Nonda’s Smart Tire Safety Monitor Troubles Aren’t Going Away

I had sort of checked out of the troubles that Nonda was having with their Smart Tire Safety Monitor System where the external sensors were getting stuck due to galvanic corrosion. I’ve written several stories on this topic since I came across the issue, but now I’m adding one more to the mix thanks to a tip from a reader who directed me to one of the threads on the Nonda Community Forum that documents this issue where I saw this (click to enlarge):

new nonda

I can only assume that there are two possibilities. Either this guy didn’t apply enough grease or use the right grease. Specifically dielectric grease. Or the dielectric grease doesn’t stop the galvanic corrosion from happening. The former is user error, but still problematic from a Nonda perspective because the blame will be directed at Nonda regardless of what the facts are. The latter is a huge problem for Nonda if that’s true. It’s not clear which side of the fence this falls under and I don’t believe that a definitive answer will ever come on that front. But it does merit observation to see if there are any other reports of this. And hopefully if there are, Nonda takes action to mitigate it for their entire customer base.

Another reader pointed me to Amazon where Nonda has an average of 3.6 stars for the Smart Tire Safety Monitor. But when you dig deeper, you’ll see this (click to enlarge):

amazon

So 37% of the reviews are 5 stars. And 18% are 4 stars. But they have about 37% 1 and 2 star reviews. If you look at that through the lens of customer sentiment using a “top box” methodology, and make the assumption that 4 and 5 star reviews are your “top box” which are people who are positive or very positive about your product, 3 stars are your “middle box” who are people who are neutral about your product (which means that they can swing towards the “top box” or “bottom box”), and 1 and 2 stars are your “bottom box” which are people who hate or really hate your product, you see that you have a significant camp of people who are not favorable about this product. And another camp who could go in either direction. That’s not good if you’re Nonda. Also of note, you’ll see that people on Amazon are reporting issues with the product beyond galvanic corrosion. That too is not good for Nonda.

This whole situation is really heading to a place that may not end well with Nonda. I suspect that even if they come up with something that remedies these issues, it may not be enough to save this product from going into the dustbin of history. I hope for their sake that I am wrong about this, but at the moment, this isn’t looking too good.

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