The IT Nerd

Today, TELUS and Norton launched Scam Protection, making TELUS the first Canadian telecommunications provider to include comprehensive scam protection across calls, texts and emails in all new mobility data plans. As AI fuels a rise in more convincing, harder-to-detect scams, this collaboration gives TELUS customers a tool for the growing need for digital protection, with features that help identify and block scam calls, flag suspicious messages on their phone and give customers 24/7 on-demand access to a chat-based assistant for digital safety information. Built directly into the My TELUS app, TELUS Scam Protection needs to be activated only once and works in the background to help safeguard customers in one connected experience, making digital safety a core part of the mobility experience.

TELUS Scam Protection is included at no additional cost with new TELUS mobility data plans. Existing customers can access it by switching to an eligible mobility plan, or by keeping their current plan and adding TELUS Scam Protection for $3 per month.

Bringing Norton’s cybersecurity expertise to TELUS customers

TELUS Scam Protection builds on TELUS’ longstanding relationship with Norton, a part of Gen, one of the world’s largest providers of consumer cybersecurity globally. As the rapid growth of AI enables scammers to operate at greater scale, Norton and Gen bring global expertise in detecting and helping protect against evolving digital threats, while TELUS brings its experience delivering mobility services to Canadians on its award-winning 5G+ network.

How TELUS and Norton help customers spot potential scams: Four features

TELUS Scam Protection is designed to help customers stay vigilant and better protected when they answer a call, open a text or check their email on their phone. It includes four distinct features, designed around the everyday moments when customers might encounter a scam:

• Safe Call helps identify suspicious calls, automatically block calls identified as scams, and label incoming calls as scams, spam or a verified business giving customers a better idea of who is trying to reach them and helping eliminate nuisance calls.
  
• Safe SMS reviews incoming text messages (SMS/MMS) from unknown senders and flags those that appear to be scams or phishing attempts, helping customers avoid opening risky links. Messages are not deleted and remain in the customer’s messaging app, with a warning label indicating when the message looks suspicious.
  
• Safe Email proactively scans a customer’s inbox on their phone and labels messages that look like scams, phishing or fake invoices, which helps give customers a warning before they open an email or click a link. Customers can connect up to five supported email accounts for added protection.
  
• AI Scam Assistant provides 24/7 information on scams and cyber safety. Customers can ask questions if they think they are being scammed, want general cyber safety guidance or need product-related assistance. They can also paste text or upload screenshots of suspicious messages and links to get help with checking for potential threats, including messages from iMessage, WhatsApp, Instagram, TikTok and Facebook Messenger.

Helping Canadians stay ahead of scams

TELUS Scam Protection helps Canadians make more informed decisions in moments that could put their personal information or hard-earned savings at risk. From an unexpected payment request via text to an email claiming to be from a loved one, it gives customers practical support to help recognize warning signs before they act.

Many Canadians continue to be targeted by scams. In 2025, Canadians reported more than $704 million in fraud losses across more than 112,000 reports to the Canadian Anti-Fraud Centre, which estimates that only 5 to 10 per cent of frauds are reported. Scams, including phishing attempts, accounted for 29 per cent of SMS spam complaints submitted to the CRTC’s Spam Reporting Centre between October 2025 and March 2026.

With TELUS Scam Protection, TELUS and Norton are helping Canadians spend less time second-guessing suspicious messages on their phone and more time enjoying their mobility experience with greater peace of mind.

For more information about TELUS Scam Protection and how it works, visit telus.com/ScamHelp

As part of their 25th Anniversary Rethink Breast Cancer has announced they’ve partnered with 25 top Canadian brands on a curated collection of limited-edition products for their 25 for 25 Brand Collection, with a portion of proceeds directly funding breast cancer education, research, and advocacy for younger women. As a part of this, TELUS and Samsung are offering a promotion:

• From Oct. 1–31, TELUS will donate $50 to Rethink (via the TELUS Friendly Future Foundation, up to $50,000) for every purchase, activation, or renewal of a Galaxy Z Flip8, Galaxy Z Fold8, or Galaxy Z Fold8 Ultra online or in participating TELUS stores.

