It’s that time of year again. The Commission for Complaints for Telecom-television Services has released their 2019-2020 annual report. Here’s the highlights:
- Consumers filed 15,868 complaints which is a 19% decrease in consumer complaints
- CCTS continues to successfully resolve nearly 9 out of 10 complaints
- Complaint frequency by service (highest to lowest): wireless, internet, television, local phone
- Most common complaints: Billing followed by disclosure issues
- Wireless Code breaches increased 16% this year
As for the big three telcos:
- Bell had 37% of disclosure issues, but only saw a 4% YoY increase.
- Rogers had 13% of disclosure issues, seeing a 39% jump in complaints
- Telus took 7% of disclosure issues but its YoY change was at 0%
And as for other telcos:
- Koodo saw a 0% YoY change.
- Videotron with 7% of disclosure issues and a 54% increase YoY.
- Fido saw a 45% jump in YoY disclosure issues, taking 6% of total disclosure issues.
I linked to the report above and it makes for an interesting read.
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This entry was posted on December 1, 2020 at 9:27 am and is filed under Commentary with tags CCTS. You can follow any responses to this entry through the RSS 2.0 feed.
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CCTS 2019-2020 Annual Report Sees Increase In Wireless Code Breaches
It’s that time of year again. The Commission for Complaints for Telecom-television Services has released their 2019-2020 annual report. Here’s the highlights:
As for the big three telcos:
And as for other telcos:
I linked to the report above and it makes for an interesting read.
Share this:
Like this:
Related
This entry was posted on December 1, 2020 at 9:27 am and is filed under Commentary with tags CCTS. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.