If I were the CEO of a cable company, I would show the the numerous customer service fails from Comcast to my employees and then say “don’t be like Comcast.” I guess if that was done over at Time Warner Cable, someone missed this. That’s because this happened. In short, Time Warner Cable customer Esperanza Martinez got a letter from Time Warner Cable which starts out with “Dear C**t Martinez”. I’ll leave you to fill in the blanks.
Time Warner Cable has since apologized to her and given her a free year of service for TV and Internet. But I wonder if this is a sign of things to come? You see Time Warner Cable and Comcast are working on a merger. Both have really crappy customer service, but Comcast until today was far worse than Time Warner Cable. I guess Time Warner Cable has decided to match the crappy levels of customer service that Comcast has exhibited for years. Pity.
TWC Does The Impossible… Their Customer Service Sucks More Than Comcast
Posted in Commentary with tags Customer Service, Time Warner Cable on February 19, 2015 by itnerdIf I were the CEO of a cable company, I would show the the numerous customer service fails from Comcast to my employees and then say “don’t be like Comcast.” I guess if that was done over at Time Warner Cable, someone missed this. That’s because this happened. In short, Time Warner Cable customer Esperanza Martinez got a letter from Time Warner Cable which starts out with “Dear C**t Martinez”. I’ll leave you to fill in the blanks.
Time Warner Cable has since apologized to her and given her a free year of service for TV and Internet. But I wonder if this is a sign of things to come? You see Time Warner Cable and Comcast are working on a merger. Both have really crappy customer service, but Comcast until today was far worse than Time Warner Cable. I guess Time Warner Cable has decided to match the crappy levels of customer service that Comcast has exhibited for years. Pity.
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