Archive for Telus

TELUS Becomes The First Tech Company In Canada To Publicly Commit To An Indigenous Reconciliation Action Plan

Posted in Commentary with tags on November 29, 2021 by itnerd

Today, TELUS released its 2021 Reconciliation and Indigenous Connectivity Report, an evolution from the annual connectivity report that shares inspiring stories of the transformative benefits that connectivity brings to newly connected Indigenous communities. This year’s report also includes TELUS’ first-ever Indigenous reconciliation action plan. Guided by Indigenous voices and Indigenous-led frameworks of reconciliation, TELUS has proudly formalized our commitment to reconciliation, becoming the first technology company in Canada to develop and launch a public Indigenous reconciliation action plan. 

In 2021, TELUS connected 48 Indigenous lands to our advanced broadband networks and 382 Indigenous lands to the transformative power of 5G. In support of their continued efforts to connect Indigenous communities to the life-changing power of high speed internet and mobility solutions, TELUS developed its Indigenous reconciliation strategy and Indigenous reconciliation action plan through an inclusive, culturally relevant process. The plan was guided by Indigenous voices and frameworks of reconciliation, and leverages their core competencies with an emphasis on meeting the needs of the diverse Indigenous communities in the areas they serve. TELUS hosted two rounds of engagement over 18 sessions with Indigenous leaders, Elders, subject matter experts, and Indigenous team members from across their serving areas, and they are committed to having this manner of engagement as a cornerstone of TELUS’ actions moving forward. 

TELUS’ Indigenous reconciliation action plan identifies four pillars where they believe they can drive meaningful change and includes measurable targets and timelines for each. Their short-term action plan targets include:

  • Connectivity: Connecting an additional 20 communities to broadband by 2023
  • Enabling social outcomes: Launching the $1 million TELUS Indigenous Communities Fund, which provides grants of up to $50,000 to Indigenous-led organizations focused on mental health and well-being, language and cultural revitalization, access to education, and/or community building 
  • Cultural responsiveness & relationships: Working with Indigenous educators to develop and deliver e-learning material and ensuring learning opportunities and resources are available and accessible to TELUS team members
  • Economic reconciliation: Achieving Bronze Progressive Aboriginal Relations status by demonstrating sustained leadership in their commitment to working with Indigenous businesses and prosperity in Indigenous communities by 2024

In 2022, an Indigenous advisory council consisting of Indigenous leaders, subject matter experts, and Elders within their serving areas will be established to provide ongoing advice and guidance on the implementation of TELUS’ reconciliation actions. To ensure Indigenous ways of knowing are implemented throughout the organization, the advisory council will monitor the progress of TELUS’ Indigenous strategies and provide guidance for effective implementation of TELUS’ commitments and targets outlined in the annual Indigenous reconciliation and connectivity report and internal Indigenous reconciliation action plans. Every year, the Indigenous reconciliation action plan will be evaluated and refreshed in collaboration with the Indigenous advisory council.

To further their commitments, TELUS has embarked on the Canadian Council for Aboriginal Business’ Progressive Aboriginal Relations certification program, the premier corporate social responsibility program with an emphasis on Indigenous relations. 

In addition to the Indigenous reconciliation action plan, the report shares stories of connectivity from Indigenous communities and the projects and benefits that have been made possible by reliable connectivity. Stories vary from utilizing modern technology to maintaining culture through language classes, to supporting wetland rehabilitation to local, community based job creation and training opportunities. The report also highlights TELUS’ collaborations with communities and Indigenous organizations with an emphasis on supporting, developing, and expanding programs that look beyond connectivity to enable social outcomes for communities for longer-term prosperity and success.

By the numbers:

  • 240 Indigenous communities serviced by TELUS
  • 80,000+ people living in Indigenous communities with access to the TELUS PureFibre network 
  • 91 Indigenous communities and 151 Indigenous Lands connected to TELUS PureFibre/Coax
  • 382 Indigenous lands connected to 5G in 2021
  • 48 Indigenous lands expanded or connected to in 2021 to support social, economic, and education outcomes 

Quotes from community leaders featured in the report: 

To learn more about the commitment by TELUS to reconciliation and to read the 2021 Reconciliation and Indigenous Connectivity Report visit

BREAKING: TELUS And Koodo Have An Outage In Montreal [UPDATE: Alberta Fixed… Montreal Fixed]

Posted in Commentary with tags on November 29, 2021 by itnerd

It has come to light that TELUS and Koodo customers in Montreal may be having issues due to an outage. Both brands took to Twitter to alert their customers. I have the Tweet from TELUS below:

Cable cuts aren’t exactly trivial to fix. But here’s hoping that TELUS and Koodo customers in Montreal get back online soon as we all rely on our mobile phones these days.

