Rogers Claims Changes In Its Internet Service Are Unrelated To Netflix

Yesterday, I reported that Rogers had lowered it’s download limits a couple of days after Netflix announced that they were coming to Canada. Many people have concluded that Rogers might feel threatened for a variety of reasons, but my “best friends at Rogers” sent me an e-mail to say that that’s not the case:

As always, new customers have a wide range of plans to select from depending on their usage habits and speed needs. For example, new customers in Ontario signing up for Rogers new Extreme Hi Speed Internet service will benefit from a speed boost – now available with download speeds of 15Mbps up from 10Mbps.

Existing Rogers Hi Speed Internet customers are not affected by changes made to Ontario Lite and Extreme tier plans.

We constantly review our Internet offers to ensure they meet the needs of new and existing customers while remaining competitive. These changes to the Light and Extreme tier plans are unrelated to the Netflix announcement made earlier this week.”.

Okay. So you’ve heard what Rogers has had to say. Do you buy it? Leave a comment and share your thoughts.

3 Responses to “Rogers Claims Changes In Its Internet Service Are Unrelated To Netflix”

  1. Yeah, right. We all believe them, right?

  2. I agree with Don – of course we “believe” Rogers, just like always. In reality – just like with Chatr, Rogers sees a threat and jumps into action to try to protect their bottom line. This will impact their video business, so they are taking action to try to bring in more revenue and trample on Netflix. I hope it really starts backfiring for them. And sure, “existing” customers aren’t affected now, but mark my words , at some point down the road they will be. Just like I was earlier this year as a “grandfathered” lite user. It took some time, but they took my 60 GB “grandfathered” usage away and replaced it with the 25 GB limit that applied to new customers (which now, with this announcement is 15 GB). That was when I said bye bye to Rogers. There had been a couple other things, but that finally told me they didn’t value me as a long term customer and didn’t want my business so I took the hint and left – they need not worry because I will never be back. Once customers leave and find a company with better customer service that doesn’t try to squeeze every last penny out of their customers, they’ll never return to Rogers.

  3. INTERNETJUNKIE Says:

    SORRY, ROGERS, YOU FAIL.
    OH, NOW THAT INTERNET MOVIE STREAMING IS AVAILABLE IN CANADA (IN HIGH DEF, NO LESS), LET’S *LOWER* THE CAPS SO THAT WE CAN GOUGE THE CONSUMER ON OVERAGE CHARGES!
    WHAT A CROC.

Leave a Reply

%d bloggers like this: