PR types at Samsung must be on high alert because there is a report that a Samsung Galaxy S10 5G has exploded in South Korea. But before we say that this is a repeat of the Note 7 exploding batteries fiasco, Samsung claims to know why this happened:
After a report circulated Tuesday that Samsung denied reimbursing a South Korean customer whose Galaxy S10 5G exploded, the company has explained why. In a statement provided to CNET, the company says that the cause of the damage wasn’t a malfunction but rather the result of “external impact.”
“After retrieving the device from the customer, Samsung has closely inspected the device and concluded that the damage was caused by external impact,” a company spokesperson said.
According to the AFP, via The Economic Times of India, a user of the 5G handset identified only by his surname, Lee, claimed his phone blew up “without reasons.”
“My phone was on the table when it started smelling burnt and smoke soon engulfed the phone,” Lee told the outlet, going on add that he “had to drop it to the ground when I touched it because it was so hot.”
If you check The Economic Times story, the picture of the phone in question looks pretty scary. But anyone who reads this has to keep in mind that this is a sample size of one. When the Note 7 fiasco happened, those phones were exploding right, left, and center. So I’d be sitting and watching to see if there are other reports of this in the coming days. If not, I’d call this a one off. Another thing to consider is that we’ve had reports of the the odd iPhone exploding over the years. So this sort of thing does happen from time to time. But because of the past history of Samsung when it comes to exploding phones, they may…. key word being may…… be getting more attention than they deserve. But we will see.
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This entry was posted on May 3, 2019 at 8:54 am and is filed under Commentary with tags Samsung. You can follow any responses to this entry through the RSS 2.0 feed.
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A Samsung Galaxy S10 Has Exploded… Samsung Blames “External Impact” For The Explosion
PR types at Samsung must be on high alert because there is a report that a Samsung Galaxy S10 5G has exploded in South Korea. But before we say that this is a repeat of the Note 7 exploding batteries fiasco, Samsung claims to know why this happened:
After a report circulated Tuesday that Samsung denied reimbursing a South Korean customer whose Galaxy S10 5G exploded, the company has explained why. In a statement provided to CNET, the company says that the cause of the damage wasn’t a malfunction but rather the result of “external impact.”
“After retrieving the device from the customer, Samsung has closely inspected the device and concluded that the damage was caused by external impact,” a company spokesperson said.
According to the AFP, via The Economic Times of India, a user of the 5G handset identified only by his surname, Lee, claimed his phone blew up “without reasons.”
“My phone was on the table when it started smelling burnt and smoke soon engulfed the phone,” Lee told the outlet, going on add that he “had to drop it to the ground when I touched it because it was so hot.”
If you check The Economic Times story, the picture of the phone in question looks pretty scary. But anyone who reads this has to keep in mind that this is a sample size of one. When the Note 7 fiasco happened, those phones were exploding right, left, and center. So I’d be sitting and watching to see if there are other reports of this in the coming days. If not, I’d call this a one off. Another thing to consider is that we’ve had reports of the the odd iPhone exploding over the years. So this sort of thing does happen from time to time. But because of the past history of Samsung when it comes to exploding phones, they may…. key word being may…… be getting more attention than they deserve. But we will see.
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This entry was posted on May 3, 2019 at 8:54 am and is filed under Commentary with tags Samsung. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.