Blackberry Service Down Again? WTF? [UPDATED x4]

Blackberry addicts may be going through withdrawal for the second time in seven days. The word from several places around the Internet is that Blackberry Internet Service users are having trouble with Messenger, web browsing, and anything that consumes data. I can confirm that Twixteme and my GMail client won’t work on my Blackberry. So it appears that these reports have something to them.

Twice in under a week? What is up with RIM?

I haven’t found anything official from RIM. But when I do, I’ll post it here. In the meantime, this is a major blemish in terms of how the Blackberry is perceived. It’s supposed to be enterprise class mobile e-mail. Clearly, it doesn’t seem to be the case. Perhaps we should be looking at other options?

UPDATE: Twitter has a ton of tweets about this outage. Users seem not to be happy. Oh by the way, my e-mail seems to be fine thus far. So this isn’t a total disaster.

UPDATE #2: Correction, my e-mail is down. How craptastic.

UPDATE #3: Everything is working again. RIM has a statement via the National Post:

“Some BlackBerry customers in the Americas are experiencing delays in message delivery,” said company spokeswoman Rachel Colley last night. “Technical teams are actively working to resolve the issue for those impacted. RIM apologizes for any inconvenience experienced by customers.”

Meanwhile, iPhone users, Palm WebOS users, and Android users are laughing at Blackberry users.

UPDATE #4: According to the Toronto Star, RIM is blaming two versions of Blackberry Messenger for this outage:

“Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions and that caused an unanticipated database issue within the BlackBerry infrastructure,” spokesman Jamie Ernst said by email. “RIM has taken corrective action to restore service.”

If you have one of those versions, here’s what RIM suggests that you do:

“RIM has also provided a new version of BlackBerry Messenger (version and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14 to upgrade to this latest version which resolves the issue,” wrote Ernst in his email. “RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.”

iPhone users, Palm WebOS users, and Android users are still laughing at RIM.

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