Archive for Telus

TELUS Health Launches MyCare Expanded Virtual Care Offering

Posted in Commentary with tags on June 10, 2021 by itnerd

TELUS Health, Canada’s largest health IT company and the leading provider of virtual care across the country, today introduced TELUS Health MyCare following the recent acquisition of Babylon Health Canada. Previously known as Babylon by TELUS Health, TELUS Health MyCare is an important evolution of virtual care for Canadians offering a robust suite of health and wellbeing services and new and improved features. More Canadians are accessing preventative tools to guide changes in lifestyle for improved overall health, TELUS Health MyCare provides increased access to high-quality primary care with locally-licensed physicians in numerous languages, but also supports access to mental health counsellors and dietitians.

Latest evolution of TELUS Health MyCare

Since 2019, TELUS Health MyCare has empowered Canadians and their families to access many important features and continues to innovate with improved access and functionality including:

  • New Clinics: Recently, TELUS Health MyCare opened two digital-first public clinics in Vancouver and Victoria, British Columbia. Patients who live nearby now have the option to see doctors in person if they require an appointment following a virtual consultation. If they are without a regular family doctor, they can choose to have the TELUS Health MyCare clinic as their “medical home,” strengthening the continuity of their care. Plans are underway to open more TELUS Health MyCare clinics across Canada.
  • Mental Health and Dietitians: To help users address mental and nutritional health concerns TELUS Health MyCare has broadened services beyond primary care to include access to licensed mental health counsellors and dietitians for a more proactive, holistic approach to managing their overall health.
  • Enabling proactive health: TELUS Health has added new features to the app including the Healthcheck digital assessment tool which allows patients to proactively manage their health by better understanding their overall well-being, potential risk factors for illnesses, and steps they can take to help reduce those risks. Monitor is also a new tool that allows users to sync data from activity trackers, wearables, and other health apps to help track mood and activity to gain valuable insights on maintaining optimal health, all in one place.

By the Numbers

  • Every 30 seconds someone in Canada downloads the TELUS Health MyCare app
    • Every 90 seconds a patient sees a doctor via the app
  • A recent survey of TELUS Health MyCare users who completed a virtual consultation with a local physician or allied healthcare professional found:
    • 94 per cent agreed the service addressed their concern;
    • 96 per cent said they felt cared for by the physician; and
    • 96 per cent said they are likely to recommend the service to others.
  • 60 per cent of patients do not have a family doctor
  • 15 per cent of consultations are related to mental health
  • 77 per cent of users are between the ages of 20-49

Privacy by Design

TELUS Health is committed to building privacy safeguards into every one of its products and services, and we take special care when it comes to personal health information. Operating under the highest standards for security by design, TELUS Health MyCare stores all patient medical records in Canada in compliance with federal and provincial privacy legislation and securely transmits information using encryption mechanisms that meet or even exceed, the highest industry-recognized standards. The TELUS Health MyCare service will now fall under the robust TELUS Privacy Management Program Framework, with a new TELUS Health MyCare Privacy Commitment that describes the specifics of how we protect individual privacy and handle data in TELUS Health MyCare.

The TELUS Health MyCare app is available across the country in English and French as a free download for iOS or Android devices.

For more information on TELUS Health MyCare, please visit:

TELUS Health Mobile Clinics Are Helping To Vaccinate Ontario’s More Vulnerable Residents

Posted in Commentary with tags on June 8, 2021 by itnerd

Today, TELUS announced that through its innovative Health for Good program – in partnership with Waterloo’s Sanguen Health Centre, Toronto’s Parkdale Queen West Community Health Centre, and Ottawa’s Inner City Health – COVID-19 vaccinations are being provided to at-risk and vulnerable residents of Ontario from its mobile health clinics, powered by TELUS Health. These specially-equipped clinics on wheels have been providing essential primary health and harm reduction services directly to individuals in the communities they serve since they launched in 2020. Operations have recently expanded to offer COVID-19 testing and vaccinations, following the provincial public health guidelines. 

Through relationships with local community centres, homeless shelters, and congregate housing facilities, the clinics have administered more than 1,500 doses of the vaccine to at-risk Ontarians, conducted 15,400 COVID-19 tests/assessments, and have supported nearly 30,000 patient interventions to-date. 

Backed by a $10 million commitment from TELUS, the Health for Good program is active from coast to coast with 13 state-of-the-art mobile health clinics operating in communities where frontline care is urgently needed.

These mobile health clinics are equipped with TELUS LTE Wi-Fi, TELUS Mobility services, and TELUS Health electronic medical record (EMR) technology. The TELUS Health EMR enables clinic staff to collect and store health data, examine results over time, and provide better continuity of care to patients who previously had undocumented medical histories. 

