The IT Nerd

I’ve written numerous times about the #EpicFail that is the PC Optimum rewards program which has been pwned repeatedly and led to levels of frustration that I rarely see in a customer base. Here’s recent, as in the last two days, examples of this:

We're sorry to hear this, Elizabeth! Please send us a PM with the email address registered with your account and details of your issue so we can look into it for you. Thanks for reaching out to us.

— PC Optimum (@pc_optimum) May 2, 2018

Followed by:

I’ve emailed you a dozen times already.

— lizzyepp (@lizzyepp) May 2, 2018

That’s a customer service #fail if I have ever seen one. How about this example:

@pc_optimum How long does it take to answer points inquiry its been 6 days

— Ray (@Raybabe222) May 2, 2018

I did now im missing points and still no response for 6 days

— Ray (@Raybabe222) May 2, 2018

Another customer service #fail. That really illustrates that Loblaws isn’t on the ball when it comes to taking care of their customers. This one is really bad:

@ShopprsDrugMart @LoblawsON @PresChoice are you going to let this horrible customer service and horrid reward program @pc_optimum ruin your reputation? https://t.co/ABaFbDvo2Y

— Bradley Parris (@bradley_parris) May 1, 2018

This guy Tweeted a lot over the last 24 hours. But here’s why he’s mad:

Same problem here. Over 200k points stolen and @pc_optimum @ShopprsDrugMart @LoblawsON continue to do nothing about it. They don't care.

— Bradley Parris (@bradley_parris) May 1, 2018

Let me put it this way, If I had the equivalent of $200 stolen, which is what the value of 200,000 points is, I’d be a wee bit ticked too.

What is clear here is that Loblaws who is the company that runs this rewards program can’t get their act together. They clearly can’t deal with the number of people who have been affected by whomever is stealing points from their customers. And it is highly likely that this problem is far worse than Loblaws cares to admit. None of this is good for Loblaws. And I suspect that we’re now reaching the point that these issues are beyond the ability for Loblaws to rescue its reputation from. Because right now it looks like Loblaws is really circling the drain.

This entry was posted on May 2, 2018 at 2:57 pm and is filed under Commentary with tags Loblaws. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.