Digitized Companies Fairing Better Through COVID-19: SAP & IDC Canada

A new SAP study conducted in partnership with IDC Canada discovered that companies that were well into their digital transformation, performed better through the COVID-19 pandemic, while companies without a robust digital strategy are being left behind.

The study found that while 95 per cent of enterprises surveyed had established a formal digital strategy, up from 85 per cent in 2019, most companies were at wildly different stages on their journey to becoming a digitally transformed “intelligent enterprise.”

Of the 17 per cent of Canadian enterprises identified as Intelligent Enterprise (IE) Leaders, 82 per cent have a digital strategy that is fully integrated into the core of the business or is complete and already producing significant results. At the other end of the spectrum, 98 per cent of Canadian enterprises categorized as IE Observers (14%) are only just beginning to build their digital strategies or executing on them. This divide in digital readiness has revealed a clear connection between COVID-19 resiliency and IE progress. 

The study examined the impact of COVID-19 on organizations’ revenue, workforce, operational capacity, and facilities. While these core business functions have been impacted in two thirds of Canadian enterprises, IE Leaders have been more resilient, with 14 per cent of IE Leaders indicating they expect a revenue increase during the pandemic.

The new study also found key attributes that have helped IE Leaders remain resilient through the pandemic:

  • 49 per cent of IE Leaders are very willing to adjust their workforce mix to support digital initiatives, compared with only 7 per cent of IE Observers.
  • 91 per cent of IE Leaders believe it is very important to improve employee experience while improving customer experience, compared to 42 per cent of IE Observers.
  • 47 per cent of IE Leaders have a change management strategy that is fully integrated into the digital strategy, as compared with IE Observers, who either are still developing a change management strategy or do not have one at all.  

Created by IDC Canada, The Intelligent Enterprise: Building an Agile and Resilient Business, can be read here.

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