Archive for Telus

Telus Tops In LTE Speed Says OpenSignal

Posted in Commentary with tags on February 7, 2018 by itnerd

The 2018 OpenSignal Report was released this morning and Telus was recognized as ranking highest for fastest overall download speeds for a second year in a row in addition to placing first, either alone or tied, in every category reported by Open Signal including: 4G download speed, 3G download speed, download speed overall, 4G latency, 3G latency and 4G availability. Here’s what OpenSignal had to say:

In our 4G speed tests, Telus not only established a commanding lead over its competitors, it demonstrated some truly remarkable results. Our average 4G download for Telus  was 44.5 Mbps, which is among the fastest individual operator results we’ve measured on a nationwide level. But when we drilled down into our speed results for Toronto and Montreal, Telus’s speeds only increased. In Montreal, Telus’s average tested download topped 62 Mbps, while in Toronto we measured its speed at an exceptional 70.4 Mbps.

Keep in mind that this is the latest in a string of good news for Telus. In 2017, TELUS won every major mobile network award including J.D. Power, Ookla and PCMag. Thus, it clearly establishes Telus a leading player in the cell phone space in Canada


TELUS Announces New App For Expecting Parents That Will Create Baby’s First Digital Health Records

Posted in Commentary with tags on January 28, 2018 by itnerd

Today, TELUS Health announced the launch of the TELUS Baby Health app, a free digital tool to create a health record for infants and an educational resource for new and expecting parents. Through a partnership with The Baby Box Company, a global organization that empowers new parents with access to free education and resources that are essential to helping babies have a healthy start, TELUS Health will offer the TELUS Baby Health app to Canadian parents via Baby Boxes. Baby Boxes contain free products and information for parents and are also fitted with a Health Canada-certified mattress, creating a safe sleeping environment for babies until they can pull themselves up.

The TELUS Baby Health app supports parents in taking control of their baby’s health by tracking and monitoring their child’s health information and developmental milestones from birth, creating an easy-to-access, digital health record on a smartphone or tablet. The app not only keeps a baby’s important health information in one place, but also gives parents access to a rich library of curated video and written content, arming them with the information they need during their infant’s first 18 months.

Reliable access to a child’s historic health information enables Canadian parents to be more informed about their child’s wellbeing and proactively monitor their health. Further, using a digital tool that can be easily accessed and updated in real-time with information such as allergies, immunizations, medications and illnesses not only builds a child’s health history, but also keeps all information in one place for quick reference when visiting healthcare providers and helps to create stronger doctor-patient communication.

More than a decade ago, TELUS made a bold decision to leverage its world-class innovation and technology to tackle the challenges facing Canada’s healthcare system. Since then, the company has invested $2 billion to bring health solutions to market that improve collaboration and the flow of patient information across primary healthcare providers. Digital tools, such as the TELUS Baby Health app, can help shift how the majority of Canadians currently manage their health by empowering them to proactively monitor their well-being and have improved access to their complete health information.

Baby Boxes will be available nationwide in English and French. The TELUS Baby Health app is currently available in English with new content being added regularly; a French version of the app will be available in the coming months containing French parenting content. To download the app for free, parents can visit the Apple App Store or Google Play.

Also of note, for every account registered on the TELUS Baby Health app, TELUS will give $5 to Make-A-Wish Canada until November 2018, up to a maximum of $10,000, to help fulfill the hopes and dreams of children with life-threatening medical conditions.

For more information visit: and follow the conversation on social media using #BabyHealthApp.


People Who Have Bell & Telus $60/10GB Plans Can’t Have Apple Watch Series 3 On Them… Customers Outraged

Posted in Commentary with tags , on December 27, 2017 by itnerd

It seems that if you were one of the many Canadians who rushed to get a $60/10GB plan from Bell, and you have an Apple Watch Series 3 with LTE, you might have a problem. Based on these Tweets, you can’t add an Apple Watch Series 3 onto that plan:

In two of the Tweets above, it seems that reps for Bell said to those customers that they could add an Apple Watch. Only to find out later that they couldn’t. Thus it seems that Bell still has issues when it comes to dealing with their customers in an upfront manner.

