MuleSoft Announces Low-code “Citizen” Integrator Tools

MuleSoft today announced that ​HSBC​ is leveragingMuleSoft’s Anypoint Platform to build a ​digital banking platform​ to power the bank of the future.As one of the largest banking and financial services organizations in the world, HSBC is taking advantage of open banking to drive new, connected experiences for its more than 38 million customers worldwide. With MuleSoft and its Anypoint API Community Manager, HSBC is building APIs that securely unlock access to core banking products to enable collaboration withpartners, accelerate innovation and open new revenue channels.

The rise of ​PSD2​ requirements and open banking are requiring financial institutions to share customer data with third party developers via APIs. Connected customer experiences havebecome the new battleground. Banks are going through a revolution where they must movefrom transactions to personalized interactions and digital services for customers. HSBC is leveraging an API strategy to develop a digital platform and co-create new experiences with a broader ecosystem of developers and partners.

Building a digital banking platform

HSBC realized that the bank of the future will be a digital platform, powered by a collection ofAPIs that enable truly connected, multi-channel experiences. The bank chose MuleSoft and itsAPI-led approach to connectivity to develop a shared services platform for secure asset reuse and business self-service. HSBC was able to turn its core banking products, including creditcards, mortgages, and payments, into APIs in an application network that can be easily andquickly assembled to create new experiences.

For example, HSBC can draw data from legacy systems using APIs to enable new features,such as showing customers an overview of their spending across all their bank accounts.Building APIs with MuleSoft, HSBC can unlock its backend systems and connect them withtrusted third-parties to develop a range of other new customer-facing services. By enabling anAPI ecosystem to innovate on top of its core bank platform, HSBC can drive speed, agility and innovation at scale to deliver more value for its customers.

Tapping into the API economy

In the same way that APIs have accelerated internal innovation, external APIs present the opportunity for HSBC to collaborate with partners and create new revenue channels. In this newAPI economy​, developers are HSBC’s new customers and developer portals are the newcustomer storefront. To engage and evangelize its APIs to developers, HSBC is leveraging APICommunity Manager built on Salesforce Community Cloud and Salesforce Service Cloud to deliver an internal and external developer portal that will span more than 30 markets and three global businesses.

API Community Manager uniquely combines a full-featured API portal and industry-leadingdigital experience capabilities, transforming how teams collaborate across the entire lifecycle ofan API program. With API Community Manager, HSBC can easily build and engage APIecosystems, so it can foster new partnerships to deliver joint business value and innovatefaster. For example, HSBC’s Mortgage API could be applied to home buying websites so that consumers can filter houses for which they are pre-approved.

HSBC at Dreamforce 2019

HSBC will be featured in the ​Integration Keynote​ on Wednesday, November 20 at 5 p.m. PT inMoscone North, Hall F. To tune into the keynote live stream, please visit:​. In addition, HSBC will be leading a session withMuleSoft titled, “​Transform Customer Relationships with Open Banking and MuleSoft​,” onTuesday, November 19 at 12:30 p.m. PT on the Dreamforce campus.

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