Rethink is also opening its first-ever physical Toronto Pop-Up (Oct. 2–31), offering visitors an immersive look at their mission, exclusive brand collaborations, and interactive learning experiences.

Today, TELUS announced its 2026 #StandWithOwners winners. Through its annual #StandWithOwners program, TELUS has invested close to $7 million since 2020, providing the funding and technology to help small businesses thrive in an increasingly digital world.

This year’s winners embody the true spirit of Canadian entrepreneurship. They are the owners who have faced uncertainty with courage and an unwavering determination to grow. To help these leaders reach their next great milestone, TELUS and its partners are providing each grand prize winner with a $125,000 boost in funding, technology, and exposure to help propel their dreams to new heights.

TELUS is proud to announce their three 2026 Grand Prize winners:

• Future Forward Award, presented by Samsung: Silverts Adaptive Clothing and Footwear – Acquired by Joshua Norris in 2024 alongside the purchase of award-winning Canadian designer brand IZ Adaptive, Silverts serves aging adults and people with disabilities across North America through magnetic closures, open-back designs and wheelchair-friendly cuts. Inspired by real-world feedback from care aides and residents, Silverts went beyond apparel to innovate specialized in-bed bathing systems that solve major daily caregiving challenges with dignity.
  
• Business Growth Award, presented by Scotiabank: Atome Bakery – Led by owners Lucas Navilloz and Alice Couderc, Atome Bakery sells frozen, ready-to-bake goods directly to consumers and provides third-party fulfillment services for other small food brands.
  
• AI Innovation Award, presented by Google: Innovatree Carbon Group Ltd. – An Indigenous–owned enterprise led by owners Darcy Lebourdais, Jackson Baron, Garrett Whitworth and Tanner Lebourdais. Leveraging cutting-edge LiDAR technology and AI-driven analytics, they advance climate-smart forestry, mitigate wildfire risks and drive economic reconciliation across Canadian communities.

Help us choose the People’s Choice Award winner

To wrap up this year’s celebration, TELUS and Salesforce are inviting all Canadians to help champion their favourite winner through the People’s Choice Award. Starting October 1, the public can cast their vote for their favourite 2026 winner from the nine grand prize and community award recipients—giving a deserving business an additional $25,000 boost in funding to fuel their growth.

Visit telus.com/winners to discover the winning businesses and cast your vote before October 8, 2026, at 11:59 PM ET. The final winner will be announced on October 15.

Toy Story 5 is gearing up for its highly anticipated release on Disney+, and TELUS is celebrating with a special in-store activation at five locations in the greater Toronto area. Fans of all ages can step into the world of Woody, Buzz and Jessie and experience the magic of Toy Story 5. While there, they can also discover why TELUS Stream+ — with Disney+, Netflix, and an Amazon Prime membership, all in one bundle — is the ultimate home for family entertainment.

What awaits you in select GTA stores:

• Family photo ops: Snap a pic at our fun Lilypad photo op, featuring life-size Toy Story 5 props for a frame-worthy family photo.
• Giveaway: One weekend only (Oct 17–18): Make any purchase in-store and receive a limited-edition Toy Story 5 power bank— available to the first 25 customers per store.
• Nationwide home cinema contest: Customers across the country can enter into our Ultimate Home Cinema contest at https://www.telus.com/toystory5 and one lucky winner will win a 4K TV, soundbar and 1 year of Stream+ Premium (which includes ad-free Netflix and Disney+ as well as an Amazon Prime membership).
• Stream+ Benefits: Get your favourite shows all in one subscription with Stream+, and learn how you can save up to 15% compared to subscribing separately. 

Participating Locations:

• TELUS Toronto Eaton Centre
• TELUS Square One
• TELUS Sherway Gardens
• TELUS Pen Centre
• TELUS Vaughan Mills

A new mobile health clinic will soon be bringing primary health care directly to residents of the Kikino and Buffalo Lake Metis Settlements, helping improve access to culturally grounded care closer to home.