But Bell isn’t alone in this. Telus customers seem to have the same issue:

As for Rogers….. Well…. They still don’t have Apple Watch Series 3 support at all. But clearly those Canadians who wanted a cheap cell phone plan because Canadians get screwed by cell phone carriers may have to give up those plans if they want an Apple Watch Series 3 with LTE. That shows you what Canadian telcos think of their customers.


UPDATE: Telus seems to have bigger issues. Apparently you can’t add an Apple Watch to a Telus corporate plan either:

But it also seems that Telus might have a workaround to not being able to add an Apple Watch to their $60/10GB plans:

If this is accurate, then it looks like Bell might be the big loser here. If you’re a Telus customer and you have an Apple Watch with your $60/10GB plan via this method, an email or a tweet to me confirming that this works would be really appreciated.

Telus Launching Apple Watch Series 3 GPS + Cellular Sales TODAY

Posted in Commentary with tags , on December 8, 2017 by itnerd

If you’re Canadian and you want an option other than Bell to get an Apple Watch Series 3 with GPS + Cellular from, Telus can help you with that starting today.

Telus customers can add an Apple Watch for $10 per month to their SharePlus data plan, and that includes 1GB of data on top of whatever they have. Now, that is $5 more than what Bell is asking for. But Bell isn’t serving up the extra gig of data.  A $20 connection fee also applies. One other note is that Telus customers will need watchOS 4.2 installed before the head to their local Telus store. As soon as there’s a link online to order, I will post it here.

So that leaves Rogers being the only one of the big three who don’t support the Apple Watch on their network. Their latest Tweets seem to point to a 2018 launch for support. But I would suspect that by the time that they have support, many die-hard Apple fans would have switched to Telus and Bell by then.

UPDATE: Here’s a link to get to the Telus page for the Apple Watch. One thing that I did note on the page is the fact that you get the first three months of Apple Watch service free. That more than offsets the $20 setup charge (or eSIM charge as they call it).

Amazon Echo (Gen 2), Echo Plus, & Echo Dot Arrive At Telus

Posted in Commentary with tags , on November 15, 2017 by itnerd

Telus is happy to welcome the Amazon Echo family of connected home hubs to Canada. Starting today Canadians can pre-order Amazon Echo (Gen 2) and Echo Plus online at Telus customers will be able to purchase Amazon Echo (Gen 2), Echo Plus, and Echo Dot online and in-store on December 5.

Here’s how the Amazon Echo models stack up:

Amazon Echo Plus:

  • Connected home hub powered by the Alexa platform
  • Built-in hub to control smart home devices
  • Plays music on command and connects to other smart devices (Philips Hue, Nest)
  • Improved speakers with Dolby processing deliver crisp vocals and extended bass to fill the room with immersive, 360° audio (Dolby)
  • Seven microphones, beamforming technology, and noise cancellation

Pre-order offer: $169.99 ($199.99 after December 9)

Pre-order by December 4 and get one year of Amazon Prime on us.


Amazon Echo (Gen 2):

  • Connected home hub powered by the Alexa platform
  • Includes powerful speaker
  • Plays music on command and connects to other smart devices (Philips Hue, Nest) – powered by Dolby
  • Same features as Gen 1 with smaller form factor

Pre-order offer: $99.99 ($129.99 after December 9)

Pre-order by December 4 and get one year of Amazon Prime on us.


Amazon Echo Dot:

  • Echo’s “Mini Me”
  • Designed to bring connectivity to any room in the home with a smaller, quieter speaker
  • 3.5mm output jack and Bluetooth connectivity allowing you to connect it to your current sound system

Offer: $49.99 ($69.99 after December 9)
Building on an already incredible voice experience and their customer service commitment the Telus team has worked with Amazon and their Alexa Skills kit to build a skill allowing Telus customers to call friends, check billing and data usage, and easily add new data or travel products. The Telus Skill will be available on the Skill store today.



