Archive for Telus

TELUS Secures 3800 MHz Spectrum Licences

Posted in Commentary with tags on December 1, 2023 by itnerd

TELUS has announced the acquisition of new 3800 MHz spectrum licences nationwide at a cost of $620 million during the recent ISED 3800 MHz auction. TELUS will now hold licences to an average of 72 MHz of 3800 MHz spectrum nationally, acquired at an average price of $0.24 per MHz-pop. Combined with the 3500 MHz spectrum obtained in 2021, TELUS has secured approximately 100 MHz of prime 5G mid-band spectrum nationally, with contiguity in 96% of the country including all major markets, at an average price of $0.82 per MHz-pop.

TELUS is well positioned to fully maximise the efficient use of 5G and the effective development and deployment of 5G products and services conceived of since the launch of this wireless technology. With mid-band spectrum becoming the critical global band for 5G innovation due to the ideal combination of speed, capacity, low latency, and coverage, this contiguous spectrum provides wider channels and enables a superior network experience for customers.

Innovation, Science and Economic Development Canada (ISED) shifted from the previous auction framework utilising set-aside spectrum in favour of a spectrum cap. Spectrum caps are the auction mechanism used almost exclusively by the rest of the world. This shift in the framework now more closely aligns spectrum costs with the competitive prices in the market. Declining spectrum prices are essential in supporting the 18.6% year over year decline in wireless prices, significant during this heightened inflationary period. In addition, this auction design enabled the provision of enough spectrum to the four national operators at a cost comparable to other jurisdictions. Canada’s average price per MHz-pop was in line with the average rate paid in Australia, of $0.26 per MHz-pop (CAD equivalent).

Save Big This Black Friday With deals On TELUS Mobility, SmartHome Security, Koodo And more

Posted in Commentary with tags on November 24, 2023 by itnerd

Black Friday is here and TELUS is offering customers great deals on a variety of cell phone plans, internet, TV, and home security plans. Below is a roundup of our top sales:

TELUS mobility

  • Get unlimited data, talk and text, plus 120GB at 5G+ speeds for $75/month after bill credits.
  • Bring your own device and get unlimited data, talk and text, plus 30GB at 5G+ speeds for $55/month after bill credits (available in Quebec only). 
  • $0 upfront for the most popular smartphones, including the iPhone 14 and Samsung S23 FE, with TELUS Easy Payment and Bring-It-Back program. 
  • For a limited time only until November 27, all online orders for the Samsung S23 FE will come with a pair of Samsung Galaxy Buds FE True Wireless Earbuds as a gift with purchase.


  • Enjoy 70GB at 5G speeds and unlimited Canada-wide call and text for $55/month, when you bring your own phone or buy a phone on the Tab (excluding Quebec).
  • Get three months of Amazon Prime on us with select Pick Your Perk plans
  • Save $10/month when you bundle Koodo Internet together with a Koodo mobility plan

Public Mobile

  • Subscribe to a 30GB plan at 4G speeds and get unlimited Canada-wide call and text for just $34/month.
  • Subscribe to a 30GB plan at 5G speeds and get unlimited Canada-wide data, call and text for just $34/month (available in Quebec only).


  • Add Stream+ to any new and existing TELUS or Koodo mobility plan for just $10/month for the first three months, and enjoy an exclusive bundle of Netflix Premium, AppleTV+ and discovery+

Home Security

  • Get a bonus Doorbell Camera plus free professional installation all for $0 with our SmartHome Security plans

Mobile Klinik

  • Save up to 50% on a wide selection of certified pre-owned devices from top brands, in-store or online. 
  • Purchase and finance a certified pre-owned phone in-store for as low as $0/month on select devices. Customers will also get a $100 store credit that can be used towards the device purchase or an accessory, an exclusive $50 sustainability credit, and 20% off all phone cases at participating locations.
  • For a limited time until November 27, purchase and activate a certified pre-owned phone in-store and get the Protection Bundle for $0 ($99 value), which includes a case, screen protector and 2-years unlimited screen repairs.

Optik TV and PureFibre

  • Get an Xbox Series X on us and save up to $460 when you bundle PureFibre Internet and Optik TV. Save an additional $5 a month with code BLACKFRIDAY. 

