….. And there was good and bad in this repair. The good was that it took 8 days to repair. They quoted 10. They also repaired it right from what I tell. I am no longer able to reproduce the issue when I tested it in the Apple Store. I also took the opportunity to download and install OS X 10.10.5 and iTunes 12.2 on their WiFi while I was testing it.
The bad? When I called in after 5 days to check on the status, they had no info at first. Then they admitted that they hadn’t looked at it. Now if they said from the get go that they had not looked at it, I would have been fine with that. But the fact that they didn’t really rubbed me the wrong way. The other thing was that I was able to determine that they started looking at it an hour after I called thanks to Undercover which reported when the computer connected to the Internet. When I followed up the next day, they said that they were waiting for parts. You’ll recall in my original post that they said that parts were in stock. When I pressed them on it, they finally admitted that because I had a high resolution antiglare screen, they had to order it. The parts that they had in stock were the stock screens, and they chose that one without realizing what I had. Clearly the so called “Geniuses” need to pay attention to the details. Also, if they had just admitted that they screwed up, I would feel better than I do now.
Net result, The Apple Store did some good things and some bad things in the process of repairing my MacBook Pro. Clearly they need to improve their processes. They should also improve their quality as this particular MacBook Pro seeing as my MacBook Pro has been in for repairs on several occasions. Now this current one is about to be replaced and I hope my next one is much more reliable.
UPDATE: I just checked Undercover’s online portal and my MacBook Pro caught a few pictures of the area behind the wall in the Apple Store where computers get repaired:
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This entry was posted on August 13, 2015 at 10:06 pm and is filed under Commentary with tags Apple. You can follow any responses to this entry through the RSS 2.0 feed.
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So I Got My MacBook Pro Back….. [UPDATED]
….. And there was good and bad in this repair. The good was that it took 8 days to repair. They quoted 10. They also repaired it right from what I tell. I am no longer able to reproduce the issue when I tested it in the Apple Store. I also took the opportunity to download and install OS X 10.10.5 and iTunes 12.2 on their WiFi while I was testing it.
The bad? When I called in after 5 days to check on the status, they had no info at first. Then they admitted that they hadn’t looked at it. Now if they said from the get go that they had not looked at it, I would have been fine with that. But the fact that they didn’t really rubbed me the wrong way. The other thing was that I was able to determine that they started looking at it an hour after I called thanks to Undercover which reported when the computer connected to the Internet. When I followed up the next day, they said that they were waiting for parts. You’ll recall in my original post that they said that parts were in stock. When I pressed them on it, they finally admitted that because I had a high resolution antiglare screen, they had to order it. The parts that they had in stock were the stock screens, and they chose that one without realizing what I had. Clearly the so called “Geniuses” need to pay attention to the details. Also, if they had just admitted that they screwed up, I would feel better than I do now.
Net result, The Apple Store did some good things and some bad things in the process of repairing my MacBook Pro. Clearly they need to improve their processes. They should also improve their quality as this particular MacBook Pro seeing as my MacBook Pro has been in for repairs on several occasions. Now this current one is about to be replaced and I hope my next one is much more reliable.
UPDATE: I just checked Undercover’s online portal and my MacBook Pro caught a few pictures of the area behind the wall in the Apple Store where computers get repaired:
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This entry was posted on August 13, 2015 at 10:06 pm and is filed under Commentary with tags Apple. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.