Mitel Leveraging Martello Technologies Products To Improve Their Remote Fix Rate

Martello Technologies Group Inc. announced today that Mitel, a global leader in business communications, is leveraging Martello’s software to monitor more than one million users in Mitel’s network operations center (NOC) as part of a managed service offering. This deployment demonstrates the capacity for even the largest managed service providers to improve their remote fix rate by as much as 30% with Martello’s solution.

Many of the world’s leading brands choose Mitel’s managed service solution, to deliver proactive, reliable service quality on a 24/7 basis. These organizations range from small and medium sized business to large enterprises, in a range of industries including education, hospitality, financial services, government and healthcare.  Martello allows Mitel to deliver service assurance to their customers more proactively, and since implementation in their network operations center, Mitel’s remote fix rate for customers has increased by close to 30%.

Martello’s solutions have been widely acclaimed in the industry. In September 2018, Martello received a Frost & Sullivan Leadership Award for NPM (Network Performance Management)and ranked as Ottawa’s Fastest Growing Company, at No. 28 on the Growth 500 list of Canada’s Fastest Growing Companies. In June 2019, Martello was recognized for the second consecutive year on the widely respected Branham300 listing of Canada’s top ICT (Information and Communications Technology) companies.

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