Samsung USA Posts Video To Address Exploding Note 7 Phones

In what I consider to be a very unusual step, Samsung has posted a video from Samsung America president and COO Tim Baxter that addresses the Note 7 exploding phone nightmare. I say that this is unusual because it has been my experience that stuff like this doesn’t really get acknowledged in this way. Though this video might have something to do with the fact that there is an official CPSC announcement of a recall of these phones that came out yesterday. Or it could be because some people have said that Samsung has bungled this badly. For example, there’s this story in the Wall Street Journal that details everything that went wrong with this episode. Regardless of what the reason actually is, at least Samsung is taking ownership of this problem.


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