For more Black Friday deals from TELUS, visit

TELUS Expands Reconciliation Commitments To Include AI In 5th Annual TELUS Indigenous Reconciliation & Connectivity Report

Posted in Commentary with tags on November 23, 2023 by itnerd

Today, TELUS released its fifth annual Indigenous Reconciliation & Connectivity Report, detailing how the company is on track or exceeding its reconciliation commitments and announcing a new goal to incorporate Indigenous perspectives into its data ethics and artificial intelligence (AI) strategy. The 2023 report features artwork by Indigenous creators Johnny Ketlo III of Nadleh Whut’en and Ryan Dickie of Fort Nelson First Nation, and includes dozens of inspiring stories about how Indigenous Peoples are harnessing the limitless possibilities of TELUS’ world-leading connectivity and investments to improve education outcomes, revitalize language, increase economic participation and drive long-term prosperity in their communities and beyond.

Included in the 2023 report are clear examples of how corporations can advance reconciliation across Canada through thoughtful procurement, recruitment and workforce-development strategies. For its leadership in economic reconciliation, TELUS was recently honoured with the Indigenomics 10 to Watch Award, which recognizes businesses, partnerships and initiatives who are leading the way toward a $100 billion Indigenous economy.

In 2021, TELUS became the first technology company in Canada to launch a public Indigenous Reconciliation Action Plan, embracing its corporate responsibility in this area and ensuring accountability for its strategic targets.

TELUS’ Indigenous Reconciliation Action Plan is built on four pillars with measurable targets and timelines. Key milestones for 2023 include:

  • Connectivity: 120 additional Indigenous lands connected to advanced broadband technology between 2022 and 2023, in partnership with Indigenous governments.
  • Enabling social outcomes: $2 million committed to support Indigenous-led organizations focused on mental health and well-being; language and cultural revitalization; access to education; and community building through the Indigenous Communities Fund
  • Cultural responsiveness and relationships: More than 700,000 students and educators engaged through the TELUS-funded Digital Witness Blanket project, which explores the legacy of residential schools in Canada through Indigenous experiences, perspectives and artifacts. 
  • Economic reconciliation: 1 new commitment announced to incorporate Indigenous perspectives into TELUS’ AI and data ethics strategy

To learn more about TELUS’ commitment to reconciliation and to read the 2023 Indigenous Reconciliation and Connectivity Report, visit

TELUS Invites Ontarians To Join Their New SmartHome+ Beta Program

Posted in Commentary with tags on November 16, 2023 by itnerd

TELUS is seeking tech enthusiasts and environmentally conscious Ontarians to be the first to join the TELUS SmartHome+ Beta program that will help shape the future of smart home technology.

By joining the SmartHome+ Beta program, participants will get an exclusive look at their new SmartEnergy product, an innovative, first of its kind product in Canada that enables customers to save on their energy bills. Participants will also get early access to our new Home View smart camera plan, which offers crystal-clear video day and night, and seamless real-time motion detection.

Customers signing-up for the TELUS SmartHome+ Beta program will also receive:

  • Free smart home devices and special discounts to our TELUS SmartHome+ subscription plans
  • Exciting incentives, such as savings on monthly energy bills as well as a chance to earn TELUS rewards for simply providing feedback on our products and participating in surveys that will help us evolve our service offerings.

Interested customers can now sign up for our program and eligible customers will be contacted directly to enroll in the program starting as early as January 15, 2024.

You can visit the TELUS website to learn more about the TELUS SmartHome+ Beta program.

TELUS Health launches next-generation medical alert system

Posted in Commentary with tags on November 9, 2023 by itnerd

TELUS Health has unveiled its latest innovation, a next-generation Medical Alert Pendant – a discreet wearable device specifically designed to empower older adults to confidently age in place with peace of mind knowing emergency support is available 24/7. The pendant comes with a connected Caregiver App that allows those who care for aging loved ones to receive updates about the user’s daily routines, mobility and whereabouts when necessary. 

Key features of the new TELUS Health Medical Alert Pendant include:

  • A smaller, lighter and more discreet design, making it comfortable to wear throughout the day. 
  • The longest battery life of any mobile medical alert device in Canada for continuous protection. 
  • State-of-the-art fall detection feature for an added layer of security, with the convenience to cancel a fall detection alarm activated in error without having to speak to an operator.

Acknowledging the critical role of the eight million caregivers across the country, TELUS Health also introduced this new Medical Alert Pendant with a connected Caregiver App that offers advanced GPS-enabled location tracking and 24/7 access to live emergency support at the push of a button.

According to a survey conducted by the National Institute on Aging, falls account for the majority of hospitalizations among older people in Canada due to injuries. Despite this fact, 79 per cent of Canadians say they have not spoken to their healthcare providers about what steps need to be taken in the event of a fall, either for themselves or a loved one. It is crucial to address this issue by engaging in conversations about preventive measures and embracing innovative solutions.