The Wâhkôhtowin Mobile Health Clinic powered by TELUS Health^TM is a custom-built clinic-on-wheels that will provide non-emergency primary healthcare services in and around the two neighbouring Metis Settlements in northeast Alberta.

The clinic aims to reduce barriers to healthcare by significantly decreasing time spent travelling to urban centres and strengthen community connections to services. Operated by Primary Care Alberta (PCA), and shaped in collaboration with the Metis Settlements General Council (MSGC), TELUS Health for Good^™ and the Government of Alberta, it strives to reflect the needs and priorities of the communities themselves.

Starting in late September, the clinic will visit the Kikino and Buffalo Lake Metis Settlements two days per week and provide services that include:

• routine health check-ups;
• assessment and treatment of common health concerns;
• chronic disease management and care planning; and
• health screening, prevention and wellness supports.

Beyond day-to-day care, the healthcare team will work alongside Settlement leadership, community members and local health partners to connect patients with additional health services when their needs go beyond what the mobile clinic can provide.

About Primary Care Alberta

Care is a lifelong commitment for Primary Care Alberta. We plan, fund and support primary healthcare across the province, improving access to care providers and offering front-line services through Health Link 811 and public health teams. Throughout the health journey, we are by your side – managing, preventing and reducing illness. Along with our partners, we nurture the connections our communities need to thrive and strengthen the health of all Albertans. 

About TELUS Health for Good

Since 2014, TELUS Health for Good^TM has been connecting hard-to-reach and underserved individuals to the health care they need using the power of technology. Backed by a commitment of $20 million through 2028, TELUS Mobile Health Clinics have now supported over 420,000 patient visits across 29 Canadian communities since inception. Equipped with TELUS electronic medical records software, connected by the TELUS Mobility Network, and fuelled by compassion, TELUS Health for Good empowers all Canadians to live healthier, happier lives.

About Metis Settlements General Council

Since the early 1990s, one of the primary objectives has been to establish a secure land base for the Metis people to safeguard their culture, lifestyle, and traditions. This is ongoing work of the Metis Settlements General Council rooted in the long-standing history of our ancestors and early Settlement leaders. Our Land. Our Culture. Our Future.

As devastating wildfires sweep across British Columbia, TELUS is responding with a $2 million commitment in network connectivity, data top-ups and bill credits for affected customers, and donations and support to charities. TELUS is directing resources toward affected First Nations and non profit organizations on the ground – including the Salvation Army BC and community food banks – while ensuring residents and first responders have access to the critical communications services they need to stay connected.

Maintaining connectivity and critical network operations

TELUS technicians are working tirelessly to keep network infrastructure operational under extreme conditions, including bringing in additional equipment like generators to keep cell sites running despite a lack of commercial power, and restoring damaged infrastructure as soon as it is safe to do so. This critical work ensures firefighters and other emergency personnel working on the frontlines of the fire remain connected, that residents facing possible evacuation orders have access to the latest information, and keeps families in touch during this difficult time. Our teams are coordinating with government agencies and relief organizations to provide connectivity at evacuation centres, command centres, and other critical locations, while deploying mobile connectivity solutions to fill gaps where fixed infrastructure has been damaged.

How TELUS is further supporting our customers and communities: 

• Keeping families connected – Affected customers should not be worried about their bills. We’re automatically giving 50 GB of free wireless data to evacuated TELUS and Koodo postpaid mobility customers to keep them connected, and are crediting TELUS Internet, TV, home phone, and SmartHome Security bills for all evacuated households. We will continue to pause all home services billing for any customers who face an extended evacuation or displacement. Evacuated customers can call the dedicated line 1-855-889-7233 beginning Wednesday, August 12 for help with their TELUS services and re-entry plans. 
• Delivering emergency support on the ground – TELUS team members and volunteers are delivering emergency kits with essential supplies, extra cell phones, and power bricks and charging cables to evacuation centres. We’re also working closely with evacuated First Nations communities to address their specific connectivity needs and offer our support including through emergency kits.
• Supporting communities with direct funding – TELUS and the TELUS Friendly Future Foundation are committing $100,000 to affected First Nations including Okanagan Indian Band and Westbank First Nation and local charities providing immediate aid on the ground. This funding goes directly to trusted partners including Animal Lifeline Emergency Response Team Society, Canadian Disaster Animal Response Team Southwest BC Society, Central Okanagan Food Bank, Clinton Food Bank Society, Mamas for Mamas, Nicola Valley and District Food Bank Society, North Okanagan Friendship Centre Society, and Salvation Army British Columbia Division. 
• How customers can help – TELUS customers can text DONATE to 41010 to donate $20, or redeem their TELUS Rewards points to support wildfire relief through the TELUS Friendly Future Foundation.
• Providing wellbeing support – The TELUS Health Community Crisis Support line (1-844-751-2133) offers free, professional emotional support and/or resource referrals to anyone in Canada and is operational 24/7. 

