TechSee Closes $30M Series C Investment Round To Accelerate Growth

TechSee, the category leader in Intelligent Visual Assistance, today announced it has raised $30 million in a Series C equity investment round. The round was co-led by OurCrowd, Salesforce Ventures, and TELUS Ventures with participation from Scale Venture Partners and Planven Entrepreneur Ventures. 

Founded in 2015, the Tel Aviv-based company has grown rapidly by reducing customer friction points for enterprises. Its Visual Assistance technology bridges the visual gap in customer service, allowing customers and technicians to receive real-time AR guidance on their smartphone or tablet screens in assisted service or self-service mode. The company is also innovating in the field of Computer Vision AI with technology that can provide visual guidance to users installing, operating, or troubleshooting networking devices, smart home products, home appliances, and more. TechSee’s AI platform can automatically identify components, ports, cables, LED indicators, and more to detect issues and suggest resolutions for consumers, contact center agents, and field technicians. 

TechSee’s solutions have become critical during the COVID-19 pandemic as enterprises seek ways to resolve customers’ issues without jeopardizing health and safety; dispatching field service technicians or allowing them to enter people’s homes is, in many cases, no longer viable. Even when in-person visits are feasible, businesses are actively seeking ways to reduce truck rolls in favor of remote resolutions that are more cost effective and efficient. TechSee recently announced a commercial partnership withVerizon to address this issue by bringing visual assistance to customers. 

Additional commercial partnerships include Vodafone, Orange, Liberty Global, Accenture, Hitachi, and Lavazza, among others. 

TechSee addresses many of the issues that have historically plagued contact centers and field service operations. Its technology reduces customer effort, cuts costly truck rolls and product returns, improves the productivity and efficiency of support agents and technicians, and decreases call volume by enhancing self-service, in some cases saving companies hundreds of thousands of dollars per month while improving customer satisfaction and employee engagement.

The capital injection will be used to enter new markets and verticals while expanding TechSee’s product offerings and capabilities. 

TechSee’s technology was recently recognized in the Gartner Cool Vendor for CRM Customer Service and Support 2020 report. The company, which has raised $54 million in funding to date, was also named toFast Company’s list of most innovative companies of 2020, and took home TMC’s 21st Anniversary CRM Excellence Award.

For more information, visit techsee.me.

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