To ensure flexibility and easier access to the new TELUS Health Medical Alert Pendant for older adults, multiple pricing options are offered starting at $60 per month. Existing TELUS customers with mobility or home services can save an additional $10 per month by using the code 10LOYALTY online or by phone with an agent. 

For more information, or to purchase the TELUS Health Medical Alert Pendant, customers can call: 1-833-323-3383 or visit:

Five Canadian Businesses Each Awarded $125K Prize Packages Through TELUS’ #StandWithOwners Program

Posted in Commentary with tags on October 26, 2023 by itnerd

TELUS is excited to celebrate five deserving Canadian businesses from across the country who  recently each received a $125K grand prize package as part of the fourth annual TELUS #StandWithOwners program in recognition of how their businesses are changing the game, solving the problems of today, and using technology to grow and differentiate their business.

This year’s grand prize winners include:

  • AquaVerti Farms, Montreal, QC – Led by business owners Georges Aczam and Stephen Moss, AquaVerti Farms specializes in the cultivation of hydroponic vegetables and is the first farm in Canada to completely eliminate CO2 emissions from production
  • Cedar Valley, Oldcastle, ON – Mother-son duo, Surria and Ameen Fadel, started their product line of fattoush salad dressing and authentic Lebanese-style pita chips with a $3,000 grant. Now, they’ve expanded into 1,000 stores across Canada
  • Hoot Reading, Winnipeg, MB – Founded by Carly Shuler and Maya Kotecha, Hoot Reading is a social enterprise dedicated to changing children’s lives through literacy. To-date, the organization has delivered over 250,000 free, evidence-based reading lessons by qualified teachers in hundreds of school districts across North America
  • Omy Laboratoires, Quebec City, QC – Pharmacists and cosmeticians Andrea Gomez and Rachelle Séguin are the revolutionary force behind Omy Laboratoires, a B Corp Certified custom dermocosmetics company that offers fresh and personalized products that meet the needs of those neglected by the cosmetic industry
  • VodaSafe, Vancouver, BC – Created by microelectronics engineer and former lifeguard Carlyn Loncaric, VodaSafe is a hand-held sonar device that uses AI to quickly locate people underwater, revolutionizing the way rescuers do their job. Eight hundred units have already been deployed in 46 states and eight provinces so far with global expansion on the horizon

In addition, 15 finalists received $20,000 in funding and additional prizing from this year’s program. A panel of judges selected the winners out of thousands of applicants based on the strength of their submissions and their entrepreneurial spirit. 

Since 2020, TELUS has committed $3.5 million to the #StandWithOwners, providing funding, technology and recognition to help businesses from coast-to-coast thrive in a digital world. 

TELUS Achieves Historic ISO 31700-1 Privacy By Design Certification

Posted in Commentary with tags on October 25, 2023 by itnerd

TELUS has marked a historic milestone by becoming the first company in the world to achieve the ISO 31700-1 Privacy by Design certification. This achievement substantiates TELUS’ commitment to safeguarding privacy and advancing the principles of trustworthy data practices across Canada and beyond.

The certification was awarded to TELUS Data for Good, powered by the TELUS Insights platform, a first-of-its-kind program focused on leveraging de-identified data for social good. KPMG, the international auditing and advisory firm, conducted a comprehensive evaluation and provided TELUS Data for Good with a clean report confirming the program aligns with international privacy criteria, and the requirements laid out under the ‘7 Foundational Principles of Privacy by Design’ – originally developed by privacy expertDr. Ann Cavoukian – which underpin the ISO 31700 Privacy by Design Standard.

TELUS has woven privacy, and trustworthy data practices into every facet of its business operations, ensuring that all employees at every level are actively engaged in maintaining its stringent standards. The Data for Good program, launched in 2017 and winner of the 2020 HPE-IAPP Privacy Innovation Award, offers researchers access to high-quality, strongly de-identified and aggregated data and insights to support a range of social impact initiatives like the design of public parks, efficient transportation systems in response to natural disasters, and efforts to reduce climate change. To learn more about how the TELUS Insights platform can improve decision-making in commercial sectors, see TELUS’ Big Data Solutions & Analytics.

In supporting Canadians’ understanding of how data and technology can be used for social good, TELUS’ online Privacy Centre lays out clear details about the Data for Good program and how the data de-identification process works, as well as the additional steps taken to protect their privacy.

