Archive for Telus

Why Is TELUS Announcing A 5G Partnership With Huawei?

Posted in Commentary with tags on February 14, 2020 by itnerd

Yesterday, the news dropped that TELUS was announcing that they were going to build their 5G network in partnership with Huawei. The same Huawei that the US hates and wants everyone else to dump. It’s also the same Huawei that the Canadian government is doing a security review of. Here’s the key point from yesterday’s news:

[Doug] French [CFO – TELUS] said that the plan right now is to use Huawei gear in the radio access network (RAN) — basically, the antennas that send wireless signals to the phones — but it will not be the backbone of the Telus 5G network for now.

“In the RAN network, we will be launching a 5G network with Huawei,” French said.

Telus wouldn’t give an exact date on when they will roll out their 5G, but French said it will be coming “shortly.”

This is kind of similar to what the English are doing. Much to the ire of the US. But the real question is, why would TELUS poke the stick in the metaphorical cage by making this announcement? Well, I have some thoughts on that:

  1. This basically forces the Canadian government to make a call on Huawei. Something that they have been reluctant to do because they are working to extradite Meng Wanzhou who is the CFO of Huawei to the US to stand trial over Iran sanctions violations among other things. And in retaliation the Chinese government is holding two Canadians to force the Canadian government to release her. Now with the announcement made by TELUS, the option of waiting for that situation to be resolved is off the table. And the Canadian government has to make a call sooner rather than later.
  2. TELUS couldn’t afford to wait for a decision to be made as Rogers has already announced their 5G plans with Ericsson being their supplier. And Bell has made their announcement with Nokia being their supplier. Thus TELUS might have felt that they had no choice to make an announcement and see what happened next.
  3. TELUS is already a big Huawei customer as their 4G network has a lot of their gear in it. So they might have felt that they had no choice to use their 5G gear so that interoperability between 5G and 4G networks was seamless. Plus going with another vendor at this point would likely cause TELUS a lot of headaches and cost TELUS a lot of cash.

Here’s the risk for TELUS. Besides the fact that the Canadian government decideing to ban Huawei from selling anyone 5G gear, which would pretty much screw over TELUS. There’s the consumer backlash:

For clarity, the two Michael’s that are referred to in this tweet are Michael Kovrig and Michael Spavor who are being held by the Chinese government in retaliation for the arrest of Meng Wanzhou who is the CFO of Huawei.

The fact is that TELUS has done a lot over the last few years to differentiate themselves from Rogers and Bell in very positive ways. And their network is insanely fast relative to the other two members of the big three. But they risk burning all of that to the ground via this decision. But, if you look at it another way, they are third place and they must figure that they have nothing to lose by going down this road.

So what do I think?

I think it would be wise for TELUS to rethink this. According to a recent Angus Reid Institute study. 56 percent of Canadians believe that Huawei should be banned from participating in the deployment of 5G. That’s not trivial. Neither is the fact that about 34 percent would support a limited arrangement similar to the one the U.K. What that says to me is that most Canadians have some sort of problem with Huawei. Thus alienating most of your potential customer base because you want to do business with Huawei isn’t a good idea. Which means that they need in my opinion to take a step back and consider the implications of doing business with Huawei. To me, it doesn’t really seem to be a good idea as the risk level on multiple fronts is way too high.

Samsung Galaxy S20 Ultra 5G Is Now Available For Pre-Order At TELUS

Posted in Commentary with tags , on February 11, 2020 by itnerd

TELUS is excited to confirm that the Samsung Galaxy S20 5G, Samsung Galaxy S20+ 5G and Samsung Galaxy S20 Ultra 5G devices are now available for pre-order at The latest Samsung devices will be available for purchase in-store and online at on March 6, 2020.

Customers can get the Samsung S20 Ultra 5G today with the TELUS Easy Payment device financing, starting at $0 upfront, with financing options over 24 months. Plus, when customers sign up for the Bring It Back program, they can expect to receive the Samsung S20 Ultra 5G at our absolute best cost, all on TELUS’ amazing network with award winning coverage, speed and reliability.

