The IT Nerd

I don’t get it. After my last rants about not being able to buy Parallels Desktop using PayPal, you’d think that Parallels would make sure that their launch of Parallels Desktop would include a check to see that purchasing via PayPal works. I suspect that they didn’t and as a result I’m running into exactly the same issue as I did the last time.

Now, the fact that I have to write about this again is really sad. Given the recent results of terms that are used in search engines that refer traffic to my blog, I’d say that others are having the same issue. I really want Parallels to explain and fix their issues with PayPal. That would show that Parallels really cares about their customers.

Honestly, I don’t want to write about this a third time.

UPDATE: I got an e-mail from someone who had has a similar problem. Here’s what they said:

“I came across your posts via Google after running into the same problems that you did. I sent them a Tweet to their Twitter account looking for help and have received no feedback from them. This is pitiful customer service. I seriously doubt that I will buy another product from this company.”

Parallels clearly has an issue that they need to address. The question is, why won’t they? It’s clear that I’m not the only one out there who is having problems purchasing from them. But their silence shows that they aren’t interested in having happy customers.

This entry was posted on October 13, 2011 at 9:28 pm and is filed under Commentary with tags Parallels Desktop, Paypal. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.