Archive for #fail

#Fail: Worst Phishing E-mail…. EVER

Posted in Commentary with tags on June 27, 2016 by itnerd

In the last ten minutes, I received a phishing e-mail. Now I get these sort of e-mails all the time. But this one that I have screen captured below is the worst one ever.

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The picture in this alleged INTERPOL identity card is of former Canadian Prime Minister Stephen Harper. This may not be obvious to those outside of Canada, but this fraudster is unlikely to get a single Canadian to fall for his scheme. And seeing as this blog has readers around the globe, a lot of other people won’t fall for this scheme either.

If anything deserves a #fail, it’s this.

#Fail: Snapchat Has A Bob Marley Filter To Celebrate 420 Day

Posted in Commentary with tags on April 20, 2016 by itnerd

Today is 420 day. For those of you who don’t smoke cannabis, it celebrates the consumption of the drug and the culture related to it. To celebrate this, Snapchat has a Bob Marley filter. The filter gives you both dreadlocks and digital blackface.

Wow. That is so culturally and racially insensitive. What genius at Snapchat came up with this idea? Did they not think this through seeing as this could go horribly sideways in so many ways? Did they not consider that they’ve taken one of the most influential musicians and reduce his legacy to a pot smoking joke? What in the world could ever convince Snapchat that this was a great idea?

If something deserves a #fail, this does.

 

#Fail: Millennials Keep Credit Card PINs On Their Phones

Posted in Commentary with tags on April 18, 2016 by itnerd

Millennials are supposed to be the tech savy generation as they spend their lives Tweeting, updating their Facebook status and Instagramming. But clearly common sense does not seem to enter their thought process as more than one in five 18-24 year olds (21 per cent) store PINs for credit or debit cards on their smartphones, tablets or laptops, according to research conducted by Equifax in conjunction with Gorkana. That leaves them wide open to fraud. That’s clearly not the best move from a security standpoint and if you read through the article, you’ll see other bad practices as well.

So, let’s say you want to store sensitive info on your phone. What do you do to keep it secure? My suggestion is to use an app like eWallet which encrypts that data. I should also note that iOS 9.3 has encrypted notes as well. Either option is better than having them as notes in your notepad or something similar on your phone.

#Fail: UK Hosting Provider Deletes Customers Sites

Posted in Commentary with tags on April 18, 2016 by itnerd

When you pay someone to host your website, you never think about what could happen to your site if the provider had some sort of issue. Here’s an example of why you should think long and hard about that. UK hosting and domains provider 123-Reg has been struck by a weekend issue that knocked an unspecified number of VPS customers offline. The company posted a status message saying that the unspecified issues arose on April 16. The alleged cause is one that will get your attention:

123-reg customer, software company INNmaster, contacted The Register directing our attention to its post on the topic, claiming a rogue script had deleted customer sites.

“At 7am on Saturday morning someone at our hosting provider ran a script that had a catastrophic error in it. The result was that the script deleted the servers and websites of all their customers!”

INNmaster’s post says that company has implemented a disaster recovery plan, running up a backup server in a different location, but expresses sympathy for anybody without a proper backup.

This company had a disaster recovery plan. But it sucks to be those who don’t. The bottom line is that you can’t trust a third party to protect your data, thus you have to do it yourself. In the meantime, one has to wonder what sort of “rogue script” could do this level of damage. This is something that 123-reg will have to speak to sooner rather than later.

#Rogers1Number Turns Into #Fail For Rogers [UPDATED x2]

Posted in Commentary with tags , , on March 16, 2012 by itnerd

Here’s the danger with Social Media. Something you do can easily backfire on you. Case in point, Rogers created a hashtag called #Rogers1Number to promote their new service that extends a Rogers wireless phone number to allow users to video chat, text, and have a common inbox. Great idea. Except that as many people pointed out to me today, it’s being used by ticked off customers to vent about bad service. I just did a search of Twitter and found comments like this:

what happens when there’s a monopoly, craptastic ‘service’ & scamming #Rogers1Number #HATEROGERS

Forget this #Rogers1Number Rogers should focus on products people actually need, and working on developing actual ‘customer service’.

 Rogers doesn’t bill their customers properly. Tried to over bill me by $500 a month. I switched to Bell & had no problems. #Rogers1Number

My advice? Rogers should reach out to each and every person who posted a negative Tweet and see if they can resolve their issue. If they can, I’m guessing that a positive Tweet will appear. That will turn an #fail into a #win. Because this is a #fail for Rogers as it currently stands.

UPDATE: According to The Globe And Mail, Rogers is doing exactly what I suggested:

Keith McArthur, vice-president of social media at Rogers, said this was the first time Rogers had used a promoted tweet and expected that not all comments would be positive.

“We’re seeing the reaction today and we’re listening to it and responding to it,” Mr. McArthur said, adding Rogers would be responding individually to customers who have complained over Twitter.

UPDATE #2: A post has now appeared on Rogers Redboard. I’ll give Rogers points for dealing with this head on, but you have to believe that this #fail really stings as it highlights how much work Rogers has to do to deal with the negative perceptions that people have of them.