Stay tuned for updates as they come.

UPDATE: There’s apparently another outage in progress based on what I see on the TELUS Outage Site. This one is in Alberta:

Hopefully this too gets resolved quickly.

UPDATE #2: The outage in Alberta has been resolved. But as of 9:55PM the one in Montreal has not been resolved. Because this is a cable cut, I expect that outage in Montreal to go on for quite a while yet.

UPDATE #3: The TELUS Outage Site says that the Montreal outage is resolved.

$100-million TELUS Pollinator Fund for Good celebrates one year of supporting new, responsible businesses 

Posted in Commentary with tags on November 23, 2021 by itnerd

Today, the TELUS Pollinator Fund for Good celebrates its one-year anniversary by announcing three new investments in purpose-driven companies across North America: GoodmylkNectar, and Gotcare. Within just 12 months, the $100-million fund has amplified TELUS’ commitment to social capitalism and invested in 10 exciting companies that are making a difference in communities.

As part of the anniversary celebration, the Pollinator Fund is also launching its inaugural impact report highlighting achievements and funding commitments over the last year.

The three new investments launched today include the following:

  • Goodmylk, based in California, is an alternative milk company that uses natural, high quality ingredients to create plant-based milk powders and concentrates designed to help sustain a healthy body and lifestyle.
  • Nectar, based in Montreal, is working to digitize the beekeeping industry with a solution that improves pollinator health and supports responsible agriculture while positively impacting the environment. 
  • Gotcare, based in Toronto, has developed a software solution to efficiently match homecare workers with patients in need, while simultaneously creating higher paying jobs for personal support workers. 

The TELUS Pollinator Fund has already invested in new start-up businesses including EliteGamingLIVE (EGL), Fresh City Farms, Pocket Naloxone, Raven Indigenous Capital Partners, Windmill Microlending, Tidal Vision, and Rhiza Capital.

With driving impact at its core, the Pollinator Fund invests in companies with the greatest potential to scale and generate financial returns, while also providing the support needed for mission-driven teams to create meaningful benefits for those they serve. The Pollinator Fund invests in early stage companies and provides strategic value such as connections and networking that leverage the strength of TELUS in its entirety – much more than just writing a cheque. The Pollinator Fund also supports the UN Sustainable Development Goals by investing in companies and founders that are advancing products and solutions to transform healthcare, caring for our planet, supporting responsible agriculture, and enabling inclusive communities.

Highlights over the last year include:

  • Nearly $20 million invested in new, responsible, and sustainable businesses
  • 60 per cent of investee businesses are based in Canada
  • Advancing diversity, equity, and inclusion: 
    • 50 per cent of portfolio companies are led by Indigenous and racialized people
    • 40 per cent of portfolio companies are led by women

The Pollinator Fund has already been recognized for excellence in social responsibility – not only through the investments across North America, but also by being awarded with theClean50 Awards Top Project award, and being named a finalist for the Reuters Business Awards for Social Impact. With a large base of portfolio companies already, and more to come, the future of social innovation through the Pollinator Fund for Good is promising. 

To learn more about the highlights of the fund and commitments made to date, read theTELUS Pollinator Fund for Good Impact report.

TELUS Adds Accessory Financing To Its Easy Payment Program

Posted in Commentary with tags on October 25, 2021 by itnerd

TELUS is now offering accessory financing when customers purchase accessories in corporate stores to enhance their mobile device experience on our award-winning network while being easy on their wallet.

Accessories from much-loved true wireless headphones to the most advanced smart home products are now eligible for financing through the TELUS Easy Payment program. TELUS’ new and current customers can purchase one, or multiple accessories, valued up to $500 and spread its cost for a period of up to 24 months. Shopping for the latest and greatest in tech is made even easier with the possibility to buy and finance accessories together for a lower upfront payment overall.

