Archive for Rogers

Rogers & Fido Have Been Pwned

Posted in Commentary with tags , , on March 30, 2026 by itnerd

Over the weekend it came to light that Canadian telco Rogers and their flanker brand Fido have been pwned and customer data is out there. I first saw this here:

But Cybernews saw a lot more that should scare any current or former Rogers customer.

Attackers posted an ad on a mostly Russian-speaking hacker forum, alleging the database for sale belongs to Rogers Communications, a Canadian media behemoth providing wireless, cable, and internet services.

The ad supposedly includes three Rogers’ Active Directory (AD) databases: users, groups, and devices. Organizations use AD to connect users with network resources. Typically, AD includes critical data on the company’s environment, for example, what users can do and what devices operate within the system.

And:

Data samples of the three AD databases included in the ad, and seen by Cybernews, contain customer names and surnames, phone numbers, email addresses, locations, company names, account launch date, user device operating systems, user roles, device security status, and other sensitive data points.

While the sampled attackers provided don’t include employee data, the Cybernews researcher team believes the AD could also host information on the company’s employees that use Rogers’ network resources, as this type of data is usually included in AD databases.

Threat actors put a $14,000 price tag on the three databases mentioned in the ad. The ad doesn’t specify the size of the database or the number of the company’s users it exposed.

The harm that this could cause is huge. Now the company is downplaying the extent of this pwnage based on this comment from the company:

“Through proactive monitoring, we identified that business contact information, such as work email addresses and phone numbers, for Rogers employees was posted on the dark web. No personal details, including banking information, social insurance numbers or passwords, were accessed or posted. Our investigation also indicates no customer information was accessed or posted,” Rogers told Cybernews.

The thing is that all of this information can be used to launch attacks on all who are affected. And Rogers in their statement doesn’t say how long the threat actors had access to their systems. The cynic in me says that it could be years as I have personally had a threat actor use very specific information to attempt to execute a social engineering attack on my wife and I which I posted a story about here. And that incident was in 2023. So I would not be shocked that when all the details are made public that the threat actors were inside Rogers systems for at least that long. But I am free to be proven wrong on that front. All Rogers has to do is to post what happened, how long it has been happening and what they will do to stop it from happening in the future. It will be interesting to see if Rogers actually does that, or simply tries to sweep this under the nearest rug and hope that this goes away.

Rogers Xfinity Pro Brings Canadians an Elevated WiFi Experience

Posted in Commentary with tags on October 30, 2025 by itnerd

Rogers today announced that Rogers Xfinity is bringing next-generation WiFi to more Canadians with Rogers Xfinity Pro. Our most elevated WiFi experience, available as an optional add-on for all Rogers Xfinity Internet plans, includes an upgrade to our best-in-class WiFi 7-enabled gateway with device prioritization and WiFi back up with Storm Ready WiFi to keep customers connected through the unexpected.

Rogers Xfinity Pro elevates in-home WiFi coverage and includes the best technology to enhance and extend customers’ home WiFi network for an even better experience. With Rogers Xfinity Pro, customers can Boost a Device to get the best possible WiFi connection to the device that matters most. The new monthly add-on also includes WiFi backup to stay connected during power or network outages with Storm-Ready WiFi.

The next-generation Rogers Xfinity Gateway, available with Rogers Xfinity Pro, includes trailblazing WiFi 7 technology that can deliver multi-gig speeds over WiFi and connect more devices – all on Canada’s most reliable internet*

To learn more about Rogers Xfinity Pro, visit rogers.com/rogers-xfinity-pro.

Rogers Gets Hit With Class Action Lawsuit Over 2021 Outage

Posted in Commentary with tags on October 21, 2025 by itnerd

Back in April 2021, Rogers had a massive outage. Not as big as the outage that they had a year later. But it was really big. Cell phones stopped working and Interac was down.

Fast forward to today and a class action lawsuit has been approved in a Quebec court that is related to this outage:

The Plaintiffs were ascribed the status of representative to act on behalf of all Class Members in Canada.  They allege in their action that the Class Members suffered damages as of result of the service interruption to the Rogers, Fido and Chatr networks which began on April 19, 2021.