For information visit

TELUS Friendly Future Foundation Launches National Auction To  Support Youth Mental Health 

Posted in Commentary with tags on October 24, 2023 by itnerd

TELUS Friendly Future Foundation’s third-annual Friendly Future Online Auction launches today, with one hundred per cent of proceeds going directly to Canadian charities that promote youth mental health and well-being. Recent research from the Canadian Institute for Health Information estimates that up to 20 per cent of children and youth in Canada are affected by a mental health disorder. Amidst the ongoing youth mental health crisis, TELUS Friendly Future Foundation provides support to charities in communities across Canada that provide under-served youth with access to the resources they need to learn, make connections, and stay healthy, opening up new opportunities for them to reach their full potential. 

With a fundraising goal of $150,000, Canadians can bid online on hundreds of auction items, generously donated from partners across the country, including weekend getaways, phones and tablets, tickets to sporting events and signed memorabilia. Since the inaugural Friendly Future Online Action in 2021, the Foundation has raised more than $250,000 through this event in support of charities across Canada that address youth mental health and foster a sense of belonging.

 TELUS Friendly Future Foundation along with TELUS’ 13 Canadian Community Boards collaborate to enhance the lives of two million youth annually. Last year alone, the Foundation provided more than $10 million in grant funding to more than 500 charitable organizations across the country, including Big Brothers Big Sisters CanadaCovenant House and Step Stones for Youth.

The Friendly Future Online Auction runs until November 7. To learn more about the auction, including how to bid or make a donation, visit 

TELUS Friendly Future Foundation launches new $50 million TELUS Student Bursary Fund

Posted in Commentary with tags on October 11, 2023 by itnerd

Today, TELUS Friendly Future Foundation announced the launch of Canada’s largest bursary fund: the TELUS Student Bursary, supporting students facing financial barriers impacting their ability to enroll or continue their education. Created through a $25 million endowment gift from TELUS, along with an additional $25 million commitment in fundraising from TELUS Friendly Future Foundation, TELUS Student Bursaries are awarded annually to youth between the ages of 17 and 29 who are accepted into, or attending, any undergraduate degree or diploma program at any Canadian college, university or polytechnic institute, enabling youth across the country to access higher education.

While education opens doors to a brighter future, unfortunately not all youth have the resources needed to attend college or university. Recent reports state that 75 per cent of students find it very hard to afford post-secondary education and nearly 1-in-3 students have considered withdrawing from their studies due to financial difficulty. The TELUS Student Bursary program offers bursaries valued at $5K for university students and $3K for college students, helping break down financial barriers and further empowering youth to thrive and reach their full potential. 

Aligning with the start of the 2023–2024 school year, TELUS Friendly Future Foundation awarded its first round of bursary recipients to more than 400 students across the country. Pulling from their own personal experiences, ranging from immigrating to Canada, to navigating the foster-care system and experiencing social injustice, these are the social impact leaders of tomorrow that will be driving climate action, advancing Reconciliation, advocating for human rights, and uplifting marginalized communities across the country and around the world.

By the end of 2023, TELUS Friendly Future Foundation will have provided $2 million worth of bursaries to students attending post-secondary institutions across Canada and through select post-secondary partners including University of Victoria, Northern Alberta Institute of Technology (NAIT), Humber College, McGill University and Indspire, a national Indigenous registered charity that invests in the education of First Nations, Inuit and Métis peoples. In addition to financial support for their education, the TELUS Student Bursary seeks to help alleviate some of the additional challenges facing students such as affordability and career opportunities. Bursary recipients have access to free mobility and internet plans through TELUS’ Mobility for Good and Internet for Good programs, as well as mentoring, networking and other career development opportunities throughout their schooling and post-graduation, helping enable their ongoing professional success. 

The next student bursary application window will open in spring, 2024. To learn more, visit

Avoiding back-to-school scams: Tips and Tricks From TELUS

Posted in Commentary with tags , on September 19, 2023 by itnerd

The back-to-school season is a prime time for fraudsters to target students and families as they gear up for the year. From scholarship scams, to fraudulent websites to acquire personal information, and even the sharing of back-to-school photos online, Canadians may be more susceptible to fall victim than they think. To help you to protect yourself, I did an interview with Leigh Tynan, Director of TELUS Online Security who was kind enough to provide tips and advice on this front:

  1. What is the current state of cybercrime in Canada? 

Fraud is on the rise — losses reported to the Canadian Anti-Fraud Centre reached an all-time high of $531 million in 2022, a 38 per cent increase from the previous year. That’s with only an estimated five per cent of victims actually filing a report, so the losses are likely much higher. Our lives have become increasingly digital and fraudsters are continuously looking to capitalize on that, finding new ways to scam Canadians. 

