The IT Nerd

The latest version of Parallels Desktop for Mac has hit the streets. Version 6 of Parallels Desktop has a number of new features and refinements for users looking to run Windows, LINUX and other operating systems on your Mac. Frequent readers know that I really like Parallels Desktop 6 and I ordered it…. or rather tried to order it online from the Parallels website tonight using PayPal as my method of payment. The only acknowledgment that I received was that their webpage told me that I would get an e-mail acknowledging my order. That was 6 PM. I have still not received a message from Parallels about my order. Now it might have something to do with the fact that Parallels outsources their online store to a company called Digital River, or it could simply be incompetence which wouldn’t be a shock since a simple Google search shows that Parallels Desktop doesn’t exactly have the best reputation for customer service. Either way, I’m not a happy camper and I wonder if others have the same issue. If you have had issues ordering Parallels Desktop 6, please post a comment.

In the meantime, perhaps I’ll look at VMWare Fusion as they’re offering Parallels Desktop users a $9.99 upgrade for a limited time. That would be an option for me seeing as my MobiKEY works just fine with it.

This entry was posted on September 14, 2010 at 8:37 pm and is filed under Commentary with tags Customer Service, Parallels Desktop. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.