Well this is not going to come as a surprise to any Canadian that gets some form of telecommunication services. The CRTC who has spent the last few months investigating aggressive and misleading sales behavior like this example or this example. The result was that the CRTC confirmed what Canadians already know, which is that Canadian telcos engage in this sort of behavior. Here’s what the CRTC said in the press release that they put out regarding this:
The Report on misleading or aggressive communications retail sales practices finds that, even with the existing measures put in place by service providers and governments, misleading or aggressive sales practices occur to an unacceptable degree.
The CRTC is taking action to introduce new measures to ensure Canadians’ interactions with their service providers are carried out in a fair and respectful way, such as considering the creation of a new, mandatory Internet Code of Conduct and the creation of a secret shopper program to monitor sales practices.
The CRTC also found that misleading or aggressive sales practices have a harmful impact on Canadians, particularly on vulnerable Canadians, that the services providers’ internal measures are not always effective and that there are gaps in the awareness and effectiveness of existing consumer protections.
While the CRTC is considering taking additional steps to curb this behavior, they didn’t name and shame the telcos who are responsible for said behavior. That can be taken two ways. Either they didn’t have the guts to name and shame which is disappointing, or most if not all telcos in Canada do some form of this behavior. Perhaps both. In an ideal world, the CRTC drops the hammer on Canadian telcos to make sure this stops right the hell now. But somehow I don’t see that happening. Which means that Canadian consumers will continue to be the victims of this behavior regardless of the steps the CRTC will take.
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This entry was posted on February 20, 2019 at 12:44 pm and is filed under Commentary with tags Canada, CRTC. You can follow any responses to this entry through the RSS 2.0 feed.
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CRTC Says Canadian Telcos Use “Misleading Or Aggressive Sales Practices”…. Shock, Not
Well this is not going to come as a surprise to any Canadian that gets some form of telecommunication services. The CRTC who has spent the last few months investigating aggressive and misleading sales behavior like this example or this example. The result was that the CRTC confirmed what Canadians already know, which is that Canadian telcos engage in this sort of behavior. Here’s what the CRTC said in the press release that they put out regarding this:
The Report on misleading or aggressive communications retail sales practices finds that, even with the existing measures put in place by service providers and governments, misleading or aggressive sales practices occur to an unacceptable degree.
The CRTC is taking action to introduce new measures to ensure Canadians’ interactions with their service providers are carried out in a fair and respectful way, such as considering the creation of a new, mandatory Internet Code of Conduct and the creation of a secret shopper program to monitor sales practices.
The CRTC also found that misleading or aggressive sales practices have a harmful impact on Canadians, particularly on vulnerable Canadians, that the services providers’ internal measures are not always effective and that there are gaps in the awareness and effectiveness of existing consumer protections.
While the CRTC is considering taking additional steps to curb this behavior, they didn’t name and shame the telcos who are responsible for said behavior. That can be taken two ways. Either they didn’t have the guts to name and shame which is disappointing, or most if not all telcos in Canada do some form of this behavior. Perhaps both. In an ideal world, the CRTC drops the hammer on Canadian telcos to make sure this stops right the hell now. But somehow I don’t see that happening. Which means that Canadian consumers will continue to be the victims of this behavior regardless of the steps the CRTC will take.
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This entry was posted on February 20, 2019 at 12:44 pm and is filed under Commentary with tags Canada, CRTC. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.