Moreover, TELUS customers who pre-order one of the new Samsung Galaxy S20 devices on a minimum two year term, will receive the Galaxy Buds+ as a gift with purchase, valued at $219.99.

TELUS Tries To Get In Front Of The Liberal Government Demand To Cut Cell Phone Bills By 25%

Posted in Commentary with tags on February 10, 2020 by itnerd

While I was in the process of researching something for a customer who wanted to switch from their current provider to TELUS, I tripped over this link which seems to have some talking points about their pricing in relation to the demand by the Liberal Government that cell phone bills be cut by 25%. Among other things, it says this:

We reviewed our current in-market pricing to ensure our plans meet – or exceed – the $2929 annual target for a family of four, as outlined in the chart below. Also, according to a study by PWC, Canada’s unlimited plans are ranked #1 based on wireless speed, access, latency and cost per GB among G7 nations.

The way I read this, I see the following:

  • TELUS already meets or exceeds what the Liberal Government wants carriers to do in terms of pricing.
  • Cell phone service is the best in the world in Canada. Which if I read this a certain way, TELUS is basically saying that to be the best in the world requires more investment, which requires higher cell phone bills.

There’s also this:

Our TELUS Peace of Mind plan for a family of four provides 26GB more data than the sample plans referenced by the Liberal Party, and provides an additional $49 in annual savings.

It’s an interesting argument overall. In fact it’s a much better argument than the one that Rogers is making in terms of how much money they pump into the Canadian economy. The question is, will it resonate with the average Canadian who feels that their cell phone bills are way too high? On that front, the facts don’t matter because perception is reality to them. Or will it resonate with someone like me who travels worldwide and sees everything from getting very fast 4G LTE speeds in the middle of rural India for $13 CDN for three months to $2 CDN a day in Australia for 4G LTE unlimited everything except data which is capped at 500MB a day. For someone like me I look at either of those examples, then I look at Canada and say “why can’t we in Canada have nice things?”

I can’t answer if it will resonate or not. But I think we will get answers shortly as the push by the Liberal Government for cheaper cell phone bills continues.

hayu launches on Telus Optik TV

Posted in Commentary with tags on January 15, 2020 by itnerd

Now, Canadians’ favourite reality TV shows are more accessible than ever: NBCUniversal International (NBCUI) and TELUS announce today that hayu – the all-reality subscription video- on-demand (SVOD) service – is available to all TELUS Optik TV customers in Western Canada. Canadians in B.C. and Alberta can access hayu directly within TELUS Optik TV, via either channel 336 or from the app home page. TELUS is the only carrier in Canada to offer customers a dedicated hayu app directly within the TV interface.

The addition of hayu to Optik TV’s theme pack options makes it even easier for reality TV fans to stream to their hearts’ content. In May 2019, TELUS launched a new, streamlined packaging structure for Optik TV which, for the first time in Canada, featured streaming services bundled directly within traditional TV packages. When Optik TV customers include hayu as part of their TV package, their hayu subscription fees will appear directly on their TELUS bill. Best of all, customers will pay less in total than with separate bills.

hayu delivers thousands of hours of top reality content, curated in one place, with more than 7,000 episodes from over 250 reality shows, including Keeping Up With the Kardashians, The Real Housewives and Million Dollar Listing franchises. The platform offers extensive choice, with a wide variety of unscripted sub genres including: Home and Design, Dating, Cooking, Crime, and Fashion – as well as nostalgic favourites like The Simple Life and exclusive content, such as Love Island (UK and Australia). Subscribers to the service don’t have to worry about spoilers as the majority of shows are available on hayu the same day they premiere on TV.

For more details, please visit

TELUS Health Becomes Largest Canadian-Owned PERS Provider

Posted in Commentary with tags on December 4, 2019 by itnerd

TELUS Health today announced plans for the national expansion of its LivingWell Companion personal emergency response service (PERS) to support more aging Canadians across the country. Through the acquisition of DirectAlert, a Quebec-based, bilingual PERS company with more than 15 years of experience providing emergency response across Canada, TELUS is now the largest Canadian-owned PERS provider, proudly giving freedom to Canadians who want to live independently at home for longer; while offering peace of mind to their family and loved ones with the assurance of safety and security.

