The IT Nerd

Apple’s new MobileMe service has had some serious probems since its launch alongside the new iPhone. Just to bring you up to speed, MobileMe is Apple’s new $99/year service which replaces .Mac and offers customers web-based email, calendar, address book, online storage as well as sync services for computers and iPhones. Here’s the highlights of all of the problems the service has had since it launched on July 10th:

• The service has been up and down since July 10th leaving users without access to e-mail among other MobileMe services.
• Apple then had to backtrack on its promise of “push” services (meaning instant syncing of calendars, contacts and other data) by admitting that syncs only happen every 15 minutes.
• Apple then tried to play nice by giving MobileMe customers a 30 day extension to their subscriptions.
• Now it seems that some MobileMe users are still without e-mail after some sort of partial outage that has lasted 4 days. According to Apple this problem only affects 1% of users, but that doesn’t seem right given the amount of people who seem ticked off on Apple’s discussion boards.

This comes after the somewhat rocky launch of the new iPhone that left some customers iRate when they couldn’t activate their phones. All of this takes the shine off of Apple’s acendancy up the computing food chain thanks to the blunder that is failure of Vista to gain traction in the marketplace. They really need to get their act together in a hurry or they may find their momentum stalled, if not reversed.

This entry was posted on July 21, 2008 at 2:46 pm and is filed under Commentary with tags Apple, MobileMe. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.