If I were the CEO of a cable company, I would show the the numerous customer service fails from Comcast to my employees and then say “don’t be like Comcast.” I guess if that was done over at Time Warner Cable, someone missed this. That’s because this happened. In short, Time Warner Cable customer Esperanza Martinez got a letter from Time Warner Cable which starts out with “Dear C**t Martinez”. I’ll leave you to fill in the blanks.
Time Warner Cable has since apologized to her and given her a free year of service for TV and Internet. But I wonder if this is a sign of things to come? You see Time Warner Cable and Comcast are working on a merger. Both have really crappy customer service, but Comcast until today was far worse than Time Warner Cable. I guess Time Warner Cable has decided to match the crappy levels of customer service that Comcast has exhibited for years. Pity.
Related
This entry was posted on February 19, 2015 at 8:55 pm and is filed under Commentary with tags Customer Service, Time Warner Cable. You can follow any responses to this entry through the RSS 2.0 feed.
You can leave a response, or trackback from your own site.
TWC Does The Impossible… Their Customer Service Sucks More Than Comcast
If I were the CEO of a cable company, I would show the the numerous customer service fails from Comcast to my employees and then say “don’t be like Comcast.” I guess if that was done over at Time Warner Cable, someone missed this. That’s because this happened. In short, Time Warner Cable customer Esperanza Martinez got a letter from Time Warner Cable which starts out with “Dear C**t Martinez”. I’ll leave you to fill in the blanks.
Time Warner Cable has since apologized to her and given her a free year of service for TV and Internet. But I wonder if this is a sign of things to come? You see Time Warner Cable and Comcast are working on a merger. Both have really crappy customer service, but Comcast until today was far worse than Time Warner Cable. I guess Time Warner Cable has decided to match the crappy levels of customer service that Comcast has exhibited for years. Pity.
Share this:
Like this:
Related
This entry was posted on February 19, 2015 at 8:55 pm and is filed under Commentary with tags Customer Service, Time Warner Cable. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.