The IT Nerd

Last night Rogers had a major outage that affected all of Southern Ontario and some points beyond where users could not surf the Internet Intermittently and there were significant ping times and a large amount of packet loss. The issue was thought to have been fixed this morning:

The internet issue that affected some customers in ON was resolved overnight. We apologize for any inconvenience this may have caused.

— RogersHelps (@RogersHelps) March 10, 2017

Apparently it isn’t fixed. Reports are once again coming in of people complaining of the same issues that they were complaining about last night. DSLReports and Canadianoutages.com are tracking an uptick in reports of issues. For example, the latter not only has a graph of the volume of issues:

But their live outage map looks similar to the one from last night:

While the volume of complaints isn’t nearly as high as last night, there clearly is still an issue that has enough scale to it that it is difficult to miss. So Rogers declaring the issue as fixed is clearly premature. I will be tracking this story and provide updates as I get them. In the meantime, I hope Rogers has a plan to bring back full functionality for their Internet users quickly and completely as I can say that based on the feedback that I am getting directly and what I am seeing online, there are a lot of very unhappy campers out there right now.

UPDATE: The latest issue appears to be resolved as of 2:30PM. I seem to have no issues at present. But there are still scattered reports of issues.

This entry was posted on March 10, 2017 at 12:37 pm and is filed under Commentary with tags Rogers. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.