OnStar Marks Its 25th Anniversary By Celebrating Their Local Advisors

This September marks the 25th anniversary of OnStar, and throughout that time, it’s been the name for vehicle safety. OnStar is the service known for providing in-vehicle security, emergency services, hands-free calling, turn-by-turn navigation, and remote diagnostics systems. And in these 25 years, OnStar has brought peace of mind to members by providing an Advisor who is available whenever you need them at the push of a button. OnStar Advisors act as local heroes helping Canadians in their time of need.

OnStar believes that no matter how far technology progresses, there’s no substitute for human connection. That’s why when you push the blue OnStar button, you’ll be connected with a live Advisor in your community who is ready to assist you. People are at the heart of everything OnStar does. OnStar Advisors help make driving easier, safer and better for members, as well as help save lives in emergency situations.

Here’s some examples of how OnStar Advisors have helped people:

James MacGregor, Emergency and Stolen Vehicle Assistance Advisor

James, a local Oshawa native, has been an OnStar Advisor for over four years. What motivates James is the fact that his job matters to people and makes a difference in their lives. From saving people’s lives, to being a virtual shoulder to cry on, James has heard it all and thrives on being able to help people.

James’ most rewarding call: James helped a woman find her husband who was going through a mental health crisis. She was on the other side of the country and didn’t know what to do. She called OnStar, and James got as much information as he could, and worked with local agencies to locate her husband, who was in his car. They found him and were able to bring him to safety.

Jessica Moore, Emergency and Stolen Vehicle Assistance Advisor

Jessica, hailing from Bailieboro, Ontario, has been an OnStar Advisor for over six years. She enjoys that her voice is there to help and calm a member when they need it the most. She feels it’s very rewarding knowing that they can make a big impact on someone’s life, possibly saving them. From her knowledge of CPR coming in handy in her own personal life, to helping people find protection in a deadly storm, Jessica loves being able to help people in a tough situation.

Jessica’s most rewarding call: Jessica helped a couple who found themselves stuck in a sudden deadly storm. The couple were injured badly by strong winds. With no phone access, they ran to a GM dealership, opened a car and hit the emergency button. Jessica was there to help them in their dire situation.

Jenna Stapley, Emergency Advisor

Jenna, from Oshawa, has been an OnStar Advisor for over seven years. She feels she’s making a difference in someone’s life by being an Advisor. Not every call is an emergency situation, although she has helped someone deliver a baby! Jenna takes pride in helping people along the way, knowing she’s doing everything possible to give the best possible outcome.

Jenna’s most rewarding call: Jenna helped deliver a baby over the phone with members in their own driveway! She was cool, calm and collected throughout the whole call. The baby was born safely and healthy. When they needed to tie off the umbilical cord, there was no string. Jenna improvised and instructed the callers to use the string from a face mask, which ended up doing the job just perfectly.

OnStar brings Members a host of services that can help them feel safer and more connected wherever they are. In-vehicle and app-based safety services let you and your loved ones travel knowing help is available 24/7.

  • Automatic Crash Response: If you’re in a crash, built-in sensors can automatically connect an OnStar Advisor to your vehicle — even if you aren’t able to call for help yourself.
  • Emergency Services: One push of the red Emergency button gives you a priority connection to an Emergency-certified Advisor who can direct emergency service providers to your location and offer critical assistance until help arrives.
  • Roadside Assistance: If you’re stranded, have a flat tire, run out of gas or need a tow, an OnStar Advisor can dispatch a local service provider to get you the help you need.
  • Crisis Assis: In the event of severe weather, a natural disaster or other crisis, OnStar Advisors can provide critical assistance, helping Members find their way to safety and stay in contact with loved ones.
  • Stolen Vehicle Assistance: If your vehicle is stolen, OnStar can help locate your vehicle and work with local authorities to help recover it.
  • Turn-By-Turn Navigation: Simple, safe and easily accessible Turn-by-Turn Navigation. Getting directions is as easy as pushing your blue OnStar button and telling an Advisor where you want to go.
  • OnStar Guardian App: With the OnStar Guardian app, key OnStar safety services can go anywhere that you or your loved ones go, in or out of any vehicle. Access all that the Guardian app has to offer — help in a crash, Roadside Assistance and a 24/7 connection to Emergency-Certified Advisors.

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