This new financing option complements other budget-friendly offers at TELUS, including their Bring-It-Back program, which invites customers to save big upfront on new smartphones when they agree to bring their device back, as well as their Connecting for Good programs which help ensure that even the most vulnerable among us have access to technology.

For more information, visit this webpage for more details: Or find a store.

BREAKING: TELUS/Koodo Has A Wireless Outage In Winnipeg, Ontario & Quebec

Posted in Commentary with tags on October 6, 2021 by itnerd

TELUS at this hour has a significant outage as per this Tweet that appeared on my Twitter timeline:

I tested this with my iPhone as I am a TELUS customer and got a “No Service” notification. So this isn’t good. Checking Twitter illustrates that a whole lot of TELUS and Koodo (the flanker brand of TELUS) customers are very upset. I’ll update this post as I get more info, but from past experience, outages like this don’t get resolved quickly. Thus I suspect the rage from TELUS/Koodo customers will only increase over time.

UPDATE: This affects Public Mobile customers as well.

UPDATE #2: Further testing indicates that I can make phone calls using TELUS WiFi. So if you have that functionality enabled on your phone, and you’re on WiFi, you can still make and receive calls. This document can help you enable it if you don’t already have it enabled.

UPDATE #3: TELUS is now directing customers to the outage page for status updates. Also, some people have emailed me asking why this won’t be a quick fix. Though while I am free to be surprised, I know that mobile phone networks are built to be redundant. That’s why they don’t go down frequently and when they do, it’s an event that captures the attention of many. So whatever happened to TELUS today, it has to be catastrophic. And those sorts of events don’t get fixed quickly. Thus TELUS/Koodo/Public Mobile customers will need to pack their patience.

UPDATE #4: I am surprised. I just checked my phone and saw this:

It seems that the TELUS network is live again. I’m watching closely to see if it stays live.

UPDATE #5: I just received an official statement from TELUS:

TELUS is working to fully recover service after some customers experienced intermittent wireless service issues in parts of Ontario earlier this afternoon. We know how critical connectivity is for our customers, and we sincerely apologize for the service interruption. Further updates can be followed by visiting

I can also say that some people are able to get service back by restarting their device(s). The TELUS outage page has that advice. I would suggest trying that to see if you get your wireless service back.

UPDATE #6: Full service has been restored to all customers

TELUS launches Mobility For Good For Indigenous Women At Risk

Posted in Commentary with tags on October 4, 2021 by itnerd

Today, TELUS announced the launch of Mobility for Good for Indigenous Women at Risk, a new program that provides free smartphones and data plans to Indigenous women who are at risk or surviving violence. As established by Reclaiming Power and Place: The Final Report on Missing Murdered and Indigenous Women, while Indigenous women and girls comprise only 4% of the total female population in Canada, they represent 24% of female homicide victims, and are 12 times more likely to be murdered or go missing than any other women. Developed in partnership and consultation with four Indigenous-led organizations in British Columbia and Alberta; Alberta Native Friendship Centres Association (ANFCA), BC Association of Aboriginal Friendship Centres (BCAAFC), Prince George Native Friendship Centre (PGNFC), and Native Courtworker and Counselling Association of British Columbia (NCCABC), Mobility for Good for Indigenous Women at Risk gives women a critical lifeline to timely emergency services, reliable access to virtual healthcare and wellness resources, and the ability to stay connected to their friends, family, and support networks. 

With the support of their partners, TELUS has already started distributing smartphones and plans to support Indigenous women in B.C and Alberta who are at risk or surviving violence. TELUS has committed to supporting 1,200 Indigenous women in B.C and Alberta and plans to partner with additional Indigenous-led organizations across Canada to expand the reach and impact of this program through 2022. 

TELUS Mobility for Good for Indigenous Women at Risk is part of the TELUS Connecting for Good portfolio of programs that gives marginalized Canadians access to TELUS’ world-leading technology. Additional programs include:

  • TELUS Internet for Good, offering high-speed Internet to qualified low-income families, people in-need living with disabilities and youth transitioning out of care for $9.95 per month
  • TELUS Mobility for Good, offering 20,000 youth transitioning from foster care a free smartphone and fully subsidized 3GB data plan for two years
  • TELUS Mobility for Good for Seniors, offering a subsidized mobility plan and discounted smartphone to low-income seniors receiving the Guaranteed Income Supplement
  • TELUS Tech for Good, empowering Canadians with disabilities to independently use their smartphones and tablets and ultimately improve their quality of life through customized support, training and assistive technology
  • TELUS Health for Good, providing primary care, mental health and addiction support services directly to people in need and living on the streets through TELUS Mobile health clinics operating in 13 communities across Canada.

