Consumer Reports Says AT&T Is The Worst Carrier In The U.S….. Shock, Not….

Here’s some news… Well not really. According to Consumers Reports, AT&T is the worst cell phone carrier in the U.S.:

Nationally, AT&T scored a “Worse” rating – the dreaded full-black dot – in every survey category except for texting, in which it gets a half-black dot.

Lovely. As bad as this is, it’s actually worse:

These results have got to sting for AT&T, which has spent billions of dollars in the last few years beefing up its network. As far as Consumer Reports’ readers go, they’re apparently seeing the company’s network get worse, not better.

Clearly that wasn’t money well spent. AT&T does try to put on a brave face though:

In response to the Consumer Reports survey, an AT&T spokesperson e-mailed the following statement:

We take this seriously and we continually look for new ways to improve the customer experience. The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors. Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide.  And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.

Translation: We don’t suck, it only seems that way.

Did we really need Consumers Reports to tell the world that AT&T is the worst cell phone carrier in the U.S.? They could have just asked iPhone users as I’m sure that they would have told them that. Speaking of the iPhone, this same article ranked smartphones and Steve’s magical iDevice came in tied for first on AT&T with the Samsung Captivate which is an Android OS phone. When you look at other carriers, Android OS phones won the day as well. If I’m Steve Jobs, I’d be a tad bit concerned about that.

Leave a Reply

%d bloggers like this: