You know, after this incident where Lenovo made a pricing “mistake” and this incident where Lenovo shipped computers with malware, my opinion of the company isn’t good. It’s taken another dip today when I read this story about Lenovo apparently shipping computers to customers knowing that they were defective:
When the Lenovo LaVie Z superlight laptop was introducedduring CES 2015, it was among the hottest products at the show. So when we were finally able to order the LaVie Z 360 (we buy all the computers we test), we were looking forward to getting it into the lab. What arrived instead was a letter from the company apologizing for some flaws with the new product.
And:
The letter, which CR received by e-mail, explained that Lenovo had made “a couple missteps” in its “haste to bring the product to market.” Apparently, when the computer is used in tent mode, the display doesn’t auto-rotate. Yep, that means you’d see an upside-down image. The letter explained that you could use Windows commands to fix that, but that “this is not a great user experience.”
And that’s not all, Lenovo continued. In stand mode, the keyboard doesn’t automatically deactivate. “A user may be okay in Stand Mode with LaVie Z lying flat on a table, but if it were on your lap for example, the keys may depress and once again cause an unsatisfactory user experience.” Yes, we agree: That would be unsatisfactory.
Now here’s the kicker. Here’s what Lenovo is going to do about it:
This all seemed like a prelude to an announcement that shipments were being delayed for a couple of weeks while the problems were fixed. Not so. In reality, Lenovo was planning to ship the computers as is—while refunding 5 percent of the cost.
So, Lenovo is shipping computers that they know to be defective and they don’t plan on fixing them. At least, not at present. Instead, you get a 5% refund. Am I the only one who is underwhelmed by this?
One wonders if this company is serious in terms of treating its customers well and staying in business.
Users Of Lenovo Laptops Need To Update Their BIOS Firmware ASAP To Avoid Getting Pwned
Posted in Commentary with tags Lenovo on April 19, 2022 by itnerdAccording to researchers at ESET have discovered that over 100 Lenovo laptop models have bugs in their UEFI BIOS firmware that allow threat actors to disable the protection for the SPI flash memory chip where the UEFI firmware is stored and to turn off the UEFI Secure Boot feature, which ensures the system loads at boot time only code trusted by the Original Equipment Manufacturer:
ESET researchers have discovered and analyzed three vulnerabilities affecting various Lenovo consumer laptop models. The first two of these vulnerabilities – CVE-2021-3971, CVE-2021-3972 – affect UEFI firmware drivers originally meant to be used only during the manufacturing process of Lenovo consumer notebooks. Unfortunately, they were mistakenly included also in the production BIOS images without being properly deactivated. These affected firmware drivers can be activated by attacker to directly disable SPI flash protections (BIOS Control Register bits and Protected Range registers) or the UEFI Secure Boot feature from a privileged user-mode process during OS runtime. It means that exploitation of these vulnerabilities would allow attackers to deploy and successfully execute SPI flash or ESP implants, like LoJax or our latest UEFI malware discovery ESPecter, on the affected devices.
This was reported to Lenovo and a security advisory has been put out with the following advice:
Update system firmware to the version (or newer) indicated for your model in the Product Impact section.
The list isn’t small as it has over 100 notebooks on it. But if your Lenovo notebook is on that list, you need to update your BIOS firmware ASAP because now that this is out there, threat actors will be trying to pwn all they can before updates are widely installed.
Leave a comment »