Here’s a headache that Microsoft didn’t need right now. Electronics giant Samsung is telling customers not to upgrade to Windows 10. Seriously, that’s what their tech support staff is saying to those who ask. Here’s why:
Samsung’s customers have complained repeatedly during the last 12 months of being either unable to install Microsoft’s operating system on their machines or Windows 10 not working properly with components if they do succeed.
However, with the one-year anniversary fast approaching it seems neither of these tech giants have succeeded in solving these persistent problems.
A Register reader with a Samsung NP-R590 laptop got in touch when he couldn’t install Windows 10 and after he approached Samsung support.
He complained that his Broadcom wireless card does not work with windows 10.
In an email seen by The Register, our reader was told frankly by Samsung:
“Honestly speaking, we don’t suggest installation of Windows 10 to any Samsung laptop or PC and we are still coordinating with Microsoft regarding to this matter,” Samsung’s UK support said.
“The Drivers that we have on our website are not yet compatible to the latest version of Windows. What we usually recommend is to keep the current Windows version and we’ll update you once the Windows 10 have no more issues on any Samsung laptops and computers or even monitors.”
Samsung’s email limply advised the reader to contact Microsoft directly for more information, at its Thames Valley Park campus in Berkshire, UK.
Wow. This isn’t just a #fail. This is a #EpicFail. That’s because I can see something like this happening when Windows 10 was first released. But this is almost a year later which makes this situation inexcusable. These companies are not exactly small, which means they really need to get their act together on this front sooner rather than later.
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This entry was posted on June 1, 2016 at 1:00 pm and is filed under Commentary with tags Microsoft, Samsung. You can follow any responses to this entry through the RSS 2.0 feed.
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Samsung To Planet Earth: Don’t Install Windows 10
Here’s a headache that Microsoft didn’t need right now. Electronics giant Samsung is telling customers not to upgrade to Windows 10. Seriously, that’s what their tech support staff is saying to those who ask. Here’s why:
Samsung’s customers have complained repeatedly during the last 12 months of being either unable to install Microsoft’s operating system on their machines or Windows 10 not working properly with components if they do succeed.
However, with the one-year anniversary fast approaching it seems neither of these tech giants have succeeded in solving these persistent problems.
A Register reader with a Samsung NP-R590 laptop got in touch when he couldn’t install Windows 10 and after he approached Samsung support.
He complained that his Broadcom wireless card does not work with windows 10.
In an email seen by The Register, our reader was told frankly by Samsung:
“Honestly speaking, we don’t suggest installation of Windows 10 to any Samsung laptop or PC and we are still coordinating with Microsoft regarding to this matter,” Samsung’s UK support said.
“The Drivers that we have on our website are not yet compatible to the latest version of Windows. What we usually recommend is to keep the current Windows version and we’ll update you once the Windows 10 have no more issues on any Samsung laptops and computers or even monitors.”
Samsung’s email limply advised the reader to contact Microsoft directly for more information, at its Thames Valley Park campus in Berkshire, UK.
Wow. This isn’t just a #fail. This is a #EpicFail. That’s because I can see something like this happening when Windows 10 was first released. But this is almost a year later which makes this situation inexcusable. These companies are not exactly small, which means they really need to get their act together on this front sooner rather than later.
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This entry was posted on June 1, 2016 at 1:00 pm and is filed under Commentary with tags Microsoft, Samsung. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.