Now Rogers threw Ericsson under the bus for this outage. But clearly this court didn’t buy that and here we are talking about it. Thus it will be interesting to see how Rogers responds to it. Will they defend themselves? Will they simply settle out of court to make this go away? This should be fun to see what route they go with this.

Rogers to Offer the New iPhone 17, iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max, Apple Watch Series 11, Apple Watch Ultra 3, and AirPods Pro 3

Posted in Commentary with tags on September 12, 2025 by itnerd

Rogers will offer the latest iPhone generation, the latest Apple Watch lineup, and AirPods Pro 3. All four iPhone models — iPhone 17, iPhone Air, iPhone 17 Pro, and iPhone 17 Pro Max — feature the Center Stage front camera for next level selfies, 48MP Fusion camera systems, the latest-generation chips for incredible performance, and fantastic all-day battery life. The beautiful new designs are even more durable and offer 3x better scratch resistance thanks to Ceramic Shield 2. Apple Watch Series 11 offers sleep score, along with up to 24 hours of battery life and a display that’s 2x more scratch-resistant. AirPods Pro 3 feature a new design and incredible sound quality, the world’s best in-ear Active Noise Cancellation of any wireless headphones, hands-free Live Translation, exceptional in-ear fit and stability, heart rate sensing during workouts, and extended battery life.

Customers will be able to pre-order the latest iPhone models on September 12, with availability beginning September 19. The new Apple Watch lineup and AirPods Pro 3 are available for customers on September 19. For complete pricing and availability details, please visit rogers.com.

Get your whole family on Canada’s most reliable 5G+ network with the latest iPhone generation. Rogers covers over 2,500 communities across the country and has been ranked the most reliable 5G+ wireless network in Canada by umlaut. With Rogers additional line discounts, households can mix and match the right options for everyone while unlocking exclusive perks they won’t find anywhere else — like 2x cashback on Rogers purchases with a Rogers Red credit card and 50% off Roam Like Home on our 5G Ultimate Plan.

With 5G+ mobile plans that bring great value, unmatched perks, and great services for the whole family, Rogers is the #1 choice for Canadians. 

Rogers Satellite Expands to More Areas Across Canada

Posted in Commentary with tags on September 9, 2025 by itnerd

Rogers today announced the expansion of Rogers Satellite. With the satellite-to-mobile texting service, Rogers now provides three times more coverage than any other Canadian wireless service provider.

Now, when connected to Rogers Satellite, customers can send a text to friends when taking the ferry from Newfoundland to Nova Scotia, fishing off Haida Gwaii or crossing James Bay, with the expansion across bodies of water and along waterways off the Canadian coastline.

In July, the company launched a beta trial open for all Canadians at no cost. Rogers Satellite initially supports text messaging and text-to-911 and will expand to support apps, data and voice services, including 911 voice services. ​ 

Summer network traffic shows Canadians are using the service as they explore some of the country’s most iconic parks and destinations, where traditional cell coverage is not available.

The top destinations for Rogers Satellite usage include Yoho National Park in British Columbia, Banff National Park and Kananaskis Provincial Park in Alberta, Algonquin Provincial Park in Ontario, areas around Mont Tremblant in Quebec and Fundy National Park in New Brunswick.

Among the most remote locations where Rogers Satellite has been used are Telegraph Creek, British Columbia, a community with a population of 51, Brochet, Manitoba, a fly-in community on the shores of Reindeer Lake, and North Twin Island, Nunavut, an Arctic island in James Bay.

Rogers Satellite is available outside, including on bodies of water, where you can see the sky. For coverage areas, see updated coverage map.

Once the beta trial ends in October, Rogers Satellite will be included at no additional cost to customers on the Rogers Ultimate Plan and will also be available for all Canadians for $15/month. Canadians participating in the beta trial will receive a $5/month discount for the first 12 months. 

For more information about the beta trial, visit rogers.com/satellite.

Rogers enters into definitive agreement to sell portfolio of data centres

Posted in Commentary with tags on August 14, 2025 by itnerd

Rogers today announced it has entered into a definitive agreement with InfraRed Capital Partners to sell its portfolio of nine Rogers Business data centres.

Rogers will continue to sell data centre services on behalf of InfraRed and will provide network connectivity to the data centres.

