five years, raising the stakes for employers to understand not only whether AI tools are being used, but whether employees have the support, training and digital experience to use them effectively.
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This entry was posted on May 27, 2026 at 1:28 pm and is filed under Commentary with tags Nexthink. You can follow any responses to this entry through the RSS 2.0 feed.
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U.S. employers are falling behind their own workforce on AI
Nexthink has issued new analysis showing that employer support for AI is lagging real-world U.S. workforce adoption. Drawing on data from Gallup, the Federal Reserve Bank of New York, JFF, and Forrester – combined with Nexthink usage data from millions of endpoints – the findings show AI adoption has become a game of chance, with employees left to navigate tools without support or guidance.
According to Gallup, 28% of U.S. employees now use AI at work at least a few times a week. Yet research from the Federal Reserve Bank of New York shows just 15.9% of workers say their employer currently offers any AI training – a gap that makes clear employer support is failing to keep pace with AI usage. Nearly six in ten workers who consider AI training important are not being offered it, with the New York Fed finding demand for training (38%) more than double the share of employers providing it.
Despite this, JFF research shows 56% of workers have not been consulted by employers on how AI tools are used in their work. And when they seek guidance, workers turn to social media (31%), news articles (27%), or friends and family (21%) rather than employers (9%).
The scale of unsupported AI use is already visible. Nexthink data, drawn from 4.9 million sessions per day across 3.4 million employees, shows GenAI users engaging with these tools an average of 10 times a day and spending three hours and 14 minutes per week doing so. With adoption at this level occurring without formal guidance, the window for employers to get ahead of adoption is narrowing fast.
The challenge will only become more pronounced as AI becomes a larger part of everyday work. Forrester projects that AI will augment 20% of jobs over the next five years, raising the stakes for employers to understand not only whether AI tools are being used, but whether employees have the support, training and digital experience to use them effectively.
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This entry was posted on May 27, 2026 at 1:28 pm and is filed under Commentary with tags Nexthink. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.