Martello Partner 4Sight Communications Improves Remote Fix Rate With Mitel Performance Analytics

Martello Technologies Group Inc., announced today that 4Sight Communications, a Mitel Gold Solutions Partner in the United Kingdom says it has improved its remote fix rate to 98% after standardizing on Mitel Performance Analytics (MPA). MPA is the software developed by Martello and offered by Mitel to its partners and customers, which monitors the performance of Mitel unified communications (UC) systems and provides troubleshooting and reporting to address problems, from a single dashboard.

After being the first channel partner to introduce the Martello solution in the UK market, 4Sight was recognized in 2018 as Mitel’s Top Services Partner of the Year (International Markets), due to the proactive approach it has taken to delivering support and services to its customers using MPA.  4Sight has a keen understanding of the importance of reliable UC performance.

4Sight is a leading provider of business telecommunications and managed services for mid to large public sector organisations and private businesses across the UK and internationally. These range across all verticals such as professional services, 5-star boutique hotels, International transport hubs and local government to name a few, all of whom trust 4Sight to proactively monitor their telecommunication estates.

4Sight began working with Martello in 2013, recognizing the importance of proactively monitoring and managing Mitel communications platforms, and today more than 800 devices are under management by Mitel Performance Analytics, which is available as part of Mitel’s Premium Software Assurance subscription. 4Sight monitors a range of device types using MPA, including MiVoice Business, MiCollab, MiContact Center, as well as servers, switches and routers.

Learn more about Mitel Performance Analytics

Read the Case Study: Firmdale Hotels

Martello’s solutions have been widely acclaimed in the industry. In September 2018, Martello received a Frost & Sullivan Leadership Award for NPM (Network Performance Management) and ranked as Ottawa’s Fastest Growing Company, at No. 28 on the Growth 500 list of Canada’s Fastest Growing Companies. Martello is focused on global growth both organically and through acquisitions. The Company recently announced key partnerships and sales wins with Paessler PRTG, Onepoint and Suria Business Solutions.

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