InfraRed is part of Sun Life, a leading Canadian-based financial services company, and is an experienced digital infrastructure owner. Both organizations will work to ensure a seamless transition for Rogers Business customers.

The transaction is part of Rogers planned sale of real estate and non-core assets. Rogers intends to use the net proceeds from the transaction to repay debt. The transaction is expected to close by year end 2025, subject to customary closing conditions and regulatory approval.

The transaction does not include Rogers corporate data centres used for the company’s network and IT purposes.

A New And Dangerous #Scam That Uses The Names Of Rogers & The CRTC To Further The Scam Is Making The Rounds

Posted in Commentary with tags , on July 16, 2025 by itnerd

It appears that a new scam involving Rogers is making the rounds. And it uses the CRTC to get you to fall for the scam. Here’s the scam:

  • You get a phone call from a number that starts with 416-935-xxxx
  • When you pick up the phone, the scammer will claim to be someone from Rogers calling on behalf of the CRTC.
  • They will have some basic information about you or a relative, and claim that a suspicious SIM activation has been traced back to you or a relative.

Now the person who got this call hung up as they clued in that it was a scam. Thus I do not know what their endgame was. But here’s some random thoughts based on what was told to me.

First of all, the CRTC has nothing to do with investigating “suspicious” SIM activations. In fact they don’t really investigate much at all. If you want to see what the mandate of the CRTC is, click this link. But what the scammers are counting on is that you don’t know what the CRTC actually does and fall for the scam.

Second, the scammers are spoofing a phone number that starts with 416-935-xxxx. Why is that important? Using a random number may result in someone either not answering the call, or hanging up very quickly. But by using 416-935-xxxx make the call appear to come from Rogers because that is the local phone number of Rogers HQ in downtown Toronto. And more importantly it will appear in a Google search. Meaning that they are counting on the fact that at worst, you will Google the number, see that it comes back to Rogers, and be more likely to fall for the scam. Assuming that you don’t recognize the number immediately and just get sucked into the scam as a result.

Third, the fact that the scammers have some basic information about you implies that that this is a targeted attack via customer data belonging to Rogers making its way into the hands of scammers. I’ve personally experienced something like this before. And what it tells me is that Rogers really needs to investigate the handling of their customer data as this is the second time that I have seen scammers utilize Rogers customer data to try and scam their customers.

This is really dangerous as I can see people easily falling for this scam. As I said earlier, I don’t know what the endgame of these scammers is, but it can’t be good for you. Thus if you get a call that fits this description, your best course of action is to hang up and move on with your life.

Rogers Launches Satellite-to-Mobile Service in Canada

Posted in Commentary with tags on July 15, 2025 by itnerd

Rogers launched today Rogers Satellite, a new satellite-to-mobile text messaging service to all Canadians. With Rogers Satellite, Rogers now covers over 5.4 million square kilometers – that’s over 2.5 times more than any other Canadian wireless service provider.

Rogers Satellite Free Beta Trial available to all Canadians
Starting today, all Canadians can sign up to use Rogers Satellite beta trial at no cost. Rogers Satellite will initially support text messaging and text-to-911 and will expand to support apps, data and voice services, including 911 voice services.

Once the beta trial ends in October, Rogers Satellite will be included at no additional cost to customers on the Rogers Ultimate Plan and will also be available for all Canadians for $15/month. Canadians participating in the beta trial will receive a $5/month discount for the first 12 months. For more information about the beta trial, visit rogers.com/satellite.

Expands coverage in rural and remote areas
Only 18 per cent of the country is covered by traditional wireless networks. With this new technology, Rogers now covers over 5.4 million square kilometres within Canada, over 2.5 times more than any other wireless carrier.​

When connected to Rogers Satellite, customers can send a text to friends in the Rocky Mountains, text 911 if stranded on a remote highway or connect with friends and family on the southern shores of Hudson Bay or the Gulf of St. Lawrence.

Automatically connects your phone in areas without cell service
Rogers Satellite uses low-earth orbit (LEO) satellites and Rogers national wireless spectrum. Wireless spectrum ensures this technology works on most modern smartphones. The company will continue to test and optimize Rogers Satellite services throughout the beta trial.

