Issues With Apple Watch Activation Mount For Those On Rogers
Things really aren’t really going well with those who want to activate an Apple Watch on the Rogers network. On top of corporate customers being shut out entirely at this point, those who should be able to activate an Apple Watch on the Rogers network are sometimes running into issues. Based on the angry emails that I am getting, here’s a list of error codes that people seem to be getting:
- “Your Rogers account is not eligible to enable cellular on your Apple Watch. Contact Rogers for more information.”
- Error codes WS300, WS201 and WS501
On top of that, people are also reporting that when they enter 911 info, the activation process kicks them back to the start of the process. That sounded familiar as my wife and I experienced that several years ago when trying to set up WiFi calling on Rogers. The only recourse that seems to exist at present is to phone Rogers. I’ve been told by various customers who have called in that this can be very painful as the front line reps seem to be only able to open a support ticket and beyond that they can’t do much for you. I’ve also heard that in some cases it may take days for Rogers to get back to you. That’s highly frustrating to customers. Some of whom have asked me what my experience has been like on Telus. Rather than answer them individually, I’ll do a write up about my experience with Telus in the coming days.
Rogers really needs to get a handle on this and quickly. They have already taken a PR hit by being a year late to the Apple Watch party unlike Telus and Bell. Then when they show up their corporate customers can’t join the party. Again, this is unlike Telus and Bell. Now this. If Rogers can’t get their act together, they will find it difficult to convince customers that their Apple Watch business should go to them rather than to Telus or Bell. After all, Apple fans are an intensely loyal and highly vocal group. And getting them mad enough to defect from Rogers is a really bad idea if you’re Rogers.
October 11, 2018 at 11:02 am
[…] users need not apply. At least until sometime next year. Not to mention the fact that there were problems with run of the mill consumers activating their Apple Watch on the Rogers network. Some of which are still ongoing. Watching that episode unfold in front of me shook my faith in […]