Beyond pivoting its Health for Good program to aid in Canada’s response to the health crisis and in addition to giving $85 million to charitable partners in 2020, representing five per cent of its profits, TELUS collectively contributed more than $150 million to support COVID-19 related initiatives across the country. For more information about TELUS Health for Good, visit

TELUS Investing $54 Billion In Infrastructure & Operations Through 2024

Posted in Commentary with tags on May 6, 2021 by itnerd

TELUS announced today it is investing an additional $54 billion in infrastructure and operations across the country through 2024 to further support Canadians through the Covid-19 pandemic and the country’s economic recovery. These investments will create important and tangible social outcomes for Canadians by enabling us all to work, learn, access healthcare, and socialize from home during these unprecedented times. To help us achieve these remarkable outcomes, TELUS will expand their next-generation 5G network to an additional 529 new urban and rural communities by the end of the year and bring our gigabit PureFibre Internet network to more than one million additional homes and businesses, exceeding a total of 3.5 million Canadian premises by the end of 2021. Together, our expanded and enhanced wireless and wireline technologies will enable improved health and educational outcomes for Canadians, support environmental sustainability, foster entrepreneurship, unleash human productivity, bridge the socio-economic divide, and drive economic growth, which is crucial to Canada’s fiscal recovery from the Covid-19 pandemic. In addition to the 38,000 job opportunities TELUS will create for Canadians in the next four years across their vast partner ecosystem, the deployment of 5G will create 250,000 jobs and contribute $150 billion to Canada’s economy over the next 20 years.

By the end of the year, TELUS’ 5G network will cover 70% of the Canadian population utilizing their current spectrum holdings. Below is the breakdown of new communities being upgraded to 5G by province:

  • British Columbia: 187 communities
  • Quebec: 161 communities
  • Alberta: 136 communities
  • Manitoba: 12 communities
  • Ontario: 24 communities

See TELUS’ current coverage map here.

In addition to unleashing human productivity and supporting Canada’s economic recovery, TELUS’ networks will further bridge digital divides and socio-economic inequality by ensuring that safe and quality healthcare is accessible for all Canadians through the use of TELUS Health’s digital solutions. In the near future, 5G will improve health experiences for Canadians with faster, more secure connections for video health consultations and remote health monitoring. Eventually, remote surgeries will be made possible as innovation is enabled by their robust networks. 

To support students, faculty, and researchers working to advance the technologies of tomorrow, TELUS is partnering with the University of Windsor and St. Clair College in Ontario to make each institution a 5G Connected Campus. Fully funded by TELUS, each institution will receive a TELUS-designed, 5G-enabled wireless network. TELUS will operate these networks at no cost to the institutions, provide complementary connectivity to students, faculty, and researchers, and collaborate on research projects to further understanding and use cases of 5G technologies. These partnerships will bring some of the most cutting-edge telecommunications technology available to students that will advance higher education and science, and unlock new ways for technology to improve Canadians’ lives.

These investments build upon TELUS’ continued commitment to bring world-leading connectivity to communities across the country, providing the technological backbone for our economic recovery and strength well into the future. Since 2000, TELUS has invested nearly $240 billion nationally in network infrastructure, operations, and spectrum to enhance the coverage, speed, and reliability of their networks. 

TELUS Activates Text To Donate Campaign In Support Of India’s COVID-19 Relief Efforts

Posted in Commentary with tags on April 30, 2021 by itnerd

Given the tragic events in India’s battle against COVID-19, TELUS has activated a Text to Donate campaign to support India’s pandemic relief efforts. Starting today, TELUS customers can text 41010 from their mobile device to give $20 to the TELUS Friendly Future Foundation in support of the Canadian Red Cross – India COVID-19 Response Appeal. TELUS will match customers’ donations dollar for dollar, up to a maximum of $100,000. 

By donating financially, customers are supporting emergency social services including hygiene items, food supplies, transportation services, and COVID-19 prevention resources for those impacted by this crisis. Please donate today if you are able to.

UPDATE: Late on Friday, TELUS told me that it will match customers’ donations dollar for dollar, up to a maximum of $200,000. So $100,000 donated will be matched for $200,000.

