Martello iQ: Making it Easier for IT Teams to Reliably Deliver the Critical Business Services that Remote Workers Depend On

Martello Technologies Group Inc. today announced the latest release of Martello iQ, which includes new features designed to help IT teams better deliver services for remote and office workers.

Martello iQ is an IT Operations Analytics solution that unifies disparate monitoring tools, cloud platforms, and IT Service Management (ITSM) systems for improved troubleshooting, decreased downtime, and easier reporting. Performance and availability of business services such as Office 365 and unified communications (UC) is critical to the productivity of today’s increasingly remote workforce. The new release of Martello iQ helps IT teams manage the demands of an organization’s remote workforce by maintaining service levels around the clock and enabling performance analytics.

Denmark-based Københavns Professionshøjskole (University College Copenhagen) uses Martello iQ to consolidate data from multiple monitoring, IT service management, and business applications. The addition of Service Level Agreement (SLA) monitoring in the latest release of Martello iQ now also enables the education institution to ensure the reliable delivery of its business services.

Key features of the latest Martello iQ release:

Increased Focus on Service Level Agreement Monitoring

  • Aligns IT teams and business stakeholders according to terms of Service Level Objectives (SLO) targets.
  • Improves customer service and enables issues to be rectified proactively before impacting the end user by enabling SLOs to be configured for each business service and using these settings to calculate and display performance data.

Augmented Mitel Performance Analytics Alarm Management Capabilities

  • Partners and enterprises using Mitel Performance Analytics (MPA), the UC performance analytics software developed by Martello, can now bring together unified communications and IT operations for complete ICT performance visibility and control.
  • Rich dashboards now provide comprehensive visibility across all devices.

Martello Technologies Group Inc. is a technology company providing digital experience monitoring and optimization solutions that monitor, analyze and optimize the performance of real-time cloud services. Martello’s products include SD-WAN technology, unified communications (UC) performance analytics software, and IT analytics software. Its partners include Mitel, Microsoft and Paessler. Martello Technologies Group is a public company headquartered in Ottawa, Canada with offices in Montreal, Amsterdam, Paris, Dallas and New York. Learn more at http://www.martellotech.com

 

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