Majority of Canadians uncomfortable storing medical or financial information in cloud: Citrix

A new survey shows that while a majority of Canadians are familiar with cloud computing, there remains a high degree of skepticism and uncertainty about cloud security. The Citrix Cloud and Security Survey, a Leger poll of1,505 Canadian residents, found that a third of employed respondents (31%) answered “no” when asked if the cloud is secure.

 Canadians are less comfortable storing sensitive personal information in the cloud

When asked how secure they would feel storing certain information in the cloud, the level of comfort was low for sensitive personal information. Almost half (46%) of Canadians are either not at all secure or not very secure storing family information in the cloud. This figure rises to over half (52%) for medical information and 59 per cent for financial information. This comes in contrast to the just 11 per cent of respondents who feel storing music in the cloud is not secure. Overall, the more sensitive the information is, the less comfortable Canadians are with storing it in the cloud.

Workplace security – Most feel safe storing work documents

The survey also shows Canadians are less concerned about cloud security in the workplace, despite the sensitivity of corporate data and prevalence of cyberattacks. Sixty-two per cent of employed Canadians feel either somewhat secure or very secure storing work documents in the cloud. At the same time, 42 per cent of workers think their employer is solely responsible for maintaining and upgrading security on all devices. 

The survey provided a window into cloud awareness among Canadian workers and Canadians as a whole:

  • A third of workers (34%) weren’t aware if their company uses cloud services
  • 40 per cent said their employer uses the cloud
  • 20 per cent responded that their employer did not use the cloud
  • Four-in-10 of ALL Canadians (41%) were not familiar with the cloud while six-in-10 (58%) were familiar.
  • The following groups were most familiar with cloud computing, millennials (75%), high income earners of $100k+ (74%), employed Canadians (71%) and Men (69%). Those most unfamiliar with cloud computing were Seniors 65+ (70%), unemployed Canadians (56%), Atlantic Canadians (53%) and women (51%).

 Here are some of the other standout workplace findings:

  • In the workplace, the 18-34 cohort feels most secure storing documents (67%) and the 45-54 and 65+ cohorts feel the least secure (54%)
  • Those with a university education were most likely (71%) to feel secure storing work documents in the cloud; those with a high school education or less were least likely (51%)

About the Citrix Cloud and Security Survey

An online survey of 1,505 Canadian residents was completed between February 13th to 18th, 2018, using Leger’s online panel, LegerWeb. A probability sample of the same size would yield a margin of error of +/-2.5%, 19 times out of 20.



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