netTALK Customers Find Choosing New Numbers To Be Problematic [UPDATED]
When this dispute between netTALK and Iristel first broke, one of the things that netTALK said was that they would offer up a new number to customers for free and they could keep it if they liked it. I was tipped off a few minutes ago via Twitter that this process is problematic:
@nettalk @The_IT_Nerd @iristel Nettalk still tell lies to canadians customers. Cannot choose another number. pic.twitter.com/84WUHQjtkz
— Martin Cousineau (@couzmart) January 20, 2016
After that Tweet came in, others followed:
https://twitter.com/aherdofllamas/status/689853238733099014
https://twitter.com/aherdofllamas/status/689854418771185664
To find out what the deal is, I sent netTALK this Tweet:
@aherdofllamas @couzmart @iristel @mbishara Perhaps @netTALK could comment on the issues that people have while getting a new number?
— The IT Nerd (@The_IT_Nerd) January 20, 2016
If I hear anything from them, I’ll update this story. But as it stands right now, this appears to be a #fail of epic proportions.
UPDATE: netTALK sent me this Tweet:
@The_IT_Nerd We have added 5,000 numbers and will be adding more through out the day
— NT CONNECT (@ntconnect_) January 20, 2016
I would be interested in hearing from people who are trying to generate new numbers if you are still having trouble. Please e-mail me, leave a comment, or Tweet me.
January 20, 2016 at 1:08 pm
Please refer to PAGE 9 of netTALK’s most recent update of their forum http://forum.nettalk.com/showthread.php?tid=275 . Numbers will be added all day and more have been added in the recent 10 minutes (mostly major Canadian cities to begin with). This is a difficult time for all of us, netTALK customers, and being alarmist when there seems to be a light a the end of the tunnel confuses us in thinking it might be an incoming Freight Train. Please, don’t rock our boat too hard.
I am a simple netTALK customer here and I’m not affiliated with netTALK in any way. I’d like to thank you though for all the updates made since the disruption of service happened.and the ones to come. 🙂
January 20, 2016 at 2:21 pm
Well, can’t even see the “free number change” window on my PC…Maybe should give MagicJack a try…
January 20, 2016 at 3:49 pm
I can buy a new number in BC now (Jan 20 12:48 PST) but no option for a free number…