Last year, TELUS contributed 5% of their pre-tax profits to charitable organizations – a total of $85 million – to build healthier communities, along with more than $150 million in support of Covid-19 related initiatives. For the latest information about the TELUS Connected For Good programs please visit

TELUS launches Reconciliation Commitment

Posted in Commentary with tags on September 28, 2021 by itnerd

This isn’t the usual tech news that I cover, but I thought that it was important enough to share.

TELUS has a longstanding commitment to strengthening relationships with Indigenous Peoples, including First Nations, Métis, and Inuit communities, acknowledging that our work spans many Traditional Territories and Treaty areas. Today, they are proudly launching their Reconciliation Commitment, a defining point in their journey that formalizes their commitment to Reconciliation with Indigenous Peoples. This commitment will act as the foundation upon which they develop and implement their inaugural Indigenous Reconciliation Action Plan later this year, and will inform and direct their corporate initiatives related to Reconciliation moving forward.

Corporate Canada has a significant role to play in the journey of Reconciliation, and at TELUS, they have taken — and continue to take — their responsibility very seriously. They recognize that Reconciliation commitments are only as good as the effort they put into building meaningful, productive, long-term relationships and holding themselves accountable to the commitments they make internally and externally. In formalizing their commitment to Reconciliation with Indigenous Peoples today, they are taking responsibility for constructive, measurable actions throughout their organization and culture in support of Reconciliation.

In partnership with Indigenous Peoples, TELUS is committed to progressing the journey of Reconciliation in a deeply meaningful way and dedicated to fulfilling their role and responsibilities in this regard. Their actions will be informed by:

In alignment with Indigenous Ways of Knowing, they have engaged Indigenous Leaders, Elders, community members, Indigenous professionals, and Indigenous TELUS team members from coast to coast to coast to provide their wisdom in the Reconciliation Commitment.

TELUS is grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. As an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s 94 Calls to Action, they recognize the land and the benefits it provides all of us, and express gratitude to those whose territory we reside on, work on, or are visiting.

We have a collective responsibility to acknowledge our shared history and how it continues to manifest today via ongoing discrimination against First Nations, Métis, and Inuit Peoples. As individuals, leaders and corporations, we must continue to educate ourselves, acknowledge our biases, and actively support Reconciliation.

To learn more about our commitment to Reconciliation visit

Fresh City Farms Raises Impact Capital to Expand Services & Scale Sustainable Food Options for Healthier Communities

Posted in Commentary with tags on September 21, 2021 by itnerd

Fresh City Farms (Fresh City), the award-winning urban farm and omni-channel grocer whose mission is to provide a better life through food, today announced the support of several impact-focused investors. Together with TELUS Pollinator Fund for Good, investment participants also included Good & Well, Dragonfly Ventures, Bennett Church Hill Capital, and other private investors. The funding will help Fresh City expand their services to include faster delivery, improved online experience, and wider product assortment. 

This injection of capital will not only allow the company to invest further in overall organizational infrastructure but also enable Fresh City to build out a new 11-acre urban farming destination in Toronto near Downsview Park bringing its vision of a “co-farming” space to life, while moving the needle on the fight for food justice and accessibility to benefit people who experience systemic forms of marginalization.

TELUS Pollinator Fund for Good is one of the largest global corporate impact funds focusing its investments on for-profit companies and founders committed to driving social innovation. Its mandate is to leverage the power of technology to support environmental, agricultural, and community-minded businesses. 

