TOPdesk Releases The ‘Office Panic Poll’

TOPdesk Canada today released the findings of the Office Panic Poll, a study of 1,500 Canadians that dives into the cultural effects and chaos of people’s most cringe-worthy IT experiences and technology setbacks at work.

First day on the job – chaotic onboarding

Nearly half of Canadians (46%) have experienced a technology issue on their first day at a new job. One-in-five didn’t know their computer login info and got locked out for the first couple of days.

  • 19% were missing a phone, computer, or other vital material to do their job
  • 18% didn’t have their work email set up and couldn’t communicate with internal team
  • 15% didn’t have a key card and couldn’t get into the office
  • 15% were forced to jump from department to department to get set up in the system
  • 12% had to set up their own computer and phone system with no guidance

The tasks we despise at work

No matter the industry or role, every job involves unpleasant tasks – some worse than others. The survey found respondent’s least favourite aspect of work is that they feel too busy to keep up, because of an overload of administrative work. Those mundane, admin tasks are a nuisance for one-in-four employees.

Too many meetings and customer demands were tied for second place as the least favourite aspect of a job (18%). These were followed by too many emails (15%), dealing with people outside their department (15%), and working with technology (13%).

The most dreaded IT issues

The survey found more than seven-in-10 Canadians have endured at least one dreaded IT issue on the job, including:

  • Computer runs too slowly (43%)
  • The Internet is either too slow or not working at all (39%)
  • Can’t print anything (30%)
  • Locked out due to unsuccessful login attempts (26%) or CAPS lock (14%)
  • Computer just shut down unexpectedly (25%)
  • Deleted files by mistake (19%)
  • The blue screen of death (16%)

About the TOPdesk Canada Survey

From February 18-21, 2020, an online survey was conducted among a representative sample of 1,500 Canadians who are members of the Angus Reid Forum. For comparison purposes only, the sample plan would carry a margin of error of +/- 2.2 percentage points, 19 times out of 20.

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