TELUS Health Launches Next Evolution Of Its National Employer-Focused Virtual Care Service

Posted in Commentary with tags on April 28, 2021 by itnerd

TELUS Health, Canada’s largest health IT company and the leading provider of virtual care services for business and consumers across Canada, today announced the launch of TELUS Health Virtual Care – the next evolution of its national, employer-focused virtual care service. TELUS Health Virtual Care is built on more than 35 years of combined experience delivering healthcare services to Canadians by merging the best-in-class capabilities and features of Akira by TELUS Health — the company’s bilingual, on-demand virtual care service; and EQ Care — its recently acquired virtual care company that delivers specialized virtual care functionalities and advanced employee assistance features like LifeJourney. This robust virtual care service provides more than 2.8M Canadians, with confidential access to nearly 500 healthcare professionals from a variety of disciplines to support every step of their healthcare journey. Further, through a recent integration, TELUS Health Virtual Care is also the first service in Canada to be able to securely share patient information, with appropriate consent, with any one of the 30,000 clinicians using a TELUS Health EMR providing care to the patient ensuring improved continuity of care.

With the pandemic shifting the way many Canadians work and blurring the boundaries of work and home life, services like TELUS Health Virtual Care allow Canadian employers to:

  • Support their employees’ physical and mental health 
    Timely access to care with numerous provincially regulated restrictions continues to be a challenge for many, exacerbating mental health issues. The 2020 TELUS Health Virtual Healthcare Industry Report showed that 56 per cent of Canadians have reported negative impacts to their mental health since the outbreak of the global pandemic. TELUS Health Virtual Care offers not only non-emergent primary care support, but also mental health and allied health services so employees can get the care they need where and when they need it. 
  • Increase productivity, reduce absenteeism, and minimize benefits costs
    Seventy per cent of virtual care consults are initiated during the workday and 85 per cent of health concerns are resolved without an in-person visit. That means services that enable employees to remotely access care from anywhere reduces time spent away from work. Addressing health concerns immediately also helps avoid worsening conditions that could lead to higher benefits costs.
  • Provide seamless continuity of care

With consent, TELUS Health Virtual Care can be seamlessly integrated with medical charts managed by clinicians who use a TELUS Health EMR allowing patient information to be securely exchanged between the patient’s care team. This helps in preventing gaps in patient care and allows for more timely interventions, which are crucial in treating chronic conditions; a recent Sanofi Canada Healthcare Survey has shown that poor chronic disease management has been linked to issues with workplace productivity, absenteeism, and disability leaves. For employees without a family doctor but needing in-person care for non-emergent issues, TELUS Health Virtual Care can refer them to a physician at one of its more than 15 TELUS Health Care Centres across the country.

  • Recruit and retain top talent
    In a talent-driven market, competitive salaries are no longer enough. Increasingly, employees are looking for benefits that help them proactively maintain and manage their health. In fact, 67 per cent of millennials say they want virtual care access and 77 per cent of Canadian employees would consider changing jobs for an employer who provides better support for theirmental health and wellbeing
  • Benefit from a proven ecosystem of solutions and services
    For more than a decade, TELUS Health has built an ecosystem unlike any other company in Canada working with health authorities, community partners, and stakeholders to ensure a more sustainable healthcare system. Leveraging its vast network infrastructure and through guidance from its team of medical experts on the TELUS Medical Advisory Council, the company continues to drive innovation not only through programs and digital services, but also through the delivery of high quality medical care for Canadians regardless of their socio-economic status. Such initiatives include — Home Health Monitoring which enables safe, at-home recovery from COVID-19 or other illnesses; and Health for Good that brings primary care to marginalized populations across the country. Each initiative is underpinned in a human-first, medically-credible approach and meets or exceeds the highest standards for security and privacy by design.

With virtual care as a key component to modern health benefits plans, TELUS Health Virtual Care serves as a valuable complementary service to TELUS Health Benefits Management offerings, enabling insurance providers, advisors, and employers to offer holistic health benefits plans that meet the evolving needs of Canada’s workforce.

With more than $3 billion invested in health to date, TELUS Health continues to expand its suite of virtual care services — from remote patient monitoring technology and EMR-integrated solutions to consumer virtual care services covered by provincial healthcare plans — furthering its mission of transforming the healthcare system through the power of technology and empowering every person to live their healthiest life.

TELUS Health is a leader in digital health technology, providing virtual care, home health monitoring, electronic medical and health records, benefits and pharmacy management, and personal emergency response services. By leveraging the power of technology to deliver connected solutions and services, TELUS Health is improving access to care and revolutionizing the flow of information while facilitating collaboration, efficiency, and productivity for physicians, pharmacists, health authorities, allied healthcare professionals, insurers, employers, and citizens, to progress its vision of transforming healthcare and empowering people to live healthier lives.

Through the TELUS Health Care Centres, teams of renowned and passionate healthcare professionals deliver best-in-class patient-centric care to thousands of Canadian employers, professionals, and families in more than 15 medical clinics located across the country.

