Sidekick Users Lose Their Data…. Wow

This is going to make things difficult for Danger/Microsoft as well as T-Mobile. This message was posted on the T-Moblie support forum yesterday:

Regrettably, based on Microsoft/Danger’s latest recovery assessment of their systems, we must now inform you that personal information stored on your device – such as contacts, calendar entries, to-do lists or photos – that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger. That said, our teams continue to work around-the-clock in hopes of discovering some way to recover this information. However, the likelihood of a successful outcome is extremely low.

Ouch. That’s not good. I expect a flood of lawsuits to be filed on Monday over this. I also expect users not to have a current backup of their data, so they’re doubly pissed. Oh speaking of pissed, T-Mobile has a huge problem in the form of Perez Hilton. Just check his Twitter feed to see how angry he is:

@tmobile_usa I can’t say this enough: F*** YOU! Shame on you for telling Sidekick users in the past they didn’t need to back up their data!

Shame on you T-Mobile for not letting Sidekick customers who lost their contacts/data cancel without a fee! U r a bulls*** company! SHAME!

I am seriously talking to my lawyer over ALL of this. Hopefully others are too! #TmobileSucks

PS T-Mobile used to tell Sidekick users they personally didn’t need to back up their data. They did it for us. That’s why I never did. 🙁

T-Mobile along with Danger/Microsoft are really in deep trouble here, and I’m guessing the one free month they offered isn’t going to help matters much. This can only go downhill for both companies from here.

Oh, I’ll mention here that if you rely on your smartphone, always make sure you have a current backup or you might end up like these unfortunate Sidekick users. It’s too late for them, but maybe others can avoid such a disaster.

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