Review: The Essential Phone & Essential 360 Camera

Posted in Products with tags , on October 16, 2017 by itnerd

If you’ve heard of Google, you’ve likely heard of Andy Rubin. He was the guy behind the Android operating system. That worked out well for him. For his next trick, he’s making a phone that runs Android. And it’s called the Essential Phone which is being carried by Telus exclusively in Canada. Here’s what you get under the hood:

  • 5.71-inches, Quad-HD display, 2560 x 1312 resolution
  • 8MP Front camera
  • 13.1MP Dual rear camera
  • 128GB storage
  • 4GB RAM
  • Rear Fingerprint Sensor
  • Android 7.1
  • USB-C

First off, this phone feels solid. That’s due to a titanium frame and ceramic back. The flip side is that this phone is a fingerprint magnet. You’ll need to put it in a case if you want to keep it clean. Another point to make. this phone is neither dust proof or waterproof unlike the likes of the Apple iPhone 7 or Samsung Galaxy S8. Nor does it come out of the box with wireless charging. Oh yeah, the memory is non-expandable. Those could be fatal flaws for a smartphone these days. But strangely I can overlook all of that.

Now one thing that is different is the fact that it has a magnetic connector on the back with wireless data transfer. The first accessory that utilizes this is a 360 degree camera which I will get to in a bit. Then next that’s coming soon is a wireless dock that promises cordless charging to address the fact that it doesn’t have it at present.

Back to the phone. The star of the show is the Quad-HD screen which is in a word, stunning. Except for that cutout for the front facing camera that looks kind of weird. But seeing as the iPhone X has a similar cutout, is this a big deal? Likely not. I should note that Google apps like Maps work best with the cutout. However other apps from developers outside of Google are hit and miss. When it misses, there’s a black bar on the top of the screen. You are either going to love or hate that. In terms of the rest of the phone, it’s insanely minimalistic. Power and volume controls on the right. The SIM tray and USB-C connector are at the bottom which is where the only speaker is. In other words, there’s no stereo speakers. There’s also no headphone jack as well. But there’s a USB-C to 3.5″ adapter in the box if you wish to live the dongle life. If you don’t, there are many Bluetooth and the USB-C headphones for you listening pleasure. On the back is the fingerprint sensor. If that doesn’t minimalistic, I don’t know what does. Good thing the battery isn’t minimalistic as it will last almost two days of usage between charges.

The software is stock Android. And I do mean STOCK with the only non stock apps being the Camera app which is made by Essential and the Telus My Account app. That I love. So is the fact that the phone is quick and everything that I did to the phone couldn’t slow it down.

Speaking of the camera, I’ve got two cameras to cover off today. The stock camera is 13.1MP dual rear camera that’s capable of 4K video. To test this out, it required a trip to Pearson Airport in Toronto to get some shots of planes landing:

All these pictures were easy to take thanks to the simple yet effective camera app. There were no issues in quality. And in terms of video, here’s one shot on 4K:

Again, it was easy to get this video thanks to the easy use camera app. No issues here with the video.

Now onto the party trick that the Essential phone has which is the Essential 360 camera.


It attaches magnetically and it uses the smartphone to capture 360-degree stills and 4K video using the camera app. While it’s on your Essential phone, you can’t use the built in camera. It features two 12MP sensors, a pair of fisheye lenses, each with a 210-degree field of view. Now to be honest, going into this review, I have to admit that this camera seemed like a party trick to me. But maybe there’s a use case for it given these results, starting with this 360 degree video which you can interact by clicking and dragging the video. For best results, I’d recommend using the Chrome browser:

It’s an interesting feature is easy to use and works well. But I have to admit that I am still undecided if this is a feature that will set the Essential Phone apart from its competition. And I don’t think that the Essential Phone will appeal to everyone the way an iPhone or a Samsung Galaxy will. But I suspect that it will find a market for those who want a powerful yet minimalistic phone that comes with stock Android and a few tricks up its sleeve. Telus is offering up the phone for $1050 outright, or up to $0 on a 2 year term. The Essential 360 Camera goes for $270. Check it out if you want a different sort of Android phone.

Telus Announces Pre-Orders For Pixel 2 and Pixel 2 XL

Posted in Commentary with tags , on October 4, 2017 by itnerd

With so much excitement surrounding Google’s announcements today, Telus is proud to confirm that both the Google Pixel 2 and Pixel 2 XL are now available for pre-order. Pixel 2 will be available for purchase in-store and online at on October 19 followed by the Pixel 2 XL next month.

To enrich their experience even more, Teluscustomers who pre-order the new Google Pixel 2 or Pixel 2 XL, will also receive a Google Home Mini! To take advantage of Telus’s seamless pre-order experience, customers can simply visit our website at