DirectAlert will continue providing service under the new DirectAlert by TELUS Health brand into early 2020, ensuring a smooth transition for current customers so they can continue benefiting from the same consistent, uninterrupted local emergency response experience they’re used to. By early next year, all TELUS PERS customers will be backed by the LivingWell Companion brand nationally and will be supported by increased service capabilities including multi-lingual support and proactive alerting to empower aging Canadians to take control of their own health and live happier and healthier lives.

The TELUS LivingWell Companion Home service, with an optional fall detection feature, provides instant access to emergency assistance 24 hours a day, seven days a week and allows users to speak live with a trained operator in the event of an emergency who can assess the situation and contact loved ones and/or alert emergency personnel to dispatch help right away. Active seniors using the LivingWell Companion Go service have the ability to access emergency support on the go with built-in GPS location tracking and automatic fall detection. Users are protected both indoors and outdoors anywhere in Canada where there’s cellular coverage.

To simplify the adoption of wearable health technology for aging Canadians, the TELUS LivingWell Companion service has no upfront equipment costs, no contract, and no installation fees. The service has a 30-day return policy, and is available starting from just $25 per month.

By the Numbers

  • Research conducted by HomeStar and the Canadian Association for Retired Persons (CARP) in 2017 reported that 85 per cent of seniors want to age in their homes.
  • Statistics Canada has reported that falls are the most common cause of injury among older Canadians; about 1 in 3 seniors aged 65 and older fall at least once every year. 
  • Studies have shown a high correlation between cold weather and an increase in falls among older adults; increasing significantly after age 65, and dramatically for seniors 75.
  • According to CIHI, from 2017-2018, 4 out of 5 (81 per cent) injury hospitalizations involving seniors were because of a fall;
    • Falls are also the top reason for injury among seniors seen in the emergency room (ER). Falls accounted for 60 per cent of all reported ER visits among seniors, with an estimated 20 per cent admitted to the hospital.
    • Most of the falls that prompted the reported ER visits occurred at home (28 per cent) while 14 per cent took place in residential institutions such as long-term care facilities.

To learn more about the suite of TELUS LivingWell Companion services please visit: For more information on DirectAlert by TELUS Health please visit:

Google Pixel 4 Is Now Available At TELUS

Posted in Commentary with tags on October 24, 2019 by itnerd

The Google Pixel 4 is now available in-store at TELUS starting at $0 upfront with TELUS Easy Payment, which allows customers to get any smartphone in our lineup for as little as $0 upfront, combined with new Peace of Mind rate plans that offer endless data without having to worry about overage charges.

The Pixel 4 is the phone made the Google way – bringing together the best of Google hardware, software and AI together. Key features include:

  • Helps you get the perfect photo –  Get fast and easy access to Night Sight from the main camera menu and capture rich detail and colour, even in the dark.
  • The Google Assistant at its best – Multitask and work across apps using your voice. Plus, enjoy an easy and fast way to control your phone and navigate your apps.
  • A new way to control your phone – Skip songs, snooze alarms, and silence calls just by waving your hand.

You can get the Google Pixel 4 in store or online at this link.


The Google Pixel 4 Is Now Available For Pre-Order At TELUS

Posted in Commentary with tags on October 16, 2019 by itnerd

The people over at TELUS just dropped me a note to let me know that in relation to Google’s event yesterday, the Google Pixel 4 is now available for pre-order at TELUS at The Pixel 4 will be available for purchase in-store and online at on October 24, 2019. Different from other providers, TELUS customers who pre-order the new Google Pixel 4, on a minimum two year term, will receive Google Nest Hub as a gift with purchase, valued at $170.

With TELUS Easy Payment, customers can get devices like the Pixel 4 for as little as $0 upfront, interest free, and pay for the device over 24 equal payments.