T-Mobile Got Pwned…. Again….. And They Are Sure Acting Like They Don’t Want Their Customers To Know About It

T-Mobile recently disclosed that they will investigate the theft of over 100 million of their users’ personal identifiable information being sold on the web. How many customers does T-Mobile have? About 100 million. So basically, every T-Mobile customer has been affected by this. And this is not the first time that T-Mobile has been pwned. More on that shortly.

All together now: Whiskey Tango Foxtrot?

“We have determined that unauthorized access to some T-Mobile data occurred,” a spokesperson said in a statement. But “we are confident that the entry point used to gain access has been closed.”

The company added that they are addressing the matter with the “highest degree of urgency” but admitted it will “take some time.”

The company on August 15 said it is looking into an alleged massive data breach compromising over 100 million users based on a claim made in an underground forum post, according to Vice’s Motherboard.

T-mobile said it cannot confirm further details until it has completed its assessment but ensured customers it has enlisted the help of digital forensic experts and law enforcement.

The seller, according to the post, is asking for bitcoin in exchange.

Here’s where things get sketchy. T-Mobile posted a notification on the Twitter account of their CEO Mike Sievert. Not their main Twitter account. Not their customer assistance account. The CEO’s Twitter account.

This account is the least likely to be seen by T-Mobile customers. The responsible thing for T-Mobile to do would have been publicize this far and wide. But that’s what’s happening here. And what’s worse is that Sievert, or someone who controls his Twitter account is handing over these sorts of responses over and over again:

Here’s another example:

Let’s cut to the chase:

  • T-Mobile got pwned. Again as this is not the first time that they have been pwned. Let me list all the previous hacks:
    • The theft of the details of 2 million customers in August 2018
    • A hack involving the theft of prepaid customer data in November 2019
    • The theft of employee and customer data in March 2020 
    • A “security incident” involving “malicious, unauthorized access” to some information related to T-Mobile accounts in January
  • Every customer has been affected. Every. Single. Customer.
  • T-Mobile isn’t exactly going out of their way to inform their customers about this. Nor does it seem that they have a plan to protect their customers.
  • What communication they are doing is a PR disaster.

T-Mobile at this point deserves to not only lose every customer that they have, but this merits them being hauled in front of congress, investigated, and punished in the most severe way possible. Because T-Mobile has simply failed it’s customers in the worst way possible.

4 Responses to “T-Mobile Got Pwned…. Again….. And They Are Sure Acting Like They Don’t Want Their Customers To Know About It”

  1. […] Straight Talk About Information Technology From A Nerd Who Speaks English « T-Mobile Got Pwned…. Again….. And They Are Sure Acting Like They Don’t Want Their … […]

  2. […] the sneaking suspicion that more details are going to leak out that will bring this number to the 100 million that was previously reported. And that won’t be a good look for […]

  3. […] bad enough that T-Mobile got either massively pwned by a hacker, or just badly pwned by a hacker. Though it may still get worse. But it just got worse from the […]

  4. […] guess the heat is getting to T-Mobile when it comes to the fact that they were either victims of massive pwnage, or just badly pwned, and it may still get worse for them. Especially since the hacker that pwned […]

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