#Fail: UK Hosting Provider Deletes Customers Sites

When you pay someone to host your website, you never think about what could happen to your site if the provider had some sort of issue. Here’s an example of why you should think long and hard about that. UK hosting and domains provider 123-Reg has been struck by a weekend issue that knocked an unspecified number of VPS customers offline. The company posted a status message saying that the unspecified issues arose on April 16. The alleged cause is one that will get your attention:

123-reg customer, software company INNmaster, contacted The Register directing our attention to its post on the topic, claiming a rogue script had deleted customer sites.

“At 7am on Saturday morning someone at our hosting provider ran a script that had a catastrophic error in it. The result was that the script deleted the servers and websites of all their customers!”

INNmaster’s post says that company has implemented a disaster recovery plan, running up a backup server in a different location, but expresses sympathy for anybody without a proper backup.

This company had a disaster recovery plan. But it sucks to be those who don’t. The bottom line is that you can’t trust a third party to protect your data, thus you have to do it yourself. In the meantime, one has to wonder what sort of “rogue script” could do this level of damage. This is something that 123-reg will have to speak to sooner rather than later.

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