Founded in 2011 by Ran Goel, Fresh City believes farming can change the world by reintroducing people to how real food is made. Throughout the COVID-19 pandemic, Fresh City has supplied Ontarians with an assortment of fresh, organic produce, chef-inspired prepared foods, freshly baked bread and pastries from Mabel’s Bakery, organic and 100 per cent grass fed meat from The Healthy Butcher and drip coffee from Propeller Coffee. In 2020, the company launched a new store at the corner of Bay and Gerrard streets in Toronto, serving the grocery needs of thousands of front-line workers at nearby hospitals. This opening marked Fresh City’s eighth location across all three brands under the company’s umbrella, and recently expanded to include a Bottle Shop featuring organic and vegan wine, beer, and spirit offerings.

About the TELUS Pollinator Fund for Good

The $100 million TELUS Pollinator Fund for Good is one of Canada’s largest corporate impact funds, and will focus its investment on for-profit companies and founders committed to driving social innovation. The TELUS Pollinator Fund for Good is an extension of TELUS’ long-standing commitment to leveraging the power of technology to drive positive social and environmental outcomes for all Canadians by funding the development of solutions for transforming healthcare, caring for our planet, supporting responsible agriculture and enabling inclusive communities. To learn more about the TELUS Pollinator Fund for Good, please visit:

About Fresh City

Fresh City is an award-winning urban farm and omni-channel retailer whose mission is to create a better life through food. Fresh City delivers organic produce, prepared foods, and bespoke meats to thousands of Greater Toronto Area families weekly. Chef-inspired meals, salads, snacks and breakfasts are prepared from scratch daily.

In 2018, Fresh City acquired Mabel’s Bakery, a popular bakery in Toronto producing artisan breads and pastries, and shortly after acquired The Healthy Butcher, a pioneer in organic and 100% grass-fed beef, in 2019. With eight retail locations between the three brands, Fresh City continues to bring makers and eaters together to deliver a food experience that respects our bodies, our planet, and our shared tomorrow.

For more information, please visit:

The iPhone 13 & iPhone 13 Pro Are Now Available For Pre-Order From TELUS

Posted in Commentary with tags , on September 17, 2021 by itnerd

TELUS will offer the best-ever lineup of iPhone and iPad, including the innovative and elegant iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13, and iPhone 13 mini, on the fastest network in Canada. Redesigned inside and out, iPhone 13 Pro and iPhone 13 Pro Max introduce the most advanced pro camera system ever on iPhone, Super Retina XDR display with ProMotion, improved battery life, the Apple-designed A15 Bionic chip with 5-core GPU, and an advanced 5G experience. iPhone 13 and iPhone 13 mini feature the most advanced dual camera system ever in iPhone and powerhouse A15 Bionic chip in a sleek and durable design. Customers will be able to pre-order the iPhone 13 lineup on September 17, with availability on September 24. For complete pricing and availability details, please visit

Featuring an advanced 5G experience with more 5G bands, the iPhone 13 lineup works in more places on 5G for greater coverage and performance. Available in four stunning finishes — graphite, gold, silver, and the all-new sierra blue — iPhone 13 Pro and iPhone 13 Pro Max introduce an all-new Super Retina XDR display with ProMotion featuring an adaptive refresh rate up to 120Hz, making the touch experience even faster and more responsive. They also introduce the best battery life ever on iPhone with iPhone 13 Pro Max, lasting up to two and a half hours longer in a day than iPhone 12 Pro Max, a new storage capacity of 1TB, and are protected by the Ceramic Shield front cover, tougher than any smartphone glass. With new Ultra Wide, Wide, and Telephoto cameras, the pro camera system gets its biggest advancement ever capturing stunning photos and video, powered by the Apple-designed A15 Bionic. These technologies enable impressive new photo capabilities like macro photography on the new Ultra Wide camera and up to 2.2x improved low-light performance on the new Wide camera, and new computational photography features like Photographic Styles to personalize the look of images in the Camera app, and Night mode on all cameras. Video takes a huge leap forward, offering Cinematic mode for beautiful depth-of-field transitions, macro video, Time-lapse and Slo-mo, and even better low-light performance. Both models also offer end-to-end pro workflows in Dolby Vision, and for the first time, ProRes, only available on iPhone.

