OpenText CEM Enables Leading Telecom to Transform Digital Billing

OpenText who are a global leader in Enterprise Information Management (EIM) today announced TIM S/A, a leading provider of telecommunications services in Brazil, has deployed OpenText Customer Experience Management (CEM) solutions to digitally transform invoicing processes. With the new integrated e-invoicing system, the company’s 18 million post-paid customers can now access telecom bills from preferred digital channels and devices on demand. This has increased adoption of digital invoicing by more than 50 percent year-over-year.

TIM S/A is now processing nearly three million invoices every 48 hours, with PDF versions of invoices delivered to customers in less than three seconds. By sending reminder notifications to customers via their desired channels, TIM S/A is also improving invoice payment rates and reducing outstanding payments overall.

Working with OpenText, TIM S/A established a centralized digital content management system for invoicing that supports customer demand for self-serve, multi-channel access to billing information. Content and applications are aggregated to present consistent, personalized and compliant invoices.

TIM S/A is using OpenText™ Content Suite Platform, OpenText™ Exstream™, OpenText™ Portal and OpenText™ Web Experience Management to digitize invoicing. The solution suite fully integrates with the TIM S/A portal and other enterprise applications to manage billing information, while helping to ensure governance, security and regulatory compliance. Document storage is also maximized to decrease expense, mitigate risk and more easily fulfill archiving requirements.

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