Build on legacy of innovative firsts
Rogers has invested $45 billion to deliver a series of wireless firsts for Canadians over the past 40 years. 1G introduced voice calls, 2G added texting, and 3G offered email and the Internet. 4G brought the smartphone and with it, the on-demand economy, and 5G has unlocked even faster speeds, lower latency and a new era of innovation. ​Today, Rogers is ranked as Canada’s most reliable 5G+ network.​

Rogers Satellite is available outside, including on bodies of water, where you can see the sky. For coverage areas, see coverage map.

Rogers And Fido Infuriate Customers By Accidentally Shutting Them Down

Posted in Commentary with tags on July 11, 2025 by itnerd

Yesterday I noted that  Rogers and Fido subreddits lit up like a Christmas tree in a bonfire with angry customers complaining about being cut off wireless service and being told by Rogers that their devices were not compatible with the Rogers network. iPhoneInCanada had this part of the story:

The issue appears tied to the ongoing 3G network shutdown, which Canadian carriers are phasing out. Devices not approved for newer tech like 4G VoLTE are being blocked. But many users insist their phones do support the network—and they’re now being forced into stores to fix something they say never should’ve happened.

One Rogers customer wrote on Reddit, “Rogers shut down my 4G phone after being adamant it is compatible. I can’t make any phone calls or anything.”

Another said he and his wife had to deal with the same issue after swapping SIM cards and speaking to support multiple times: “The line at the local Rogers store was 15+ people deep, all with the same problem.”

It’s not just Rogers. One Fido user described how their relative’s phone—bought in Canada—was suddenly disconnected just before a shift at work.

“Fido sent them a text saying their line had been disconnected. I was shocked. The phone worked yesterday.” At Best Buy, staff discovered a 3G block had been applied to the account in error.

“My relative was convinced they now had an out-of-date device and was fully prepared to be convinced to buy a new phone—which they absolutely did not need.”

Another Fido customer shared: “I waited in line for an hour at the mall. The agent removed the block, and my phone worked again in two minutes.”

Here’s another data point from MobileSyrup:

Customers who had their service shut off report that they received messages saying their line was “suspended as part of our 3G network retirement” and directing customers to contact the carrier to resolve the issue.

Moreover, many who received messages reported that they had already confirmed device compatibility through tools offered by Rogers and Fido or by contacting the carrier. One user even said their line got suspended despite them recently upgrading to an iPhone 14.

And it doesn’t end there. Back to iPhoneInCanada:

Some users say they were hit with surprise charges on top of being disconnected. “Rogers suspended all my family phones—even the 5G ones—and charged me extra for an ‘incompatible phone,’” one person posted.

“It makes no difference,” said another. “The IMEI of all these phones are banned and deactivated.”

Many are accusing the carriers of forcing people to upgrade unnecessarily. “This is the worst corporate behaviour I’ve seen. They bricked a bunch of 5G phones just to run their sales pitch on people in the dark.”

So what this suggests to me is that Rogers has screwed up in epic fashion. And an even more cynical view of this suggests that Rogers might have tried to grab some cash from unsuspecting users. But Rogers is free to tell me what the truth is. Now Rogers has told MobileSyrup that they are investigating this issue. But the cynic in my says that the only thing that they are investigating is how to speak to this without saying that they screwed up. But the bottom line is that Rogers needs to speak to this as based on what I see a lot of their customers are about to be ex-customers very soon.

July 1st Is The 40th Anniversary Of The Very First Wireless Call In Canada

Posted in Commentary with tags on June 27, 2025 by itnerd

July 1st marks the 40th anniversary of Canada’s first wireless call. It happened at Nathan Phillips Square in downtown Toronto. Art Eggleton, Toronto’s mayor at the time, called Montreal Mayor Jean Drapeau with a 10-pound mobile phone. Company founder Ted Rogers made the first call happen by investing in wireless at a time when no one else believed in it.

In July 1985, mobile networks handled 100 calls per day. Today, Canadians make 100 million calls and use 6.5 billion megabytes of data on Rogers wireless network every day.

To celebrate the 40th anniversary of Canada’s first wireless call, Rogers produced a video celebrating this milestone.

2025 marks Rogers 65th anniversary in Canada. Ted Rogers founded the company in 1960 with the purchase of the radio station CHFI in Toronto.