A press release crossed my desk announcing that Telus has launched an app called Telus Network Experience to help customers get the best out of the Telus network:
The TNE app allows customers to easily report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. Customers can download the application for free through app stores on Android, iPhone or BlackBerry smartphones**. Additionally, customers can take part in Surveys and access Tipsin order to maximize their network experience.
“We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements,” said Brent Johnston, TELUS vice-president of mobility solutions. “Putting customers first is at the forefront of everything we do at TELUS and the TNE app is just another example of how we are listening to our customers to improve their overall experience.”
This is a really good idea as I am aware of dead spots and no easy way to report them. Now users can help Telus which helps everyone. Having it available on every major smartphone platform is a bonus. Nice! Other carriers should do the same.
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This entry was posted on February 20, 2013 at 8:24 pm and is filed under Commentary with tags Telus. You can follow any responses to this entry through the RSS 2.0 feed.
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TELUS Launches Canada’s First Network Experience Application
A press release crossed my desk announcing that Telus has launched an app called Telus Network Experience to help customers get the best out of the Telus network:
The TNE app allows customers to easily report network issues such as: dropped calls, failed call attempts, no service, poor voice quality or slow data speeds. Customers can download the application for free through app stores on Android, iPhone or BlackBerry smartphones**. Additionally, customers can take part in Surveys and access Tipsin order to maximize their network experience.
“We are thrilled to be the first Canadian carrier to launch a dedicated app seeking direct customer feedback for network improvements,” said Brent Johnston, TELUS vice-president of mobility solutions. “Putting customers first is at the forefront of everything we do at TELUS and the TNE app is just another example of how we are listening to our customers to improve their overall experience.”
This is a really good idea as I am aware of dead spots and no easy way to report them. Now users can help Telus which helps everyone. Having it available on every major smartphone platform is a bonus. Nice! Other carriers should do the same.
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This entry was posted on February 20, 2013 at 8:24 pm and is filed under Commentary with tags Telus. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.