A longstanding commitment to disaster response and recovery

For more than two decades, TELUS has invested over $300 million in emergency response and community recovery globally, including more than $125 million toward wildfire and flood relief across Canada in recent years. British Columbia is TELUS’ home, and when things are at their worst, British Columbians know they can count on the TELUS team to step-up and be at their best. TELUS is leveraging its technology, health capabilities, and remarkable team to help British Columbians stay safe, connected and supported throughout this wildfire emergency. 

Lightworks, Scotiabank, Sun Life and TELUS today announced the launch of the AI Consortium, a trailblazing model bringing together some of Canada’s largest and most regulated organizations to build and govern the critical infrastructure needed to implement artificial intelligence (AI) safely, responsibly and at enterprise scale.

Many of the core challenges large, regulated institutions face when implementing AI are shared, from integrating diverse standards, platforms and technologies to maintaining governance, oversight and operational control as AI use scales. The Consortium enables members to pool hands-on engineering, conduct deep research and align interests to jointly build and govern mission-critical AI control systems and intellectual property they would otherwise develop independently, with resulting IP deployed individually and available to members through perpetual-use and ownership rights.

The AI Consortium’s flagship program, the Agentic Control Plane (ACP), is already running in production in regulated environments. The ACP gives enterprises the visibility and control needed to manage Agentic AI at scale, across models, agents, users and inference pipelines. It helps support regulatory compliance, maintain operational control and currently processes more than two trillion tokens per month across member organizations.

Future Consortium projects, optional to each member, include:

• AI Operations Center (AI-OC): providing enhanced technical and operational awareness across members to improve performance, resilience and cost management.
• AI Token Exchange (AI-TX): aligning the interests and benefits of collective scale across members, simplifying and expanding access to sovereign AI factories, and delivering capabilities that may not be feasible or efficient for individual institutions to implement alone.

The launch reflects the growing need for coordinated approaches to AI adoption in complex, regulated environments. By bringing together major institutions from banking, telecommunications and insurance, the AI Consortium demonstrates how cross-industry collaboration can help translate AI innovation and safety into real-world technology outcomes while strengthening Canadian competitiveness. The Consortium is open to qualifying organizations ready to build the future of enterprise AI at comparable scale and complexity. To learn more, visit ai-consortium.com.

TELUS is grateful to have been recognized among the world’s sustainability leaders after being named to TIME Magazine’s World’s Most Sustainable Companies list and earning third place on Corporate Knights’ Best 50 Corporate Citizens ranking. The recognition reflects more than 25 years of integrating environmental stewardship, innovation and social purpose into the company’s core business strategy..

TIME Magazine and Corporate Knights evaluate thousands of companies across sustainable revenue, governance, emissions, innovation, transparency and social impact, making these among the world’s most respected sustainability benchmarks.

This recognition builds on TELUS’ exceptional track record of sustainability leadership, including earning inclusion in Newsweek’s World’s Greenest Companies, receiving a Schneider Electric Sustainability Impact Award for excellence in strategy, digitization, and decarbonization, and being listed on the Dow Jones Best-in-Class Indices for 25 consecutive years, a feat unmatched by any other North American telecommunications company, and inclusion in Corporate Knights’ Global 100 Most Sustainable Corporations.

