TELUS Health Becomes Largest Canadian-Owned PERS Provider

TELUS Health today announced plans for the national expansion of its LivingWell Companion personal emergency response service (PERS) to support more aging Canadians across the country. Through the acquisition of DirectAlert, a Quebec-based, bilingual PERS company with more than 15 years of experience providing emergency response across Canada, TELUS is now the largest Canadian-owned PERS provider, proudly giving freedom to Canadians who want to live independently at home for longer; while offering peace of mind to their family and loved ones with the assurance of safety and security.

DirectAlert will continue providing service under the new DirectAlert by TELUS Health brand into early 2020, ensuring a smooth transition for current customers so they can continue benefiting from the same consistent, uninterrupted local emergency response experience they’re used to. By early next year, all TELUS PERS customers will be backed by the LivingWell Companion brand nationally and will be supported by increased service capabilities including multi-lingual support and proactive alerting to empower aging Canadians to take control of their own health and live happier and healthier lives.

The TELUS LivingWell Companion Home service, with an optional fall detection feature, provides instant access to emergency assistance 24 hours a day, seven days a week and allows users to speak live with a trained operator in the event of an emergency who can assess the situation and contact loved ones and/or alert emergency personnel to dispatch help right away. Active seniors using the LivingWell Companion Go service have the ability to access emergency support on the go with built-in GPS location tracking and automatic fall detection. Users are protected both indoors and outdoors anywhere in Canada where there’s cellular coverage.

To simplify the adoption of wearable health technology for aging Canadians, the TELUS LivingWell Companion service has no upfront equipment costs, no contract, and no installation fees. The service has a 30-day return policy, and is available starting from just $25 per month.

By the Numbers

  • Research conducted by HomeStar and the Canadian Association for Retired Persons (CARP) in 2017 reported that 85 per cent of seniors want to age in their homes.
  • Statistics Canada has reported that falls are the most common cause of injury among older Canadians; about 1 in 3 seniors aged 65 and older fall at least once every year. 
  • Studies have shown a high correlation between cold weather and an increase in falls among older adults; increasing significantly after age 65, and dramatically for seniors 75.
  • According to CIHI, from 2017-2018, 4 out of 5 (81 per cent) injury hospitalizations involving seniors were because of a fall;
    • Falls are also the top reason for injury among seniors seen in the emergency room (ER). Falls accounted for 60 per cent of all reported ER visits among seniors, with an estimated 20 per cent admitted to the hospital.
    • Most of the falls that prompted the reported ER visits occurred at home (28 per cent) while 14 per cent took place in residential institutions such as long-term care facilities.

To learn more about the suite of TELUS LivingWell Companion services please visit: telus.com/livingwell. For more information on DirectAlert by TELUS Health please visit: DirectAlert.ca/telus.

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