Lenovo Angers Canadians After Online Pricing Error [UPDATED]
Say you spot a great deal online for a laptop and you try to buy it. You get your credit card and process the order which ends with your credit card being billed. Then a day or so later you get an e-mail saying the order is cancelled because the price is wrong. But you notice that the offer is still online. What gives?
That’s what Canadians are saying after Lenovo offered up a laptop that was regularly $1389 for $279. Here’s what the CBC had to say:
Over the weekend and into Monday, Lenovo’s website was offering a special price for the Y410P laptop of $279 — the regular price is $1,389.
Consumers were asked to enter the rebate code “DOORCRASHER” to access the deal. Many did, and received emails confirming their orders and processing payment, only to receive another email from the company later on informing them that the deal had been offered in error.
Now the company says that this was an error and has offered up $100 to affected consumers. But that hasn’t stopped consumers from being mad:
“Even upwards to 12 hours afterwards, the website was still fully functional and allowing more orders to be placed,” customer Calvin Leung told CBC News.
“We believe that Lenovo should honour their pricing advertisement since they have already taken our money and kept the advertisement up for longer than an acceptable amount of time considering it occurred on business days,” Leung added.
“Not only did Lenovo charge people’s credit cards, but [they] have baited consumers to get their credit card and personal information,” customer Emilio Lutchman said.
And if you take a look online, the rage is evident. Simply search for the hashtag #lenovogate on Twitter and you’ll find stuff like this:
Lenovo has a major problem on its hands. One that looks like it isn’t going to go away soon. I suspect that they will have to do much better than offer up $100 to appease those who were affected by this pricing error.
So Lenovo, will you do the right thing?
UPDATE: Lenovo has done this before in Australia and in China as evidenced by this video:
In terms of the latter, they honored the price that they posted and it cost them $16 million. So one wonders why Canadians are not afforded the same respect.
This entry was posted on May 28, 2014 at 6:49 am and is filed under Commentary with tags Lenovo. You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
Lenovo Angers Canadians After Online Pricing Error [UPDATED]
Say you spot a great deal online for a laptop and you try to buy it. You get your credit card and process the order which ends with your credit card being billed. Then a day or so later you get an e-mail saying the order is cancelled because the price is wrong. But you notice that the offer is still online. What gives?
That’s what Canadians are saying after Lenovo offered up a laptop that was regularly $1389 for $279. Here’s what the CBC had to say:
Over the weekend and into Monday, Lenovo’s website was offering a special price for the Y410P laptop of $279 — the regular price is $1,389.
Consumers were asked to enter the rebate code “DOORCRASHER” to access the deal. Many did, and received emails confirming their orders and processing payment, only to receive another email from the company later on informing them that the deal had been offered in error.
Now the company says that this was an error and has offered up $100 to affected consumers. But that hasn’t stopped consumers from being mad:
“Even upwards to 12 hours afterwards, the website was still fully functional and allowing more orders to be placed,” customer Calvin Leung told CBC News.
“We believe that Lenovo should honour their pricing advertisement since they have already taken our money and kept the advertisement up for longer than an acceptable amount of time considering it occurred on business days,” Leung added.
“Not only did Lenovo charge people’s credit cards, but [they] have baited consumers to get their credit card and personal information,” customer Emilio Lutchman said.
And if you take a look online, the rage is evident. Simply search for the hashtag #lenovogate on Twitter and you’ll find stuff like this:
https://twitter.com/TMLJonathan/status/471603268742037504
https://twitter.com/KevinAsana0228/status/471533336134164481
Lenovo has a major problem on its hands. One that looks like it isn’t going to go away soon. I suspect that they will have to do much better than offer up $100 to appease those who were affected by this pricing error.
So Lenovo, will you do the right thing?
UPDATE: Lenovo has done this before in Australia and in China as evidenced by this video:
In terms of the latter, they honored the price that they posted and it cost them $16 million. So one wonders why Canadians are not afforded the same respect.
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This entry was posted on May 28, 2014 at 6:49 am and is filed under Commentary with tags Lenovo. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.