Driven by its leadership in social capitalism, TELUS has made significant progress on its commitments to ambitious science-based greenhouse gas emission reduction targets, and is continuing to implement sustainable practices across its business including:

• The achievement of its 2030 climate target of 46% reduction in Scope 1 and 2 emissions five years ahead of schedule
• Launching its Climate Transition Framework to map its journey to net zero by 2040
• Avoiding more than 1.4 million tonnes of CO₂e emissions through customer use of TELUS-enabled digital solutions
• Continuing the expansion of digital health, smart energy, IoT, and precision agriculture technologies
• Facilitating the ongoing retirement of copper infrastructure in favor of more energy-efficient fibre networks
• 96% of its electricity – globally – comes from renewable or low-emitting sources
• 26 million trees planted with our customers and partners, supporting ecosystem restoration across over 16,000 hectares of land
• 18 million devices diverted from landfills and the launch of a new reuse and recycle program

Sustainable business practices continue to strengthen TELUS’ operational resilience, improve network efficiency, reduce emissions and create long-term value for customers, communities and shareholders.

To learn more about TELUS’ commitment to social capitalism and sustainability, visit telus.com/sustainability.

The TELUS Friendly Future Foundation’s Together for Tomorrow Gala raised a record-breaking $3M on June 18, creating new opportunities for underserved youth across Canada through post-secondary bursaries and community programs designed to help them thrive. More than 800 guests gathered for an evening of entertainment and impact, highlighted by an exclusive headline performance by four-time Grammy award winner Lionel Richie. The event was held at the iconic TELUS Centre for Performance and Learning in Toronto and also welcomed TELUS Student Bursary recipients and grant beneficiaries as honoured guests.

Presented by TELUS, the gala brought together hundreds of leaders from Canada’s business, philanthropic, technology, and arts communities. The evening’s generous support will fund the TELUS Student Bursary program and TELUS Community Board Grants, supporting thousands of young Canadians through bursaries, mentorship opportunities and community-based programs that help remove barriers to education, employment and well-being. 

The evening builds on the recent announcement of TELUS President and Chief Executive Officer Darren Entwistle and Fiona Entwistle’s landmark $1 million personal donation to the TELUS Friendly Future Foundation. This transformative gift officially launched the Entwistle Technology Bursary, designed to open doors for youth in financial need pursuing post-secondary education in science, math, and technology who are committed to making a positive difference in their communities. The generous donation has inspired further community support, as evidenced by the exceptional fundraising results from last Thursday’s gala.

Building on the success of the first two galas, this year’s third annual event brings the three-year total to over $8.1M. This achievement reinforces the Foundation’s position as Canada’s preeminent corporate foundation dedicated to youth empowerment. Since inception, the TELUS Friendly Future Foundation and TELUS Community Boards across Canada have provided $140 million to support youth. In 2025 alone, the Foundation exceeded $10 million in awarded TELUS Student Bursaries and Community Board grants. 

Since 2000, TELUS and its team members have contributed more than $1.85 billion in cash, in-kind contributions, time and programs and volunteered 2.5 million days to support communities around the world.

The Foundation extends sincere gratitude to presenting sponsor TELUS, and all donors, sponsors and partners who made this remarkable event possible, including:

• Luminary Sponsor: Darren & Fiona Entwistle
• Trailblazer Sponsor: RBC Capital Markets
• Innovator Sponsors: AECON, Asurion, Amazon, BGIS, CIBC, Garofalo Family Foundation, Google Cloud, Ledcor, National Bank, Samsung, The&Partnership, TD Securities, WestJet
• Activation sponsors: AFL, Amdocs, BMO Capital Markets 

Every young person deserves the chance to reach their full potential. To support the TELUS Friendly Future Foundation’s mission of helping underserved youth across Canada access education, opportunity and brighter futures, visit friendlyfuture.com/donate. For organizations, foundations, and philanthropists interested in creating lasting impact through named bursary opportunities or strategic partnerships, please contact Louise Malhotra at lmalhotra@friendlyfuture.com.