If I were the CEO of a cable company, I would show the the numerous customer service fails from Comcast to my employees and then say “don’t be like Comcast.” I guess if that was done over at Time Warner Cable, someone missed this. That’s because this happened. In short, Time Warner Cable customer Esperanza Martinez got a letter from Time Warner Cable which starts out with “Dear C**t Martinez”. I’ll leave you to fill in the blanks.
Time Warner Cable has since apologized to her and given her a free year of service for TV and Internet. But I wonder if this is a sign of things to come? You see Time Warner Cable and Comcast are working on a merger. Both have really crappy customer service, but Comcast until today was far worse than Time Warner Cable. I guess Time Warner Cable has decided to match the crappy levels of customer service that Comcast has exhibited for years. Pity.
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This entry was posted on February 19, 2015 at 8:55 pm and is filed under Commentary with tags Customer Service, Time Warner Cable. You can follow any responses to this entry through the RSS 2.0 feed.
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TWC Does The Impossible… Their Customer Service Sucks More Than Comcast
If I were the CEO of a cable company, I would show the the numerous customer service fails from Comcast to my employees and then say “don’t be like Comcast.” I guess if that was done over at Time Warner Cable, someone missed this. That’s because this happened. In short, Time Warner Cable customer Esperanza Martinez got a letter from Time Warner Cable which starts out with “Dear C**t Martinez”. I’ll leave you to fill in the blanks.
Time Warner Cable has since apologized to her and given her a free year of service for TV and Internet. But I wonder if this is a sign of things to come? You see Time Warner Cable and Comcast are working on a merger. Both have really crappy customer service, but Comcast until today was far worse than Time Warner Cable. I guess Time Warner Cable has decided to match the crappy levels of customer service that Comcast has exhibited for years. Pity.
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This entry was posted on February 19, 2015 at 8:55 pm and is filed under Commentary with tags Customer Service, Time Warner Cable. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.