For more information please visit:

TELUS Ventures Invests In Dark Slope’s Immersive Learning Lumerto Inc. Business

Posted in Commentary with tags on April 26, 2021 by itnerd

Spatial technologies company Dark Slope Inc. today announces the launch of Lumeto Inc., an immersive learning company deploying its XR learning platform to the health care and public safety sectors. Lumeto ( has been incubating inside of Dark Slope for eighteen months as it developed its core technology and built its first industry partnerships.

Alongside the launch the company is announcing the closing of its Pre-A round of financing, and is pleased to welcome lead investor Mars IAF as well as TELUS Ventures and Golden Ventures into its ownership group as it redoubles its development efforts on the rapidly evolving immersive learning industry.

Lumeto’s Involve XR is an open and flexible XR learning platform for institutions looking to deploy data-driven, enterprise-grade, immersive training and assessment across their workforce. The platform is initially tailored to institutions training frontline workers in the health care and public safety sectors. Involve XR is a next generation learning platform, delivering an unprecedented level of flexibility, customization, enterprise-grade security, data collection and analysis capabilities. The platform enables live or asynchronous simulation classes via VR, AR or flatscreen, as well as learner assessment and benchmarking, providing learners an efficient way to remotely and easily re-skill and up-skill. The company has signed agreements with partners representing more than 35,000 frontline workers – to be announced at a later date.

The company is happy to welcome new investors MaRS IAF, an early stage investor in IT, health and cleantech companies; TELUS Ventures, the investment arm of the dynamic, world-leading communications technology company; and Golden Ventures, a leading early-stage venture capital fund. In addition to MaRS, TELUS Ventures and Golden, the round includes participation by original investors Radical Ventures and Globalive Capital Inc., among others.

Additionally, the company is pleased to announce the appointment of Brice Scheschuk, Managing Partner at Globalive Capital Inc. and previous co-founder and CFO of Wind Mobile, to its board of directors. Michael Ho from MaRS IAF and Jon Wolkin from TELUS Ventures both join as observers to the board. They join current board member Wayne Purboo, former SVP Product of AT&T, observers Steven DeNure, co-founder and former president/COO of Wildbrain and a representative of Radical Ventures, as well as Raja Khanna, board chair and CEO.

Dark Slope was founded in 2018 on the belief that spatial computing, propelled by advancements in hardware, 5G, and real-time rendering platforms, was poised to become the fourth wave in computing after mainframe, desktop and mobile. Initially the company launched Dark Slope Studios, focused on developing applications and technology to power the future of entertainment, including the development of untethered VR, AR and mixed reality (MR) theme-park experiences, virtual productions and metaverse platforms. Dark Slope Studios ( continues under that banner and has recently announced a slew of new hires, and a 300% increase in year-over-year revenues.

Following this launch both entities, Dark Slope Studios and Lumeto, will be sister companies with separate operating teams, sharing a common shareholder group and common senior leadership.


Lumeto enables the future of work through its advanced XR simulation, training and skills assessment platform, Involve XR. The platform enables institutions looking to deploy data-driven, enterprise-grade, immersive training and assessment across their workforce. The company currently operates across the health care and safety fields, enhancing learning outcomes tied to individual and team decision-making, problem-solving, de-escalation and complex procedures. Involve XR enables enhanced levels of learner assessment and benchmarking, providing learners an efficient way to remotely re-skill, up-skill and study in live, synchronous, immersive, scenario-based learning environments. Lumeto is based in Toronto, Canada, and employs a global workforce. Visit to learn more.


Founded in 2018, Dark Slope Studios has continued to push the boundaries of multi-sensory entertainment center spectacles, virtual reality experiences, immersive games, and motion capture-driven virtual production for television. From it’s 8000 square foot studio, Dark Slope Studios leverages its warehouse-scale virtual production stage with proprietary pipeline, tools, workflows and game-engine technology in order to bring world class creative properties to life. Based in Toronto, and with a global workforce, Dark Slope Studios combines advanced technologies with compelling storytelling to reimagine the future of entertainment. Visit to learn more.

TELUS 5G Network Tops The Industry: Opensignal

Posted in Commentary with tags on April 26, 2021 by itnerd

Today, Opensignal released its very first Canada 5G User Experience Report 2021, analyzing Canada’s next-generation networks. TELUS’ 5G networks received high praise, tying for first in 5G Download Speed, 5G Video Experience, 5G Upload Speed, 5G Availability, Voice App Experience, and Market Coverage, reinforcing the strength and superiority of the TELUS network across the country. 