  1. What risks in particular do you feel Canadians are more susceptible to during back-to-school season? 

The back-to-school season can be a prime time for cybercrime given the increase of sharing our personal and financial information. This includes buying laptops, school supplies, clothes and books online. Plus, university students are likely getting a credit card for the first time or opening up a bank account in their own name.

Whenever we share our personal information, we risk that information being exposed. Identity thieves can use this information to access our accounts or impersonate us in things like credit applications. 

  1. Why do you feel it is important to stay up to date on cybersecurity during this time?

While scams used to be easy to spot, tactics have become increasingly believable—scammers will take the time to browse your social media accounts in order to impersonate someone you know, with the goal of tricking you into revealing sensitive personal info. Cybercriminals are also using technology like A.I. to evolve their tactics. 

It’s important to take various measures to help protect our identity. You should be suspicious if the offer seems too good to be true, it comes from an unfamiliar email domain, you’re being asked to share personal information or you’re prompted to ‘click’ to make a payment. Scammers will often put pressure on their victims and are getting very targeted with their approach. Take the time to carefully review the information at hand, even if it seems relevant to you. 

Services like TELUS Online Security will actually notify you if your info has been found on the dark web or if suspicious activity occurs in your credit file. Check if your personal information has been exposed on the dark web with a free scan at It’s a preview of a valuable feature from TELUS Online Security that detects and alerts subscribers whenever their information may have been leaked.

  1. The digital landscape is constantly evolving – what are some of the most common scams that Canadians should be aware of right now, specifically those surrounding the back-to-school season? 

Scams have become increasingly prevalent and sophisticated. The Canadian Anti-Fraud Centre has a great list of the top 10 frauds targeting Canadians.  A few of note include:

  • Spear phishing: when a fraudster poses as a trusted source to convince victims to divulge confidential data. It used to be easy to identify—with emails or texts riddled with spelling errors and unnatural requests—but scams are getting more sophisticated. Social media is another prime opportunity for phishing: for instance, fraudsters can easily create a fake Facebook profile pretending to be one of your friends, and then attempt to convince you to share private data using information that’s readily available, and often public, on social media.
  • Shopping scams: when scammers set up websites offering low-cost items like school supplies. Consumers enter their credit card information and complete their purchases, then the items they order never arrive. The scammers, though, now have their credit card information and can use it to rack up unauthorized purchases.
  • Scholarship scams: when cybercriminals ask for a small scholarship application fee to collect your information. While the fee might be small, profits add up for the scammer.  Another common example could be receiving an email notifying you that you’ve won a scholarship but must pay a redemption fee. 
  • Personal Information scams: when a scammer pretends to be from a business, government agency, bank or utility company and asks you to verify your personal information. They may request your name, address, birth date, or account information, then use it to impersonate you. 

It’s important to note that no organization is immune to a data breach. Beware of suspicious messages and requests for information. 

  1. How can Canadians educate themselves on cybercrime and security, and what measures can they take to better protect themselves?

I always recommend educating yourself as best you can. We wouldn’t consider leaving our homes without locking the doors, so why wouldn’t we treat our most valuable possession—our identity—the same way? The good news is that there are many educational resources to help us navigate the internet more safely, including the Canadian Anti-Fraud Centre and TELUS Wise, a free digital literacy education program that offers informative workshops and resources for Canadians of all ages. 

Other ways to help protect yourself include:

  • Creating complex, unique passwords for every login. 
  • Using a VPN while on unsecured networks like public Wi-Fi, especially while sharing sensitive info online. 
  • Ensuring your Wi-Fi network is protected by encryption. 
  • Locking down the privacy settings for your social media accounts and being careful who you let in.
  • Monitoring your financial accounts to spot any unauthorized transactions. 

For better peace of mind, consider comprehensive protection like TELUS Online Security, a multi-layered solution that helps protect your identity and connected devices. Not only does it help prevent threats with 24/7 global threat monitoring and a secure VPN, it also alerts you when you might be at greater risk. If you fall victim to identity theft, you’d be paired with a dedicated specialist to support you throughout the restoration process, and you’d be covered for up to $1 million in related expenses. Plus, it offers 24/7 live support with a team that specializes in cyber safety assistance. 

  1. Say someone falls victim to a scam – what steps should they take to mitigate as much risk as possible? 

If you think you may have been targeted by a scam or hack, stop all communication with the scammer and report it to your local police and the Canadian Anti-Fraud Centre. You should also notify your financial institutions and businesses where your information may have been compromised. Additionally, change your passwords and strengthen the security of your accounts, such as using two-factor authentication. In today’s world, where so much of our information is shared digitally, it’s critical to take these measures to help minimize the consequences of being scammed or hacked.