Apple has a major PR disaster on it’s hands as users have been experiencing an issue with some Mac App Store apps displaying a “damaged” error when opened since late Wednesday. The issue has affected popular apps such as 1Password, Acorn, Byword, DaisyDisk and Tweetbot. Here are some details from The Guardian:
Applications downloaded from the Mac App Store were temporarily unavailable from 10pm UK time, when a security certificate expired, five years after its creation, with no replacement immediately available.
Even once Apple fixed the error, issuing a new certificate for the apps (with an expiry date of April 2035, this time), users were still faced with problems. Those who could not connect to the internet couldn’t verify the new certificate, while those who had forgotten their password or couldn’t log in to iCloud for some other reason are also unable to use the downloaded apps until they can log in to the service.
Some were forced to delete and then reinstall every app they had bought or downloaded from the App Store, before they could be used, taking to Twitter to vent their frustrations.
Well, that’s not a minor screw up. One has to assume that someone who was responsible for the validity of this certificate was asleep at the switch and has likely been fired….. And if they haven’t they should be. Apple at this point has not commented on this, but they need to in my opinion as this is not a minor incident and users need to get a clear explanation from Apple as to why this happened and why it will not ever happen again.
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This entry was posted on November 12, 2015 at 12:13 pm and is filed under Commentary with tags Apple. You can follow any responses to this entry through the RSS 2.0 feed.
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Mac Users Rage As Expired Certificates Kill App Store Apps
Apple has a major PR disaster on it’s hands as users have been experiencing an issue with some Mac App Store apps displaying a “damaged” error when opened since late Wednesday. The issue has affected popular apps such as 1Password, Acorn, Byword, DaisyDisk and Tweetbot. Here are some details from The Guardian:
Applications downloaded from the Mac App Store were temporarily unavailable from 10pm UK time, when a security certificate expired, five years after its creation, with no replacement immediately available.
Even once Apple fixed the error, issuing a new certificate for the apps (with an expiry date of April 2035, this time), users were still faced with problems. Those who could not connect to the internet couldn’t verify the new certificate, while those who had forgotten their password or couldn’t log in to iCloud for some other reason are also unable to use the downloaded apps until they can log in to the service.
Some were forced to delete and then reinstall every app they had bought or downloaded from the App Store, before they could be used, taking to Twitter to vent their frustrations.
Well, that’s not a minor screw up. One has to assume that someone who was responsible for the validity of this certificate was asleep at the switch and has likely been fired….. And if they haven’t they should be. Apple at this point has not commented on this, but they need to in my opinion as this is not a minor incident and users need to get a clear explanation from Apple as to why this happened and why it will not ever happen again.
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This entry was posted on November 12, 2015 at 12:13 pm and is filed under Commentary with tags Apple. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.