Key highlights from the report include:

  • The average 5G download speeds of Canadian users on TELUS’ network averaged an impressive 166.2 Mbps 
  • TELUS tied for first in 5G Video Experience with a score of 81.8 points (on a 100-point scale)
  • TELUS jointly won the 5G Voice App Experience, which measures the quality of experience for over-the-top voice services such as WhatsApp, Skype and Facebook Messenger

This news continues a recent trend where TELUS has received praise and won awards for the quality of their network.

TELUS Donating A Samsung Device To Mobility For Good For Every Galaxy A32 5G and A52 Sold

Posted in Commentary with tags , on April 23, 2021 by itnerd

The Samsung Galaxy A32 5G and A52 5G devices are now available at TELUS for $0 upfront with TELUS Easy Payment on the lightning fast TELUS 5G network. The latest Samsung devices are equipped with some of the latest Galaxy innovations to date that let you stream, capture and experience all the action at an affordable price.

What’s more, for every Samsung Galaxy A32 5G and A52 5G device purchased between April 23 to May 31, TELUS will give a new Samsung smartphone to the Mobility for Good program, which supports Canada’s most vulnerable community members with subsidized smartphones and plans, giving them a better chance to thrive.

To learn more about TELUS Mobility for Good program or the launch of the Samsung A Series devices at

TELUS Internationally Recognized As Fastest Mobile Operator & Top Wireless Network In Canada

Posted in Commentary with tags on April 22, 2021 by itnerd

As Canadians continue to rely more than ever on strong, reliable wireless networks for work, remote learning, entertainment, and staying connected, TELUS announced today that its superior network speed, strength, and reliability has been recognized by two industry-leading experts, including being named the fastest mobile operator in Canada in the Q1 2021 Speedtest Intelligence report by Seattle-based Ookla®. TELUS also earned the title of Top Wireless Network Quality in Western Canada and tied for first in Ontario in New York-based J.D. Power’s 2021 Canada Wireless Network Quality Study.

Below are key highlights from the reports:

  • Ookla found that TELUS’ network speed outperformed all other mobile operators with a Speed Score of 87.54 Mbps
  • TELUS ranked Fastest Mobile Network in Ontario and Manitoba three quarters in a row by Ookla
  • Seventh consecutive year that J.D. Power has awarded TELUS the top spot in Ontario
  • J.D. Power ranked TELUS #1 in Western Canada for best wireless network quality, outperforming all other network providers with fewest calling, messaging, or data problems

TELUS’ wireless and wireline networks continue to serve Canadians with the highest quality and connectivity excellence during the ongoing COVID-19 pandemic. In 2020, TELUS accommodated a surge in demand on our networks, including a 40% increase in multimedia messaging; a 40% surge in Internet usage; a 50% increase in average monthly call volumes; and a 26% increase in TV viewing. With more Canadians continuing working and learning from home, we are constantly investing in new technologies to enhance TELUS’ network resiliency and world class performance standards to ensure that our customers have a seamless, robust experience.

Since 2000, TELUS has invested nearly $240 billion in network infrastructure, spectrum, and operations to enhance the coverage, speed, and reliability of its networks. Over the next three years, TELUS has committed to investing an additional $40 billion to support the roll out of its 5G network, which will enhance innovation and help drive digital development across key sectors of the Canadian economy.

This latest recognition from Ookla and J.D. Power complements the countless accolades TELUS has earned over the years in respect of their world-leading wireless network. In 2020, TELUS was recognized by other independent industry-leading experts, including UK-based Opensignal, Victoria-based Tutela and New York-based PCMag, building on an outstanding record of achievement with respect to network excellence. Notably, these awards are based on TELUS’ national networks, inclusive of both urban and rural coverage.

TELUS Named Fastest Mobile Operator In Canada By Ookla

Posted in Commentary with tags on April 15, 2021 by itnerd

Today, Ookla released its Q1 2021 Speedtest Intelligence report, naming TELUS the Fastest Mobile Operator in Canada with a speed score of 87.54. Additionally, when it came to calculating median latency for top fixed broadband providers in Canada during the same period, TELUS tied for first with the lowest latency at 6 ms. 

The recognition from Ookla accompanies the significant, sustained accolades TELUS has earned over the years in respect of our world-leading wireless network:

This doesn’t at all surprise because when I did my testing of the TELUS 5G Network after getting my iPhone 12 Pro, I found it to be very fast. So fast that it blows the minds of my American friends who see my SpeedTest results. Unless of course they have mmWave which isn’t available in Canada yet. But in any case, Congratulations to TELUS for scoring yet another award for having a fast and high quality network.