TELUS Health Launches MyCare Expanded Virtual Care Offering

TELUS Health, Canada’s largest health IT company and the leading provider of virtual care across the country, today introduced TELUS Health MyCare following the recent acquisition of Babylon Health Canada. Previously known as Babylon by TELUS Health, TELUS Health MyCare is an important evolution of virtual care for Canadians offering a robust suite of health and wellbeing services and new and improved features. More Canadians are accessing preventative tools to guide changes in lifestyle for improved overall health, TELUS Health MyCare provides increased access to high-quality primary care with locally-licensed physicians in numerous languages, but also supports access to mental health counsellors and dietitians.

Latest evolution of TELUS Health MyCare

Since 2019, TELUS Health MyCare has empowered Canadians and their families to access many important features and continues to innovate with improved access and functionality including:

  • New Clinics: Recently, TELUS Health MyCare opened two digital-first public clinics in Vancouver and Victoria, British Columbia. Patients who live nearby now have the option to see doctors in person if they require an appointment following a virtual consultation. If they are without a regular family doctor, they can choose to have the TELUS Health MyCare clinic as their “medical home,” strengthening the continuity of their care. Plans are underway to open more TELUS Health MyCare clinics across Canada.
  • Mental Health and Dietitians: To help users address mental and nutritional health concerns TELUS Health MyCare has broadened services beyond primary care to include access to licensed mental health counsellors and dietitians for a more proactive, holistic approach to managing their overall health.
  • Enabling proactive health: TELUS Health has added new features to the app including the Healthcheck digital assessment tool which allows patients to proactively manage their health by better understanding their overall well-being, potential risk factors for illnesses, and steps they can take to help reduce those risks. Monitor is also a new tool that allows users to sync data from activity trackers, wearables, and other health apps to help track mood and activity to gain valuable insights on maintaining optimal health, all in one place.

By the Numbers

  • Every 30 seconds someone in Canada downloads the TELUS Health MyCare app
    • Every 90 seconds a patient sees a doctor via the app
  • A recent survey of TELUS Health MyCare users who completed a virtual consultation with a local physician or allied healthcare professional found:
    • 94 per cent agreed the service addressed their concern;
    • 96 per cent said they felt cared for by the physician; and
    • 96 per cent said they are likely to recommend the service to others.
  • 60 per cent of patients do not have a family doctor
  • 15 per cent of consultations are related to mental health
  • 77 per cent of users are between the ages of 20-49

Privacy by Design

TELUS Health is committed to building privacy safeguards into every one of its products and services, and we take special care when it comes to personal health information. Operating under the highest standards for security by design, TELUS Health MyCare stores all patient medical records in Canada in compliance with federal and provincial privacy legislation and securely transmits information using encryption mechanisms that meet or even exceed, the highest industry-recognized standards. The TELUS Health MyCare service will now fall under the robust TELUS Privacy Management Program Framework, with a new TELUS Health MyCare Privacy Commitment that describes the specifics of how we protect individual privacy and handle data in TELUS Health MyCare.

The TELUS Health MyCare app is available across the country in English and French as a free download for iOS or Android devices.

For more information on TELUS Health MyCare, please visit: telus.com/MyCare.

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