CCTS 2019-2020 Annual Report Sees Increase In Wireless Code Breaches

It’s that time of year again. The Commission for Complaints for Telecom-television Services has released their 2019-2020 annual report. Here’s the highlights:

  • Consumers filed 15,868 complaints which is a 19% decrease in consumer complaints
  • CCTS continues to successfully resolve nearly 9 out of 10 complaints
  • Complaint frequency by service (highest to lowest): wireless, internet, television, local phone
  • Most common complaints: Billing followed by disclosure issues
  • Wireless Code breaches increased 16% this year

As for the big three telcos:

  • Bell had 37% of disclosure issues, but only saw a 4% YoY increase.
  • Rogers had 13% of disclosure issues, seeing a 39% jump in complaints
  • Telus took 7% of disclosure issues but its YoY change was at 0%

And as for other telcos:

  • Koodo saw a 0% YoY change.
  • Videotron with 7% of disclosure issues and a 54% increase YoY. 
  • Fido saw a 45% jump in YoY disclosure issues, taking 6% of total disclosure issues.

I linked to the report above and it makes for an interesting read.

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