The next generation iPhone 13 and iPhone 13 mini feature a beautiful design with sleek flat edges in five gorgeous new colors — pink, blue, midnight, starlight, and (PRODUCT)RED. Both models feature major innovations including the most advanced dual-camera system ever on iPhone — with a new Wide camera with bigger pixels and sensor-shift optical image stabilization offering improvements in low light photos and videos, a new way to personalize the camera with Photographic Styles, and Cinematic mode, which brings a new dimension to video storytelling. Equipped with the Apple designed A15 Bionic, iPhone 13 and iPhone 13 mini also boast super-fast performance and power efficiency, longer battery life, a brighter Super Retina XDR display that brings content to life, incredible durability with the Ceramic Shield front cover, double the entry-level storage at 128GB, an industry-leading IP68 rating for water resistance, and an advanced 5G experience.

By the end of the year, more than 70% of the Canadian population will experience TELUS’ blazing fast 5G network. In Opensignal’s first Canada 5G User Experience Report 2021, which analyzed Canada’s next-generation networks, TELUS took home six awards including Fastest 5G Download and Upload Speeds, Best 5G Video Experience, Best Voice App Experience and Best 5G Availability nationwide. Additionally, TELUS recently earned the top spot in Ookla’s 2021 Fastest Mobile Network Speedtest Awards for the fifth year in a row, inclusive of both download and upload speeds. These achievements, along with the numerous, sustained accolades TELUS has earned over the years, showcase the strength and speed of TELUS’ global-leading mobile network. 

TELUS and Koodo customers who purchase an iPhone 13 are eligible to receive up to six months free of Apple TV+ and Apple Arcade. This offer is only available at TELUS to new customers as well as existing customers who upgrade their device. 

TELUS customers can also take advantage of our Bring-It-Back program and receive up to $810 off depending on the device, when they agree to return it in good working condition to TELUS at the end of their two-year term. To save even more, customers can sign up for TELUS’ Trade-In Program, where customers will receive a credit for their old device, up to $825.

For more details on pricing and data plans, please visit The iPhone 13 lineup will also be available at Koodo on 4G LTE. 

TELUS Ventures Recognized As A Global Leader In Diversity & Inclusion 

Posted in Commentary with tags on September 14, 2021 by itnerd

TELUS Ventures, the strategic investment arm of TELUS and one of Canada’s most active corporate venture capital (CVC) funds, has been awarded the Diversity VC Standard Level 2 certification for its work in advancing diversity and inclusion in the global VC and CVC industry. 

The Diversity VC Standard is an assessment and certification process that sets a benchmark for best practices in Diversity and Inclusion (D&I) in venture capital (VC) and sends a signal to the rest of the ecosystem that a fund follows D&I best practices. TELUS Ventures is the first Canadian VC and first North American CVC to receive Diversity VC’s Level 2 certification, given to funds recognized as leading the charge on D&I policies. 

TELUS Ventures is ahead of the curve as one of the few active VCs in Canada ensuring its portfolio companies hold themselves to the same high standard. 

With the strong belief that diversity and inclusion also builds more innovative and successful companies, TELUS Ventures provides its portfolio companies with access to tools, resources, and networks to succeed in their own diversity and inclusion initiatives based on best practice and industry experience. This includes: 

  • Establishing partnerships with diversity and inclusion organizations, such as Black Innovation Capital and the DMZ’s Black Innovation Program
  • Promoting internal programs and policies to minimize bias during the investment process
  • Setting and measuring diversity and inclusion-related goals included in the fund’s investment strategy
  • Assessing diversity and inclusion throughout the portfolio annually

The Diversity VC Standard was launched on 9th September 2020 pioneered by 15 leading funds across Europe and Canada to provide VCs with the tools and recommended practices they need to open their networks and make funding available to underrepresented founders, as well as the resources needed to cultivate an environment where founders and colleagues from all backgrounds feel they belong in the industry and the ecosystem. The Diversity VC Standard is powered by Diversity VC, a not-for-profit dedicated to advancing D&I in venture capital, and Diversio, the people intelligence platform that measures, tracks, and improves diversity & inclusion. For more information, please visit

As the strategic investment arm of TELUS Corporation, TELUS Ventures is one of Canada’s most active corporate venture capital funds. TELUS Ventures invests globally in companies from Seed to Pre-IPO with a focus on innovative technologies such as AgTech, HealthTech, Connected Consumer, IoT, AI, and Security to actively drive new solutions across the TELUS ecosystem. Led by a team of experienced operators, investors and executives, the Ventures team is passionate about creating positive social impact through financial tools and has invested in more than 90 companies since inception. For more information please visit